When i come to purchase and app it comes up with the billing setion i go to put my details in next minute it says your payment was declined when my bank details are correct
when i come to purchase and app it comes up with the billing setion i go to put my details in next minute it says your payment was declined when my bank details are correct
Contact iTunes.
Apple - Support - iTunes - Contact Us
Similar Messages
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how do i uninstall iphoto? it was preinstalled on my macbook pro when I bought it used and I can only update with the previous owners password.
Do you have the current MacOS X version 10.10.2?
Then you can simply move iPhoto from the Applications folder to the Trash,
sign into the App Store with your own AppleID
reload the "Featured" main page of the AppStore with ⌘R,
then download iPhoto with your own AppleID.
Make a backup of your iPhoto Library, before your launch the new iPhoto the first time,
If your current system is not Yosemite, you can only buy a boxed iLife 11 version of iPhoto to install it independent of the previous owner. -
Why can't I buy any app ? Iv tried creating a new Appel account ect but it says the same thing everytime . Sorry your payment was declined . How can I sort this ? Please help
- Try another payment method.
- Contact iTunes
Apple - Support - iTunes - Contact Us
- Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card -
When I down load an app it is asking for a billing address even though the app is free after I enter the required details it does accept the post code
Try to set it up as new device, explained here:
How to back up your data and set up as a new device
Start without using the backup after the restore process, to rule out a software problem.
If the phone is working after that, use the backup to restore from. In case the problem comes back, your backup contained corrupt data and you'll have to start again without the backup. -
When i go into apps or itunes store it is all german. how do i get english?
take it to apple store and schedule genius bar appointment. your iPod is still under warrenty because that version is not even a year old. They should replace it. Good Luck!
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My email address has changed and when I try to play purchased songs it asks me to authorize another computer under the old email address. How do I play the music that I have purchased? My account is current with the new email address.
You may have already done this, but try de-authorizing your computer (through the iTunes:Store menu) and then re-authorizing it.
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i do it and you took all my credit ammount and say your credit was declined and still i cant use my account and my master is now empty so what is the proplem ???
and my mastercard company say you took more than 20 dollers and for 3 times i was put my creditYou are Not addressing Apple here...
This is a User to User Technical Support Forum and consequently a Public Forum and Not a good place to post your Credit Card information.
I have asked the Hosts to remove it.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i have authorized my computer on i tunes but when i am going to install apps there comes a message is this computer is no longer authorized for purchased item those are on this phone . so now what should i do?
Click here and follow the instructions.
(93307) -
Hi there. I am having difficulty buying apps from the App Store. I recently changed my e-mail associated with my apple account. when i try to purchase an app, the cue to sign in does not show my new e-mail, but still shows my old e-mail. when I put in my password, it does not work because my password is no longer associated with the old e-mail address. i don't understand why my old e-mail still shows up. Can someone help me?
Hello there, loupar.
The following Knowledge Base article offers up just how to change your Apple ID for the App Store on your iOS device:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht1311
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
Why people are being referred to iTunes Terms of Sales when unable to make purchases and how it can be resolved????
Tianechet Longchar wrote:
"Your purcahse could not be completed. Please contact support".
Thats the error message when trying to purchase
I see nothing there that is referring you to the Terms of Sale. You're being told to contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
When I tried to purchase an app it asked me two questions and will not accept my answers
When I tried to purchase an app it showed 2 questions which I did not know the answer to how can I now purchase an app
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
when I use voice over to read an epub in my Ibooks app, which is in Dutch, sometimes he start reading a book with an English Female voice and some books he reads with the Dutch male voice (which is good). All my epubs are Dutch books so the English voice sound terrible trying to pronounce Dutch. Can i fix this problem? Thanks, Tom
It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
http://www.adwaremedic.com/kb/baddns.php
http://www.adwaremedic.com/kb/hackedrouter.php
If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.) -
When I try to purchase new app or update apps on iPad it tells me user name is disabled. I have done all the "tricks" from the tech support on phone and still not working.
Contact Apple Support
https://expresslane.apple.com/GetproductgroupList.action
Apple ID: "This Apple ID has been disabled for security reasons" alert appears
http://support.apple.com/kb/ts2446
Cheers, Tom -
when I try to purchase an app using my iphone it asks me for a password for the wrong email address. How do I reset my iphone to show the correct email address/apple ID
Thanks for your reply. Having read through relevant topics it suggests that if I sync my iphone with the correct account on my pc it should use that one thereafter. i will try both.
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I try and buy in app purchases but it won't let me and gives me the above error message: "iTunes password and account is not synced with the email address"! How can I fix this?
Are you running modified software on your phone? This error seems to be common if the firmware has been modified and you're trying to restore the phone again.
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