When I click on the Firefox icon to open it, it does not open and comes up with the crash reporter. This happens every time I open or restart friefox. what should I do?
Firefox keeps crashing. I can't get it to open to do any of the troubleshooting steps. I have run Malware and there are no viruses. I have re-installed the latest version and still occurs.
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
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Try gn_id's suggestion from the following post:
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Hi, DickmoAZ.
Thank you for visiting Apple Support Communities.
This sounds like a permission issue most likely with the iTunes Media folder. Here is an article that will help you troubleshoot this issue.
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http://support.apple.com/kb/ts1277
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Try reset
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Hi,
While trying to open a folder on my Windows 7 Home Premium, an error comes "This file does not have a program associated with it for performing this
action. Please install a program or, if one is already installed, create an association in the Default Programs control panel." I tried searching on the net but did not get great support for the issue when it happens with folder opening.Hi Nikunj Shah,
First, I suggest you download
Microsoft Safety Scanner or
Malicious Software Removal Tool to run a full scan.
The error messages here seems to be caused by the corrupted registries, which related with the folder association.
You may take a try to merge the following registry settings to reset the folder association, before that, remember to backup your registry settings first:
How to back up and restore the registry in Windows
Copy and paste the following commands into Notepad, and save it to a .reg file:
=================
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\Folder]
"ContentViewModeLayoutPatternForBrowse"="delta"
"ContentViewModeForBrowse"="prop:~System.ItemNameDisplay;~System.LayoutPattern.PlaceHolder;~System.LayoutPattern.PlaceHolder;~System.LayoutPattern.PlaceHolder;System.DateModified"
"ContentViewModeLayoutPatternForSearch"="alpha"
"ContentViewModeForSearch"="prop:~System.ItemNameDisplay;System.DateModified;~System.ItemFolderPathDisplay"
@="Folder"
"EditFlags"=hex:d2,03,00,00
"FullDetails"="prop:System.PropGroup.Description;System.ItemNameDisplay;System.ItemTypeText;System.Size"
"NoRecentDocs"=""
"ThumbnailCutoff"=dword:00000000
"TileInfo"="prop:System.Title;System.ItemTypeText"
[HKEY_CLASSES_ROOT\Folder\DefaultIcon]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\
65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,00,00
[HKEY_CLASSES_ROOT\Folder\shell\explore]
"MultiSelectModel"="Document"
"ProgrammaticAccessOnly"=""
"LaunchExplorerFlags"=dword:00000018
[HKEY_CLASSES_ROOT\Folder\shell\explore\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"
[HKEY_CLASSES_ROOT\Folder\shell\open]
"MultiSelectModel"="Document"
[HKEY_CLASSES_ROOT\Folder\shell\open\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\
65,00,00,00
[HKEY_CLASSES_ROOT\Folder\shell\opennewprocess]
"MUIVerb"="@shell32.dll,-8518"
"MultiSelectModel"="Document"
"Extended"=""
"LaunchExplorerFlags"=dword:00000003
"ExplorerHost"="{ceff45ee-c862-41de-aee2-a022c81eda92}"
[HKEY_CLASSES_ROOT\Folder\shell\opennewprocess\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"
[HKEY_CLASSES_ROOT\Folder\shell\opennewwindow]
"MUIVerb"="@shell32.dll,-8517"
"MultiSelectModel"="Document"
"OnlyInBrowserWindow"=""
"LaunchExplorerFlags"=dword:00000001
[HKEY_CLASSES_ROOT\Folder\shell\opennewwindow\command]
"DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\BriefcaseMenu]
@="{85BBD920-42A0-1069-A2E4-08002B30309D}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\Library Location]
@="{3dad6c5d-2167-4cae-9914-f99e41c12cfa}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\ContextMenuHandlers\Offline Files]
@="{474C98EE-CF3D-41f5-80E3-4AAB0AB04301}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\DragDropHandlers\{BD472F60-27FA-11cf-B8B4-444553540000}]
@=""
[HKEY_CLASSES_ROOT\Folder\ShellEx\PropertySheetHandlers\BriefcasePage]
@="{85BBD920-42A0-1069-A2E4-08002B30309D}"
[HKEY_CLASSES_ROOT\Folder\ShellEx\PropertySheetHandlers\Offline Files]
@="{7EFA68C6-086B-43e1-A2D2-55A113531240}"
[-HKEY_CLASSES_ROOT\Folder\ShellNew]
[HKEY_CLASSES_ROOT\Folder\ShellNew]
"Directory"=""
"IconPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,\
00,00
"ItemName"="@shell32.dll,-30396"
"MenuText"="@shell32.dll,-30317"
"NonLFNFileSpec"="@shell32.dll,-30319"
[HKEY_CLASSES_ROOT\Folder\ShellNew\Config]
"AllDrives"=""
"IsFolder"=""
"NoExtension"=""
==================
Once done, right-click the REG file and choose Merge. Alternately, you can open the Registry Editor and then using the
Import option from the File menu, to merge the REG file contents.
Let me know if you need any further help.
Best regards
Michael Shao
TechNet Community Support
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