Whe trying to install the software I get an error message that a virus was detected....can you help me?
When I try to install the software on my computer I get an error message ....that a virus was detected and deleted. Can you help?
Hi jjmaurer,
There must be virus in your system.
First scan your system and delete the corrupted files then again try to download the Acrobat software.
Please let us know if you require further assistance.
Regards,
Florence
Similar Messages
-
I am trying to download an update to my iphone, but in the middle of the download, I get an error message that reads, 'There was problem downloading the software for the iphone. The network connection timed out'. Any idea how to reslove this issue?
Hi Robertfrom Denver.
Did you try the solution given, and if yes, did it work?
I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
HelenfromBroughton Astley -
I have successfully installed itunes 10, then get an error message that reads, itunes was not installed correctly Error 7 (Windows error 127)
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
When trying to install Mountain Lion I get an error message, Failed, recovery can't be created
When trying to install Mountain Lion I get an error message, Failed, recovery can't be created
My Mountain Lion install failed for the following reason:
OS X can't be installed on the disk Macintosh HD, because a recovery system can't be created.
The message went on:
Visit www.apple.com/support/no-recovery to learn more.
The page is about a different failure, but I'm assuming the reason for my failure is this one:
The disk has a non-standard Boot Camp partition setup, in which further partitioning was performed after running Boot Camp Assistant, or the configuration that Boot Camp Assistant created was manually modified.
The cure involves erasing the entire HD and starting from scratch, which in my case would involve backing up both the Mac and Windows sides, setting up Boot Camp again, reinstalling Windows XP and recovering everything from backups on both sides. I would rather not have Mountain Lion than go through all that, and I think it's unfair for Apple to expect me to.
Because I don't recall doing anything off-piste when I set up Boot Camp in the first place (for a start, I'm not clever enough), I consider this episode an inadequacy in the Mountain Lion installer. As I won't be using the download, is it possible to get my money back? -
I have created a DVD via iMovie and burned several copies. It is a large file. When played the some DVD's will stop and display a message SKIPPING DAMAGED Part but will not resume. Some work fine. It is not the DVD. I have burned from several batches. When trying to export the project, I get an error message with the following message: The project could not be prepared for publishing because an error occured (-108).
TV video typically is copyrighted content. We'd be breaking several rules trying to help you. Good luck!
-
when trying to access itunes, i get an error message that MSVCR90.dll was not found and to reinstall the program If I uninstall and reinstall itunes, will I lose my library
See Troubleshooting issues with iTunes for Windows updates.
Your library should be fine, but you ought to back it up regularly.
tt2 -
I downloaded Photoshop CC 2014 last week and every time I open the program, I get an error message that reads "Adobe Photoshop CC 2014 has stopped working" and it forces me to close the program. How to I resolve this?
Hi Noel,
I'm wondering whether your comment addressed to Lmono was intended for me Tmono.
You ask: "So why didn't you provide the same?"
It just didn't occur to me to do so.
My intent was to report that there was at least one other user encountering a similar problem. It occurred to me that Adobe might be interested in determining the scale of a problem which causes one of their best known products to fail to run quite so completely after a clean install
I also see that I misreported the OS I'm running - its Windows 8.
If there is further information I can provide which might be helpful in determining a solution, if someone could be specific about what would be helpful, then I will try to respond appropriately.
Perhaps the following from the event log:
Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f
Faulting module name: igdfcl64.dll, version: 8.1.0.2875, time stamp: 0x507eff6d
Exception code: 0xc0000005
Fault offset: 0x0000000000809283
Faulting process id: 0x1f48
Faulting application start time: 0x01cfca332430f3a7
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll
Report Id: 659ea6c9-3626-11e4-bea1-9c2a70825e62
Faulting package full name:
Faulting package-relative application ID:
The X230 has Intel HD 4000 graphics support built in to the processor. Windows was pretty stubborn about refusing driver updates, but I just managed to get drivers from the Intel site to install and Photoshop is now running, so hopefully I need not try your patience any further.
In case anyone else has a similar problem and stumbles on this the way to install the driver that worked was to:
- download the zip version of the generic driver from Intel
- use the 'have disk' option in the windows dialog to install the driver - other paths in the UI did not work with windows refusing to install the driver. -
I just bought aperture and downloaded it from app store. when I try to open the app I get a warning message that says: There was an error opening the database for the library “~/Pictures/Aperture Library.aplibrary”. The only option the is to quit. What is wrong?
Hi,
not sure what the problem might be, but you can try the following:
While pressing ALT+CMD on the keyboard, click on the Aperture icon in the dock: Aperture then opens in a special "recovery mode", and you're prompted to choose what kind of repair you need: Repair Permissions / Repair Database / Rebuild Database
Considering the situation, I'd recommend you to try "the "Repair Permissions" option first.
If that isn't enough (and it may well be the case), then go straight for the "Rebuild Database" option; it's a non-destructive opration anyway, but since you've just installed Aperture you shouldn't have anything valuable in the default library...
NOTE: if you do have some pictures in the library, instead, do a backup first! Time Machine is your friend
Another option would be to launch Aperture while keeping only the ALT (option) key pressed: Aperture will ask you what library you want to open, or you can choose to create a new one from scratch.
Good luck!
Corrado -
I just updated iTunes on my dell and now when I try to go to the store I get an error message that iTunes has stopped working and the program closes. Ideas?
I have also retarted twice...
-
When trying to download from IBooks I get an error message that says my Apple ID has been disabled.
When trying to download from IBooks I get an error message that says my Apple ID has been disabled. I have updated credit card, password, etc but still getting error message. What are next steps?
http://www.apple.com/support/appleid/contact/
-
Trying to do the 5.1 I-phone 4 update
when I get to the end, I get an error message
"The iPhone :admin's iPhone" could not be updated because the firmware file is not compatible "
this is the only computer that has ever been used with this phoneHi Robertfrom Denver.
Did you try the solution given, and if yes, did it work?
I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
HelenfromBroughton Astley -
When trying to import music files I get an error message Thea says "importer reported a generic error". Also when editing video, screen views look great but when I transfer to PC or flash drive video quality is very poor. Any suggestions?
chansen232
Premiere Elements 13 on Windows 7 (presumed 64 bit).....
1. Music files and error message...are these music files from iTunes? If so, convert them to .wav in iTunes to convert them to wav version, and then import the .wav version into Premiere Elements 13 project using Premiere Elements 13 Expert workspace's Add Media/Files and Folders/Project Assets from where you drag the wav version to the Soundtrack.
The following are the instructions for the iTunes converting
http://support.apple.com/en-us/HT1550
If any problems with the instructions, please let me know, and I will go through them with you.
2. How you set up the project and the export settings that you select greatly influence your end product result.
a. What are the properties of the source media?
b. What project preset did you (manually) or the project (automatically) set to match the properties of the source media.
(If you do not know, please tell us what you see for the readings of Editing Mode, Timebase, Frame Size, Pixel Aspect Ratio - even
if the fields look grayed out.)
c. For your export...Publish+Share/Computer/and then what? And what preset? Did you use the default settings of the preset or did you
customize the export settings of the preset under the preset's Advanced Button/Video Tab and Audio Tab?
Let us start here and then decide what next.
Thanks.
ATR -
While tring to download QuickTimeInstaller.exe, I get an error message that it is not a Win32 application. I do not know what that means. I am running Vista and Service Pack 2 is installed. I am trying to look at a math tutorial on CD that came with the textbook.
Thank you for any help or assistance.
LauraIt suggests the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/quicktime/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
I have removed it and redownloaded it several times, and still no luck... HELP!
When I contacted Adobe support that's all they suggested, to reinstall...taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
Thank you.
ATR -
While trying to install photoshop 11 I get an error message
When I try to reinstall photoshop 11, I keep getting an error message as it trys to remove Photoshop 11. This program was removed for some reason when I had a problem with Windows Update stallling and failing to download. Now while trying to reinstall, it wants to remove photoshop 11 and the program does not exist on the computer.
Hi pjkovie!
I have an article here that seems to describe the issue you are seeing. This article should provide you with some information that will prove useful in attempting to resolve the issue:
iTunes for Windows: "Registry settings" warning when opening iTunes
http://support.apple.com/kb/ts3299
Thanks for using the Apple Support Communities!
Cheers,
Braden
Maybe you are looking for
-
How can I use the photos from iphoto to display in contacts?
Contacts has a space for a photo. At one time I knew how to populate this space with photos from iPhoto. Currently my choices are to use an icon or take a pic with the camera. How can I add the photos from iPhoto to the choices for populating the "C
-
ITunes won't sync my latest update of instagram.
It gives me an error message saying I need the latest iphone software, but I checked, and that software is updated (4.2.1 for iphone 3). Ideas?
-
How to set the default Excel cell format when opening XML to XLS using an existing stylesheet?
Hi, I have an XML file, which I'm opening with the Excel application. The stylesheet I use is horizontal.xsl. The problem arised when the XML has data in the format "1/4" or "1/16", which is translated in the Excel as date (like "01/04/2007"). I thin
-
In PS-CC, Brush diameter jumps from 508px to 1048px...
In PS-CC, the Brush diameter scale jumps from 508px to 1048px as I am dragging the slider. I have to type in a size I need above 508px whereas my older PS versions had a smooth scaler. Can I get back to the older PS brush slider? Is there a setting I
-
I have looked and looked, but I can't find my account number online. I don't get paper bills. Could someone please tell me where it is located? Thanks so much.