What to do with Error message "The serial number you entered is not valid"

After updating my Windows I tried to reinstall Indesign CS3 and Indesign CS4 upgrade after that. CS3 installed just fine but the system doesn`t accept my serial number from the back of the Upgrade box or the sonfirmation e-mail I received from Adobe upon purchase. What can be done?
Kind regards,
Janne

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Similar Messages

  • Please Help! Error message: Incorrect serial number, The serial number you entered is not valid. Click OK to retry serial number.???

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    Thank you Benjamin MItchley.  I reviewed the chat log and I can confirm that they are correct we do not provide installation support for Photoshop Elements 7 due to the age of the software title.  Photoshop Elements 7 also does not support activation so there is no risk that you were unable to deactivate the software on your previous computer.
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  • Error message " The serial number you entered is valid, but a qualifying product annoy be found on this computer" appears. Unable to reinstall CS5.5 on my macbook pro after Hard disk crashed & was replaced.

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    Read this in your email :
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    I am trying  to install CS3 on Windows 8 and keep getting a message saying "the serial number I entered is not valid please enter it again" Does anyone know how to install successfully on Windows 8?

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  • Adobe acrobat pro 9 keeps telling me "the serial number I entered is not valid"

    I recently had my macbook pro logic board fail and had to purchase a new macbook pro (expensive reinvestment after only 3 years but that's another story).
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    Indesign, Illustrator, Photoshop, Dreamweaver are all working just fine. I haven't needed any other apps yet since the reinstall. Install actually worked fine too for Adobe Acrobat Pro 9.0 but when I try to open anything in it I get the Software Setup Screen and it wants me to enter the serial number for the product, when I do it says the serial number is invalid. I included a screen shot below with the serial number removed so you can see. In chatting with adobe, my rep said it is a valid number (obviously since it worked fine on my other apps), but the server for CS1 is no longer available and since I have an upsell from CS1 they cannot offer me support and to take my question to the forum board, so here I am.

  • Purchased LR6 upgrade, when entering SN for LR4, message " The serial number you entered is invalid. please try again. if the problem persists, contact Customer support. ".  SN entered for existing product has been checked and is correct.

    I retrieved the LR4 serial number from my Adobe account.  The installer for an upgrade to LR6 will not accept the LR4 serial number.

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    I am having exactly the same problem, as well.  US Costumer service is trying to help me via phone (1-800-275-2273).  I am on hold now, 42 minutes deep, and glad I charged my phone before attempting the call. 
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  • Alert (260000,130) The serial number you entered cannot be verified....

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  • The serial number you entered is valid, but a qualifying product cannot be found on this computer.

    Hi
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    And install is asking next: select a product (there is only: Adobe Acrobat 7 Standard Macintosh).
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    You need to contact Adobe support for this , they wil help in installing the software and will perform the unlocking for you.\
    Here isthe link to contact adobe :- http://adobe.ly/yxj0t6
    For details on your issue you can have the look on the link:- http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

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