When entering my phone serial number it shows "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."

Hi,
I had purchased an iPhone 5 last month and got the OS updated to iOS 7, yesterday.
The data cable was of very bad quality and when I took it to the retailer for replacement, they said that its not covered under the one year warranty.
Secondly, I have also been experiencing network coverage issues with this phone. So, I decided to contact apple care through the web. When entering my serial number/IMEI it says, "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
Does anybody have any idea what the reason behind this could be.
- First time with iPhone and frustrated.
Briju

If you purchased the iPhone from Apple or an authorized Apple reseller,
contact them for assistance. If you purchased elsewhere, go back
to that retailer and get them to give you a new iPhone or your money
back.
If you have checked the serial number carefully and re-entered it
and that gave you the same error message, contact Apple if purchased
from Apple or authorized retailer; otherwise you have been scammed
and need to pursue the matter with the business you obtained the
iPhone from.

Similar Messages

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    i am going to buy iphone 5 32 gb from some before i bought i check the serial number of that iphone on apple web site to cross check but massage is appering that ......'
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    In most cases, what you said is true...however, this is not always the case.  Take myself for example...
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    4:  After noticing this (about 4 days after it happened) and  a trip to Apple and a call to AppleCare, all was resolved.  My phone is back to being covered under AppleCare+
    5:  I learned my lesson.
    So, as you can see, there is a chance that it can be something else.  Although, if the person selling the phone notices, it shouldn't take long to resolve it. Chances are that it is what you said.
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  • We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us. iPhone 4s.

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  • I am getting a message. What does it means "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. "

    I have tried getting service support information from Apple Support Service. When entered my serial no. got this
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    Today i bought one iphone 5 but when i check the serial number in self support not exist my serial no is DNPJGFSDDTTR message showing is
    We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us.
    Finding your serial number is easy. See how.
    pls help us... to resolve the issue.

    You are not speaking to Apple. This is a user forum.
    If it's possible, return the phone and get your money back.
    You bought a gray market phone that was reported lost or stolen or was already replaced by Apple and was re-sold illegally.
    It has no warranty.

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    What happen with my phone, i check my serial number and i see "serial number for a product that has been replaced"
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    What does it mean
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  • The iphone serial number has been replaced!!!

    hi, dear apple
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    I have a horrible time with my new Iphone-4, No SIM card found issues and while i tried to contact customer care with device serial number getting a messgae of "Our records indicate that this product has been replaced. Please provide the serial number for your replacement product to find the support and warranty coverage information. For more information, please contact us."
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