What makes the Print Screen and End Buttons stop working?

I am 3 weeks into the trial period. Twice before, the Print Screen (manual capture) and End buttons stopped working. The only way I found to correct this is to uninstall and reinstall the application. Am I doing something wrong, or is this a bug?

More information on this issue: When I start recording in any mode, one screen is captured. No other screens are captured during execution on program functions, menu selection, navigation, etc. Once again I removed and re-installed the application. This time it made no difference.

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