When eprinting from an iphone or ipad, i get an error message "paper mismatch"

HP Officejet 6500A Plus has wireless capability and ePrinting. When printing a photo from the HP ePrint App on an iPhone or iPad, results in an error message about "paper mismatch". The 1st print attempt had letter paper in the tray. The picture was full 8 1/2 x 11 print.
When paper in tray was changed to 4 x 6, the above error occured. I could not find a way to change paper setting from the iPhone or iPad.

Ok, the ePrint app is entirely unnecessary. Go to the photo library on the iPhone and then click the action button (looks like a box with a curved arrow pointing to the right). Then select print, make sure your printer shows up and select print again. The ePrint app is for printing in public locations, not to your specific printer.
Let me know if this helps!
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

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When eprinting from an iphone or ipad, i get an error message "paper mismatch"

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