When attempting to open email I repeatedly get a message that my username or password is incorrect. I have tried everything to reconcile including deleting and reopening the account however nothing has worked.

When attempting to open email I repeatedly get a message that my username or password is incorrect. I have tried everything to reconcile including deleting and reopening the account however nothing has worked. Any suggestions?

If it is a POP account, there could be an issue with the outgoing server setting. It will not hurt to check this and make sure. Make sure that your username and password are in there.
Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

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I am trying to restore an ipod to the factory settings. However I get a message that my username or password is incorrect. I am using my correct Apple id and password. What is the problem, please?

I am trying to restore an ipod to the factory settings. However I get a message that my username or password is incorrect. I am using my correct Apple id and password. What is the problem, please?

Was that Apple ID and password the original owner of the iPod? If not, try using the Apple ID and password of the original owner.

Can't connect my new iphone 4 to computer for email. I get one message that my username or passwork are incorrect and anaother tellking me that The POP acc. is already configured. Can anyone help please?

Some clot got my wfe an iphone for her 70th birthday. I have spent hours trying to sync it to my computer for emails. I get one message saying that my user name or password are incorrect and another saying that The POP account is already configured'. Before I convince my wife to return it to the shop, can any one give me advice please?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

When i try to download apps i get a message that says "Unable to Download App". I have tried all 4 of the other answers and nothing is working

No matter what answer i have tried after researching it is still not letting me download any docuements

4.2.1 is the end of the line for the iPhone 3G. If you're not there yet, connect your phone to iTunes on your computer and upgrade.

I have uploaded dozens of videos from iMovie but in the past month I keep getting a message saying my username or password is incorrect. I know its right because I can sign onto Youtube with it. What do I do?

I have uploaded dozens of iMovies to Youtube but am now getting a message saying my username or password is incorrect. It is not incorrect since I can log onto youtube and I have even reset the password. How can I overcome this problem? Many thanks.

I forgot to mention, I have changed the password for this email address in Google, but I am DEFINITELY entering the new password correctly in Thunderbird.

I did the update today and now itunes can't see my ipod, uninstalled iTunes and all the recommended things, nothing has worked

I did the update today and now itunes can't see my ipod, uninstalled iTunes and all the recommended things, nothing has worked.
It worked just fine last weekend. I have windows 8.1 and a brand new pc, new iPod also, the new Nano. now after the update today, iTunes says iPod has been detected but could not be indentified properly. I can see it in windows. I tried the reset on the iPod also. what else can I do?? HELP

uninstalled iTunes and all the recommended things
Doublechecking. Have you tried a complete uninstall of both iTunes and all the other related software components and then a reinstall? If not, try the instructions from the following document:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

When attempting to play songs on itunes, getting error message that file cannot be found and asked if i want to locate it. not sure where it went. do have new computer and all files were transferred to new machine.

I just tried to play some songs that i have in itunes and i get an error message that says file can't be located. It appears to be on about half the songs of the thousands I have in there. I do have a new computer and transferred the itunes library about a month ago. I have successfully managed ipod on new computer. I wonder if it is a licensing issue but this is just the second computer althought the third hard drive these songs have been on. It is affecting songs loaded from CD's and purchased from itunes on the old computer alike.

Hi angela dfromtx,
When tracks in iTunes display a it means the file cannot be located; it may have been moved or deleted. You'll have to locate the file manually if it is still available. For more information refer to the following article:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Alternatively, if your media was downloaded from the iTunes Store, you may be able to download it again free of charge:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

When attempting to open a spreadsheet, I get a pop-up that says "Spreadsheet could not be imported. An error occurred" Anyone have any ideas??

When attempting to open a spreadsheet, I get a pop-up that says "Spreadsheet could not be imported. An error occurred" Does anyone have any ideas on why this is happening?

I am unable to read any Numbers files in any app, other than the Apple Numbers app, on an iPad using v7.0.2. I can still view them on an iPod using v6.1.3.
Something has changed but I am unable to figure what.

When I use my apple id to open I cloud I get a message that says id for apple is correct but not icloud id? Keeps me from reloading previously purchased itunes, Is there anyway to correct this?

when I use my apple id to open I cloud I get a message that says id is correct apple id but not aa icloud id. This keeps me from dowloading previous purchases that I have lost when new ones sync on my ipod. anyway to correct this?

If you updated your existing account then try logging out of it on the iPad by tapping on the id in Settings > iTunes & App Stores and then log back in and see if that 'refreshes' the account on the iPad.

I uploaded an rtf (word) document to icloud, but when I try to open in Pages, I get a message that it does not support rtf format. What is going on?

I uploaded an rtf (word) document to icloud, but when I try to open in Pages, I get a message that it does not support rtf format. What is going on?

Supported file formats for iOS Pages
Import:
Pages ’09 for Mac
Microsoft Word - Office Open XML (.docx) and Office 97 or later (.doc)
Plain Text files (.txt)
Export:
Pages ’09 for Mac
Microsoft Word (.doc)
PDF
As you can see - .rtf is not supported.

TS2570 I think i have virus. Everytime I click on something whether it's on Google or opening an Email etc.. I get a pop up ad appear in another tab. I have tried everything to stop this increasing the pop up blockers and other things it still happens

Everytime I click on something whether it's on Google or opening an Email etc.. I get a pop up ad appear in another tab. I have tried everything to stop this increasing the pop up blockers and other things it still happens. I don't know what i can do to fix this?!

Please review the options below to determine which method is best to remove the Adware installed on your computer.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071
http://www.thesafemac.com/tech-support-scam-pop-ups/

When I turn my Ipad3 on I get a message that states IPad is disabled.. connect to ITunes. I have done this and nothing happens. What else might I try?

When I turn my Ipad3 on I get a message that states IPad is disabled.. connect to ITunes. I have done this and nothing happens. What else might I try?

Force iPad into Recovery Mode
1. Turn off iPad
2. Connect USB cable to computer; leave the other end alone
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times.

I saved a Pages doc yesterday and today I can't open it because I get a message that the doc is missing an index.xml file. Help!

I saved a Pages doc yesterday and today I can't open it because I get a message that says "can't open doc because an index.xml file is missing." Help!

Pages v5 documents do not have an internal index.xml file. When you attempt to open one of these with the older Pages '09, you will get that dialog. Double-click the document icon, or right-click, and open with Pages v5 to access the document contents.

When I try to start Firefox, I get a message that it is already running but not responding and I can't run another Firefox at the same time. I uninstalled and reinstalled. No change. Tried various other suggestions. Help!!

When I try to start Firefox, I get a message that it is already running, but not responding and that I should close it before trying to run another Firefox. But I cannot find a way to close Firefox program that is not running as far as I can see. I tried uninstalling and reinstalling Firefox, but that did not work. I've tried various other things, but no luck. I thought programs should stop when the computer is turned off, but that didn't work either.

How are you opening the Profile Manager?
*http://kb.mozillazine.org/Profile_Manager
Sounds that Firefox is still or already running.<br />
See:
*http://kb.mozillazine.org/Kill_application

When I start to download Firefox, I get a message that says "This type of file can harm your computer. Do yiu want to keep Firefox...p7.0.1.exe anyway? What does that mean and in what way can it harm my computer? Do I download it anyway?

When I start to download Firefox, I get a message that says "This type of file can harm your computer. Do yiu want to keep Firefox...p7.0.1.exe anyway? What does that mean and in what way can it harm my computer? Do I download it anyway?

You get that message any time you download an executable file. It is safe to open as long as you download from http://www.mozilla.org/en-US/firefox/new/

When attempting to open email I repeatedly get a message that my username or password is incorrect. I have tried everything to reconcile including deleting and reopening the account however nothing has worked.

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