What to do if you lost apple claim reference number for downloading Mountain Lion

Okay, So I just registered my Macbook pro for Apple's Up-to-date program that lets you upgrade to mountain lion if you bought a Mac starting june 11.. So i registered my macbook pro and i forgot to copy the Claim reference number that they give you.. What do you all suggest i do?

Been waiting 6 hours now, still no email after submitting the form for my retina MBP.  You'd think at least the MBP with retina would be a quick confirmation, since they didn't exist before the eligibility period for getting a free Mountain Lion update....
Getting rather frustrated here.  I took today off to deal with the upgrade and potential clean install so I'd have it up and running before returning to work tomorrow.  And I've had absolutely NOTHING from apple yet...

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    How do you find Apple Support phone number for warranty for Mac Mini?

    1-800-APL-CARE? Should be able to direct you to the proper person.

  • What is claim reference number for

    I have received a mail but i dont know what is it for.
    Your claim has been received and is currently being processed.
    We will send your App Code by email once your claim has been validated.
    Please make a note of your Claim Reference: 762- ************
    ps. I live in Turkey , I dont have US adress. some forms  apple store links required Us adress , what should I do.

    don't worry, they are just checking if you bought your laptop, on or after June 11.

  • Apple ID PW required for updating Mountain Lion?

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  • I have OS 10.6.8 and I've recently downloaded Mountain Lion (10.8.3)... when I try to install, it says that I need version 10.8 to continue... What do I do?

    I have OS 10.6.8 and I've recently downloaded Mountain Lion (10.8.3)... when I try to install, it says that I need version 10.8 to continue... What do I do?

    Open App Store and sign in with your Apple ID. Locate the Mountain Lion installer, purchase Mountain Lion, then download it. It's a 4 GB file. You have downloaded an updater.
    Make Your Own Mountain/Lion Installer
    1. After downloading Mountain/Lion you must first save the Install Mac OS X Mountain/
        Lion application. After Mountain/Lion downloads DO NOT click on the Install button.
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        installing.
    2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
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      b. After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the left
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      c. Under the Volume Scheme heading set the number of partitions from the drop down menu to one.     
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          partition scheme to GUID then click on the OK button. Click on the Partition button and wait until
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      d. Select the volume you just created (this is the sub-entry under the drive entry) from the left side
          list. Click on the Erase tab in the DU main window.
      e. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the
          button for Zero Data and click on OK to return to the Erase window.
      f. Click on the Erase button. The format process can take up to an hour depending upon the flash
         drive size.
    3. Locate the saved Mountain/Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
    4. Plug in your freshly prepared USB flash drive. You are going to clone the content of the InstallESD.dmg disc image to the flash drive as follows:
      a. Double-click on the InstallESD.dmg file to mount it on your Desktop.
      b. Open Disk Utility.
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      d. Click on the Restore tab in the DU main window.
      e. Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
      f. Drag the mounted disc icon from the Desktop into the Source entry field.
      g. Double-check you got it right, then click on the Restore button.
    When the clone is completed you have a fully bootable installer that you can use without having to re-download Mountain/Lion.
    Note: The term Mountain/Lion used above means Lion or Mountain Lion.
    As an alternative to the above (you still have to do your own download of Lion/Mountain Lion) you can try using Lion DiskMaker 2.0 that automates the process of Steps 2 through 4.

  • I am presently downloading mountain lion.  When it finishes, what is the procedure?

    I am presently downloading mountain lion.  When it finishes, what is the procedure?

    My recommendation:
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    1. After downloading Mountain/Lion you must first save the Install Mac OS X Mountain/Lion application. After Mountain/Lion downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the Mountain/Lion installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing.
    2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
    Open Disk Utility in your Utilities folder.
    After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
    Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
    Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
    Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
    Click on the Erase button. The format process can take up to an hour depending upon the flash drive size.
    3. Locate the saved Mountain/Lion installer in your Downloads folder. CTRL- or RIGHT-click on the installer and select Show Package Contents from the contextual menu. Double-click on the Contents folder to open it. Double-click on the SharedSupport folder. In this folder you will see a disc image named InstallESD.dmg.
    4. Plug in your freshly prepared USB flash drive. You are going to clone the content of the InstallESD.dmg disc image to the flash drive as follows:
    Double-click on the InstallESD.dmg file to mount it on your Desktop.
    Open Disk Utility.
    Select the USB flash drive from the left side list.
    Click on the Restore tab in the DU main window.
    Select the USB flash drive volume from the left side list and drag it to the Destination entry field.
    Drag the mounted disc icon from the Desktop into the Source entry field.
    Double-check you got it right, then click on the Restore button.
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    Once you finish making the flash drive test it by restarting from it:
    Boot Using OPTION key:
    Restart the computer.
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    Release the key when the boot manager appears.
    Select the disk icon for the USB flash drive.
    Click on the arrow button below the icon.
    Now install Mountain Lion from the flash drive.
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  • Apple makes you WORK HARD for your Mountain Lion upgrade

    Mountain Lion was launched on 25th July. I bought a new Macbook Air on 11th July, with the promised upgrade. I did not realise that Apple was going to make me work so hard to get the upgrade, which I still don't have up till now. Lesson learnt - next time, I should wait till the launch of a new OS to get the new OS rather than wait for an upgrade.
    The waiting time would mean I'll get a new computer with the OS installed at the same time as I would have if I had ordered it on 25th July, without the work.
    My note to Apple feedback below posted for everyone's benefit, seeing that Apple states they don't respond to the feedback they receive.
    ---- Note to Apple feedback ---
    I had to use my Apple ID to create an account and order a new MacBook Air, which I did on 11th July. I received the item and waited for the Mountain Lion upgrade which is promised as free.
    I did not realise that Apple was going to make me work to get the upgrade. It would have been easier to just wait for the upgrade before buying your product.
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    Why is Apple asking for information such as what I ordered (which qualifies for the upgrade), if it is in my Apple ID account and you already knew that 10.8 would be available on 25th July?
    Why do I need to re-submit my hardcopy order chit (which by the way, was disposed upon receipt of the Macbook)and other documentation to prove my purchase?
    This has inconveinced me greatly as I had to find a scanner to scan the document for submission.
    This seems a rather antiquated and bureaucractic process for a company which is supposed to be on the technological edge, and which is delivering the OS to me using MY DATA PLAN and not providing me any hardcopies to justify the additional work required on my part.
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    I decided to make a second application last night with the invoice printed from the online store just in-case the first set was rejected.
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    I called the help line and they are as puzzled ... so they said they will escalate it. From what they can see in the system, it should have gone through. Given its now the weekend, it will be another 3 days of delay at the least.
    It's almost as if they have created mounds of bureaucracy for nothing, to make their customers jump through hoops.
    I really should have stuck to ordering it with 10.8 installed... it was just waiting another week. Big regret.
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  • Why would it state under the "more about this mac" that i already have10.8.3 and then in the app store say i need to "resume" do you know what i mean? is it possible i already did download mountain lion entirely once? I am confused and don't want it twice

    why would it state under the "more about this mac" that i already have10.8.3 and then in the app store say i need to "resume" do you know what i mean? is it possible i already did download mountain lion entirely once? I am confused and don't want it twice

    This is cause by the way the App Store checks to see if an application is installed on your system.
    Basically when an app is installed it is in the Applications folder and this is where the MAS looks for them. So it looks at your purchase history for the apps you bought and looks in the Applications folder to see if they are installed. If an app is in your purchase history but not in the Applications folder the MAS says you need to install it.
    For normal apps this works fine but the OS doesn;t install into the Applications folder. So the MAS sees you have Mountain Lion in your purchase history but it's not in the Applications folder and so it says you need to download it.
    Hopefully one of these days Apple wil fix this.
    regards

  • I just download mountain lion to my mac,  now microsoft office suite doesn't work....it says 'you can't open the application 'microsoft word' because PowerPC applications are no longer supported.  What does this mean and what do I have to do to fix it??

    I just download mountain lion to my mac,  now microsoft office suite doesn't work....it says 'you can't open the application 'microsoft word' because PowerPC applications are no longer supported.  What does this mean and what do I have to do to fix it?? HELP!!

    Install Snow Leopard on another boot partition, or upgrade Microsoft Office to a newer version, or use any number of better alternatives. Some of them are free.
    Consider
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    What if i should update to ios 7 coz i read on paper yesterday that you should wait coz you need to be in queue for download and there could be bug so that they can be resolved?

    do whatever you'd like to do.  No one's forcing you to update.

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  • HT201240 hi all. i just downloaded mountain lion and it seems to have added an old password for admin at the start up, the old password was removed so all i had to do was press enter and off i go, i cant remember it, what to do now??

    hi all. i just downloaded mountain lion and it seems to have added an old password for admin at the start up, the old password was removed so all i had to do was press enter and off i go, i cant remember it, what to do now??

    Eli,
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  • I was using OS Snow Leopard and on 8/1/13 I downloaded Mountain Lion and found out it was not compatible with my HP printer (HP photosmart C5580) so I called Apple and asked how to get Mountain Lion off and Snow Leopard back on.  The Tech told me to

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    Go to the  menu/About This Mac - what OS version shows there?
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    Revert to Snow Leopard
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    I downloaded Mountain Lion in my  i have macbook pro retina display last month.  but I don't get airplay the option on my macbook.  I went to display preferences, but the airplay is not available.  What is the next step?

    You also need:
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