When connected to iTunes, my iPod 6th generation shows all the songs and playlists in it but with exclamation points. When disconnected, it is empty.
Hi there!
I bought an iPod touch 6th generation about a year ago and it was working perfectly until now. On Tuesday, I updated -manually- like six songs to my iPod and it appeared like it worked but when I disconnected it the songs weren't on my iPod. Since then I tried the same twice and it wasn't until today that I looked for the songs on the iPod while it was connected to iTunes. The songs were there, but they appeared as if the iPod was still trying to copy them, I deleted them and copy them again and it finally worked.
The problem was when I unplugged the iPod and open my music there... all my songs were missing except for those six ones I copy minutes before. I connected it back to iTunes and everything was right were it was supposed to be but my iPod still had the most recent songs. When I try to play the songs appearing on the iPod music on iTunes, an exclamation point appears beside them.
I read it is because it can't find where the music came from but I haven't found a way to let the iPod know the songs are still there. I would really appreciate your help because I don't want to lose my music and playlists.
The ! means the actual music files can't be found.
If the ! is in iTunes on the computer the redownload/reimport the songs.
If on the iPod:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device
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https://discussions.apple.com/thread/5397140
https://discussions.apple.com/thread/5693855?tstart=30
https://discussions.apple.com/thread/5711119
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Ipod does not show all the songs...
Hi, I bought a new Ipod G5, I put the songs in the iPod but some artists when you select it, it just go directly to one of their albums without showing any other songs, and when i plug it on the computer, iTunes shows all that all the songs are in there, but the iPod it just not showing them, what's going on?
Hi i found that if you go into the ipod options in itunes (Ipod must be connected), click on the advanced tabthere is a box you can check that says "keep itunes music organized"
i checked this the updated my ipod all 60011 song show under artist now without having to put an album in every song-which by the way is waaaaaay annoying when you have over 3000 songs without an album. hope this works for you -
My laptop had a few problems and it had to be reset to factory settings. Meaning my iTunes was wiped clean and I had to reinstall it. My previous iTunes (and current iPod nano) has 13 playlists, over 2000 songs and a record of plays going back 2 years (which i would like back since a lot of my playlists are play based).
I've followed guides online, and i've managed to get my songs from my iPod to my computer and thus onto iTunes again. But neither the play count, nor the playlists are transferring with these methods.
Considering when I first bought this laptop I had to redo all my playlists and I KNOW how time consuming and bloody annoying it was I'd rather not do it again.
Is there anyone that can give me a step by step guide of how to do this?
I would GREATLY appreciate this, as at current i'm refusing to sync my iPod again as I am so desperate to cling onto the playlists and plays I have, which means no new songs...
Please help if you can.The Ipod works fine.
Battery charges regularly with the occasional glitch.
Running iTunes 11.1.1.11
I figured a Nano would probably connect in a simpler way than the touch, but only have a couple computers and cables to test.
I've reinstalled iTunes, but not the full suite, and not all traces. I will attempt this, but I suspect its related to my touch. I was able to connect other iphones to my itunes without issue, using the same cable. -
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Hello Yazan1,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Best of luck,
Mario -
I have just bought a new computer and downloaded the latest version of itunes. It has all installed fine, but when I plug my ipod and sync it, the music library shows all the songs and videos that are on there, but won't let me play them. Also, I can't add any new songs to the same library. It saves them elsewhere. I have had the previous version on another computer and it worked just fine. I have been online trying to find an answer but nothing. Hope someone can help me. Thanks
Installing iTunes does not cause content to magically appear on the computer.
Your media is only where you put it.
iOS devices are not backup devices.
Copy the media from the old computer to the new computer. -
I have a iPod Nano, when it is connected to my laptop all my songs and books are there but when it is disconnected from laptop, some books and songs are missing from the library
I have a simlar issue like this when loading my movies to my iTouch. iTunes says that all of your wanted content is sync and your iPod says that all content wasn't synced, is that what you are saying?
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I tried restoring my iPod, but it told me it was unsuccessful. Now it's stuck at the connect to iTunes screen. I've tried holding the home and lock buttons, just until the unit turns off, and until the unit restarts. What do i do? iTunes wont even recognize that an iPod is connected.
Try to connect in reocvery mose, explained in this article:
iOS: Unable to update or restore -
Switched from ipod to ipod touch. When trying to sync, songs get lost. Songs show in the library and playlist but get a message that says songs cannot be found. An exclamation symbol with a circle aroung it shows on the missing songs. How can I sync the new ipod touch?
The ! Next to a song:
The song can’t be located; it may have been moved or deleted
To find them try:
iTunes: Finding lost media and downloads
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
Of course i have tried highlighting the songs and then pressing delete but it still doesnt work.
HELP! !hiya!
hmmmm. some other connection issues have been known to cause the -69, although under those circumstances people more typically get the "disk cannot be read from or written to" error message.
working on that theory, let's see if anything in this document helps:
"Disk cannot be read from or written to" when syncing iPod or "Firmware update failure" error when updating or restoring iPod
love, b -
Hello,i have a problem with the Ipod,is that the Ipod doesn't sync all the songs in my Itunes. I have 373 songs in my Ipod and 512 sons in my Itunes. What do i do?
Hello,
I take it you haven't unticked any of the songs listed on your iTunes Library? Also have you tried selecting all your songs which you wish to add to your iPod, and dragging them over your Devices "iPod Nano"; and seeing if that copies all songs on to your iPod?
Another idea is just check that your iPod has enough space for the rest of your songs to be added to your device.
Hope this helps. -
Hello everybody,
I would like to copy all the songs from one Ipod into another. All the songs are into my Itunes account, I tried to drag and drop the songs from the old Ipod to the new one but it doesn't work. Is there a way to do it ?
I share one Itunes account with other people from my family and one person would like to keep the same songs on the new Ipod as the ones which were on the old one.
Thanks in advance for your answer.
YanHello Chris,
Thanks for your answer. I was hoping for an easier answer. Too bad there is no drag and drop solution, it would have been much easier.
Thanks for answering so fast.
Bye.
Yan
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