What to return for replacement phone?

My iPhone 5's screen is loose so I've arranged a replacement with Apple's phone support. After the call I realised I hadn't asked what to include when I send my phone back? Do I send just the phone or all included accessories?
Thanks!

just the iphone less sim you get a brown box replacement not a full retail pack

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Apple Care for replacement phone

I dropped my Iphone in Toilet,,,, Can I use my applecare to get new phone at AT&T?

It's Apple's warranty. It has to be done through them, not AT&T. If it is AppleCare Plus, you get a replacement phone for $49. If it is regular AppleCare (not Plus), then you have to pay the full out of warranty price as accidental damage is not covered. iPhone 5 is $299, iPhone 4S is $199, earlier models are $149.

Extend activation time for replacement phone

I am away from home and my replacement phone just arrived today. Is there any way to extend the activation period? According to the box, the activation period is only 5 days, but I will not be home until the weekend. Please help~

@joeyc1223,
As long as you return the phone within 5 days of activating the replacement device you have nothing to worry about. We ask that you activate the replacement phone as soon as you're back home and returning the defective phone. If it will be more than a week before you get a chance to activate the phone, I suggest you contact us so we may remark your account.
Hope this information is helpful.

Obtaining 4G SIM for replacement phone?

Good morning,
My fiance dropped her Droid 3 and the screen cracked. It is still functional but silly. So, I bought a Droid Bionic on eBay. Since she does not have a 4G SIM for the Bionic, what is the procedure for getting her one?
Thanks for any and all help!
Joe

+1 Or if the Drive to the store is Wii bit to Long or out of the way one can be sent to ya. By Calling 1-800-922-0204 Option 3 Tech Dept. b33

HT1438 where to return for replacement

how to replace faulty iphone 4 out of warranty

Take it to an Apple Store. Barring that, contact AppleCare. They will tell you where to send it and even provide shipping materials.
If it came from a different country, it can only be serviced/replaced in the country of origin. The EU is treated as a single country for service/warranty purposes.

IPod Crashed - What to do for replacement?

Hello
My iPod 160GB crashed last night and when I did a restart I got the red X with Apple's support site. I know I need to take it to the Genius bar. But I wondered, in this instance would they take it apart and replace the drive, or would they replace the whole unit? The reason I'm asking is I have an expensive skin on it that has a lifetime warranty; so I need to know if I should take it off before I go to the geniuses.
Music Luver

Take your skin off.
In most cases, the folks at the Apple store will give you a replacement ipod (new or refurbished) and send yours away to be repaired & used as a future replacement.
~Lyssa

Shortcut Method for Replace Pages dialog box

What is the keyboard shortcut method for bringing up the Replaces Pages dialog box. I use Replace Pages function a lot in preparing PDF documents and need a faster method than using Mouse on Tools right sidebar. I note that shortcut key for inserting pages is Cntrl-Shift-I -- what is shortcut for Replace Pages. In previous Acrobat 9, I could use alt-DNR, which brought up Replaces Pages dialog box via the menu, but there no longer is a Document item in the menu bar -- it has been removed. Please, this is VERY important to me. Any help will be greatly appreciated.

Thank you for your quick reply. You have confirmed my worst fear. But anyway -- going forward ..... in your opinion, what is the best way to get information to Adobe on ideas for improvement so that future version or maybe even an update for this version could have something like what I need, that is, shortcut key for Replace Pages -- or ability to access customized quick tools via keyboard, etc. Is there someone keeping a list of these things that I can write to? Thanks again. (And don't worry, I won't extend this discussion past your hoped-for reply.)

HT2309 my iphone did not come with a sim card, what is redommended for the 4S?

My iphone 4s came without a sim card, what is recommended for my phone?

Obtain a micro-sim from your cellular provider.

My screen broke and i can no longer see whats happening ive had my phone for 4 months and im under 1 year warranty im sure. they said it would cost me 200$ to replace the phone at the apple store

my screen broke and i can no longer see whats happening ive had my phone for 4 months and im under 1 year warranty im sure. they said it would cost me 200$ to replace the phone at the apple store

Apple's one year limited warranty covers hardware... not physical damage!

I dropped my iPhone 4 & cracked its screen. Apple wants me to pay for replacement unit (I agree), turn in my old phone (??) & wait for 6 days (no problem). What do I do to access emails, Internet & make/receive calls during these 6 days?

I dropped my iPhone 4 & cracked its screen. I went to the service center to get it repaired. SInce it is not under warranty, i was willing to pay for repair charges.
They told me that the screen can not be repaired or changed, but they can replace my damaged set with an equivalent set, on payment of RM 760, roughly, 25-30% cost of a new one. I agreed.
They told me to:
1/ pay upfront
2/ leave my old set with them
3/ and the replacement unit will be delivered in 4-6 days.
I agreed on 1& 3 but not to leave my damaged set with them because it is still working and I don't have another spare phone with me, to serve me the 4-6 day waiting period.
THe service center guy told me that if I want a replacement, I have to agree to all 3 conditions and that I should buy another phone for 6 days. I told him that I constantly need email & Internet access, as part of my work responsibilities, so I can not do with a simple phone. It obviously, doesn't make sense to buy an expensive smart phone, go thru the trouble of transferring my data & mails & contacts - just for a week.
Unfortunately, all these logics fell on deaf ears & the service centre guy kept insisting on ALL of the above conditions.
I came back so flustered & upset.
I thought customer service was about solving problems & not creating hurdles for customers.
what should I do?
ANy advice?

What would you do for transportation if you drove your car into a tree and had to wait while it was fixed? You'd need to rent, borrow or buy another car, no? The same applies to your phone. This is not Apple's problem; if the service center does not have replacements in stock for immediate swap-out, then it's up to you to provide a backup device or do without.
If you're in a country where Apple provides direct service for iPhones, you may be able to call Apple support and arrange for advance replacement, where they send you the replacement phone and then you send back the old one. Apple offers such service in several countries, though you have to pay an extra fee for the service. If not, then you'll just have to wait for the service center to get in the replacement, and will have to arrange an alternative to use during that time.
Regars.

I sended my iphone for repair, and im being sent a replacement phone what exactly does that mean?

I sended my iphone for repair, and im being sent a replacement phone what exactly does that mean?

It means you will get a refurbished iPhone in exchange for the faulty one you sent in.

Submitted my I phone for replacement on 24 April, customer care had predicted delivery in 5-6 days and now today they say not before 6 May! What do I do?

Submitted my I phone for replacement on 24 April, customer care had predicted delivery in 5-6 days and now today they say not before 6 May! What do I do? I need the phone before 4 May as I am goin out of stattion

All you can do is call the support center and discuss the problem with them. There may be no way they can expedite the replacement, but you can ask.
Regards.

Hi, I have a Iphone 5. Its a little physically damaged at corders of steel band and now its not getting boot up. I am from INDIA and what to know what is the excat procedure for my phone replacement. Phone is under warranty.

hi can anone answer the question i have asked ??
Ques: Hi, I have a Iphone 5. Its a little physically damaged at corders of steel band and now its not getting boot up. I am from INDIA and what to know what is the excat procedure for my phone replacement. Phone is under warranty.

goelAkash wrote:
now who is responsible ?? I think the apple care people are responsible as the phone was charging when they cleaned that charging jack. fault is at their end.
It doesn't matter that the damage doesn't appear to be related to the problem you're having. Once the phone is damaged, the warranty is void.
Forum etiquette note: you don't need to post the identical response three times.
Best of luck.

[solved] missing latest backups for iPhone after getting replacement phone

Thought I would share this one in case anyone else runs into it.
My the speaker on my wife's iPhone 4 on Verizon had stopped working for phone calls for the second time and a restore didn't fix it, so she returned the phone and they gave her a new one at the store. We had made several backups over the last few days, the most recent was this morning.
So tonight we hooked up the new phone to iTunes and got ready to restore it, but iTunes said the restore was last updated in FEBRUARY. What?! My wife freaked out thinking all her photos etc. were now lost for good.
I held off on the restore and decided to do some checking around before doing anything. I found the folder where the restore files are, and sure enough I found files from today. I copied that folder just in case. I also checked in iTunes itself and the backups were listed. So what was up?!
It finally occured to me that we had recently upgraded her phone to iOS 5, but that the new iPhone 4 from the store was probably still on iOS 4 -- maybe iTunes was not smart enough to see this situation and tell us about it, and maybe it won't listed iOS 5 backups for an iOS 4 phone.
Well that turned out to be the case. But what to do to fix it? I figured if I could get iOS 5 onto the phone, we would be all set. But I didn't want to tell iTunes to label it as a new phone either -- I'm not sure if that would be permanent or what. So I took a leap of faith and held down the power button and home button simultaneously for a while, past the power off notification, until the phone prompted to be connected to iTunes to be restored.
Then I plugged it back into the computer (this is Windows 7, by the way). Sure enough iTunes said it detected a phone in recovery mode, and would I like to have iTunes restore it to factory settings and put on the latest iOS? I sure would, so I did that and waited...
After that was done, iTunes wanted me to active the phone with Verizon. We had already done that an hour earlier over the phone, but tried it anyway, and it failed. We ignored that failure and went into the phone in iTunes -- it now asked if it was a new phone or if we should restore it -- and the backup from this morning was listed. Phew!
Finally completed the restore. I noticed that all of the passwords for all apps were lost -- unlike with a normal restore/backup on the same phone -- but everything else (pcitures, apps, etc.) was there. Thank goodness!
So, if you have upgraded the iOS version and have to replace your phone and the nreplacement has an older iOS verison, then that may explain why your backups appear to be missing...

Yes, I tried. But nothing is working. I am feeling bad as such a costly phone stop working in 1.4 year ?
I am just sharing my experience.
I am not ranting but yes angry as I am eligible for upgrade in Nov 2012 so don't want to pay $149 for replacement as I can upgrade to iPhone 5.
Apple expert please help me how can I fix it. It's completely software issue.

I have an issue with my iphone touch screen not responding, apple replaced phone and still having same issue. They say its software, what can I do I need my phone to work

Touch screen on Iphone slowly, over a few days stopped responding. Went to Genius Bar and was given a new 3GS because they didn't know how to fix the issue. Cool. Went home synced with Macbook Pro (new-12/2010), two days later same issue. This time when I went to Genius Bar they restored the phone to factory settings and instructed me to load as a new phone in Itunes instead of restoring information of the previous phone, which is an option good for when your replacing phone not fixing one Anywho, did everything they told me to do. SAME ISSUE A FEW DAYS LATER. This time I was told the software issue is with my Macbook and I thought this made sense, so I took it in along with the phone. That was yesterday. Phone working intermittently since leaving Apple. I was given instructions that if their "daily" fix didn't work to erase hard-drive and reinstall software that came with the macbook and start fresh. This would definately fix the issue. Extreme yes, but I need use of my phone, especially since we got rid of the house phone and all use cell phones. So last night I did the required erase of hard-drive and re-loaded all software that came with it and Microsoft Office for Mac. Plugged in the phone to set up in itunes and thought that was it. My phone is still not working. Can't answer when I try, can't make calls, etc. What the heck do I do? I'm starting to feel like a major lamo having to keep going back to Genius Bar, but I know enough to know these issues should have been resolved with the steps I've taken. I even went as far as to restore through my husbands computer and same thing. Could there be a problem with Itunes? Could the magnetic stripe in my debit card be hurting the device somehow, although that's a long shot since I have had the same or similar case since getting the phone. Frustrated beyond belief. Apple support not open at this hour so I'm trying my luck here.....
Thanks for any input.

restore iPhone as new and start again

What to return for replacement phone?

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