When I click on itunes, it tells me that thesoftware required for communicating with ipods and mobil phones was not installed properly. I have not changed anything on my computer so I'm not sure what I should do? Help

Help, When I click on itunes on my computer it tells me that the software required for communicating with ipods and mobil phone was not installed properly. I havent' changed anything. Does anyone know what I should do? Thanks

See the second box of Troubleshooting issues with iTunes for Windows updates.
tt2

Similar Messages

  • TS1717 Having trouble running iTunes version 11.0.2 on a Dell Laptop running Windows 7 Professional Service Pack 1.  Keep getting an error message "the software required for communicating with iPods and mobile phones was not installed correctly..." reinst

    Having trouble when I launch iTunes (version 11.0.2) on my Dell Laptop running Windows 7 Professional (service pack 1).  I get an error message indicating software required to communicate with iPod and mobile phones was not installed correctly.  Do you want iTunes to try to repair this for you?  I normally respond with OK and it immediately tells me "could not be repaired.  Please reinstall iTunes..."  I have done this a number of times to no avail.

    I also notice Quicktime is not getting installed at all.
    That one is normal nowadays (ever since the iTunes versions 10.5.x).
    The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • The software required for communicating with ipod and mobile phones was not installed correctly

    ok i've seen this in several threads and haven't found one with an anwser. the software required for communicating with ipod and mobile phones was not installed correctly. of course when you tell it to repair it does not. this has happened several times now and only cure i have found is uninstalling itunes and reinstalling. works for maybe a few weeks then does the same thing and i start all over again with uninstall and reinstall. i tunes version 10.4.1.10  64 bit running on windows 7 64 bit and trying to sync with Iphone 3gs - so anyone have a fix for this or am i stuck reinstalling itunes every few weeks???

    "The feature you are trying to use is on a network resource that is unavailable.  Click OK to try again, or enter an alternative path to a folder containing the installation package "iTunes64msi"
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Error message: "the software required for communicating with Ipods and mobile phones was not installed correctly....

    2 error messages when opening itunes: "The software required for communicating with Ipods and mobile phones was not installed correctly.  Do you want Itunes to repair this for you?"  When clicking yes another message indicates not able to remove services.  Another message is: "Service (ipod service) could not be installed.  Verify that you have sufficient privileges to install system sources."  I've uninstalled all Apple services (itunes, quicktime, apple software update, apple mobiles devices support, bonjour and apple application support and reinstalled itunes/quicktime - no change in error messages.  I cannot burn CDs using Itunes.  This all seemed to happen when I updated itunes to version 10.  I have a Windows 7 64-bit operating system on a Dell Inspiron Zino HD; the Itunes software is also 64 bit.

    See the second box of  Troubleshooting issues with iTunes for Windows updates.
    tt2

  • When i open itunes it comes up with an error message saying: "The software required for communicating with ipods and mobile phones was not installed correctly.

    It also askes me, if I want itunes to try to repair this for you? I've hit yes but it does not fix the problem, i've also tried to uninstall and reinstall itunes and it still says the same thing. PLEASE HELP ME!!!!!

    See the second box of  Troubleshooting issues with iTunes for Windows updates.
    tt2

  • Software required for communicating with iPods not installed correctly

    I am trying to do a new iTunes install version 10.6.1 on a Windows 7 64 bit machine. Everything goes smoothly and I get a message saying it installed correctly however, upon starting iTunes I get the following error:
    The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
    I have uninstalled it following the directions, reinstalled it by running as administrator, etc. still the same message. I also notice Quicktime is not getting installed at all.
    Please advise.
    Thanks in advance.

    I also notice Quicktime is not getting installed at all.
    That one is normal nowadays (ever since the iTunes versions 10.5.x).
    The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • IPod Not Recognized in iTunes & "Software Required for Commun with iPod. .

    Pleasse help! I have about 15 hours invested in this problem, includes 2.5 hours with Apple Technicians, and no help.
    I have a new 30G Video iPod that isn't detected in iTunes, although I can see it in exlorer and listed as my G drive. The error message that appears when I start iTunes is,
    "The software required for communicating wihtthe iPod is not installed correctly. Please reinstall iTunes to install the iPod software."
    I have done the "5 R's" about 8 times, and tried other things including changing the drive letter, unintalling Norton, using the msconfig to limit what was running (per the Apple site directions), removed the temp files (per the Apple site directions, "soft reboots" of the iPod (Menu and round button holds), manually running "C:\Program Files\iPod\bin\iPodService.exe" from the RUN menu, and running regsvr32 c:\windows\system32\atl.dll (per the Apple Tech) from the RUN menu.
    A few other notes, 1) in MSCONFIG, my iPod service does not seem to want to run, it shows as "stopped" 2)I had initally installed the iPodUpdater 2005-10-12, which didn't get me connected, and then later updated to 2005-11-17, which still didn't work. I have also installed from scratch from the apple site. When I try to run the Updater, my error reads "iPod Service Error". I don't even understand what this is supposed to do. Perhpas update the iPod software iteself?
    When I connect to the other PC in my home, which was loaded with the same Windows CD's, iTunes fires right away and detects this iPod.
    On the PC I am trying to coneect with, I have previously had a successful setup with an iPod mini, but now that doesn't work anymore either.
    Apples next step is telling me to uninstall/reinstall Windows. This seems like a pretty drastic, and even more time consuming step . . . one that I'd rather not take unless it is fairly certain to resolve this problem
    ANY SUGGESTIONS????
    Thank you in advance.
    iPod 30G Video / Gateway PC   Windows XP   Service Pack II

    Thank you. I'm new to this and will repost.
    Gateway   Windows XP   Service Pack II

  • Software required for communicating with ipod is not installed correctly

    I got the error message today! 'the software required for communicating with the ipod is not installed correctly'
    I have reinstalled itunes and all my music etc. has been saved but I still get the message!? Dont know what to do? HELP!

    When you reinstalled, did you just uninstall iTunes, then download it from apple.com/itunes/download?

  • My youngest kid found oldest kid ipod and entered wrong password to many times and now it tells me the ipod is disabled connect to itunes and when i connect to itunes it tells me that i need to unlock the ipod what do i do

    my youngest kid found oldest kid ipod and entered wrong password to many times and now it says it is disabled and i need to connect to itunes when i do it tells me i need to unlock the ipod and it wont let me what do i do

    Connect the iPod to yur syncing computer and restore the iPod via iTunes.. If it asks for the passcode and you can't enter it, place the iPod in recovery mode and then restore the iPod.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • ITunes 9 install problem: software for communicating with ipods not install

    I downloaded and installed the update for iTunes 9 via apple software updater last night, and when I started iTunes I got the error "The software required for communicating with iPods and Mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?" I click yes, and it says it couldn't fix the problem.
    I followed the instructions here (http://support.apple.com/kb/HT1923) to completely uninstall itunes and quicktime and all supporting components, including mobileme and bonjour and then reinstalled iTunes9 using the setup file downloaded from apple.com. Still no luck! I get the same error when I start iTunes.
    any suggestions? Help! Should I go back to the older version of iTunes?
    btw, when I uninstalled iTunes, I kept my library files and two plugins around: last.fm scrobbler and mmkeys. Does this matter? I don't think so: I tried removing the plugins and I still got the same error.
    I'm running Vista 64bit, and I used the 64 bit installer.

    For those using Windows 7 64-bit, I also experienced this frustrating installation error. However, tonight, I was finally able to install iTunes 9 without getting the communication message by setting the compatibility tab under the properties tab of the installer to the following settings:
    - check "run this program in compatibility mode for Windows Vista Service Pack 2"
    - check "run this program as an administrator"
    - launch the installer by right-clicking and selecting "run as administrator"
    After selecting those options and also uninstalling iTunes and the Apple Mobile Device Support, iTunes 9 finally installed without any glitches on my Windows 7 OS.
    Unfortunately, I don't have any advice for Vista users except for the already posted recommendation to use the 32-bit installer.
    Message was edited by: Peter Lee

  • The software  required to communicated with iPods was not installed properly

    Upon connecting my iPod to iTunes I get this message: "The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?"
    Upon answering YES, iTunes shows an iPhone indicator in the upper right corner (even though a phone is not connected); but upon connecting the iPod, nothing happens.
    So.......I try reinstalling iTunes as a REPAIR and get this message: "The feature you are trying to use is on a network resource that is unavailable.  Click OK to try again, or enter an alternative path to a folder containing the installation package "iTunes64msi" in the box below.
                      Use Source:
                                  C:\Users\User\AppData|Local|Apple Software
    How can i fix this and not lose my 10,00 plus iTunes Library?
    Thanks for any help.

    "The feature you are trying to use is on a network resource that is unavailable.  Click OK to try again, or enter an alternative path to a folder containing the installation package "iTunes64msi"
    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • Software for communicating with ipod not installed correctly?

    I cant download the new itunes 11.0.1 as keeps coming up with invalid or corrupt signature. So downloaded it onto another laptop and then copied it over. When opening it comes up with the following message "the software required for communicating with ipods and mobile phones was not installed correctly, it asked if you want itunes to repair it and when you say yes it doesnt repair.  Tells me to re-install itunes which i cant do. Any ideas?

    Another thing is that iPod Touch shows up fine...I've tried every other ipod from older 4gig Nanos to 120gb Classics and none of them work..this is really annoying!

  • The software required for communicating with the ipod is not installed corr

    I just purchased a 60 gb ipod about 3 days ago and have been trying to sync it with itunes since. i have synced the ipod with itunes on two other computers but when i try to connect it to my itunes the error message "the software required for communicating with the ipod is not installed correctly" message always comes up. i have done almost everything possible including removing itunes and reinstalling it several times. if anyone can help me...please feel free
    thanks

    Here you go, Please read the whole topic. I'am sure this will help you:
    http://docs.info.apple.com/article.html?artnum=93716

  • Help!  When I connect to itunes it tells me that required files are missing and please reinstall.  I have reinstalled and the same message appears.  Thanks. Windows XP

    Help!  I upgraded to 11 and it worked once. Now, when I connect to itunes it tells me that required files are missing and please reinstall.  I have reinstalled, I have deleted and reinstalled and the same message appears.  Thanks.
    Windows XP

    Meanwhile, I tried someone's suggestion to delete ITunes and Quicktime and reinstall both; still got the same mesage.

  • When I click on my Messages app I can see it for a brief moment and then the screen goes blank

    When I click on my Messages app I can see it for a brief moment and then the screen goes blank.  This happened to me last week and I Reset All Settings, which worked-but it has just happened again so that's not a long-term solution.

    Hello linslaf,
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    iOS: Understanding multitasking
    http://support.apple.com/kb/HT4211
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/HT1430
    If the issue persists, the next step would be to restore your iiPhone.
    iOS: Back up and restore your iOS device with iCloud or iTunes
    http://support.apple.com/kb/HT1766
    Cheers,
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