When I downloaded PhotoShop CC to my iMac it was suppose to include Lightroom. Lightroom was already running as a free trial. Now the trial has expired and PSCC asks for the Lightroom serial number. What to do?
When I downloaded PhotoShop CC to my iMac it was suppose to include Lightroom. Lightroom was already running as a free trial. Now the trial has expired and PSCC asks for the Lightroom serial number. What to do?
Lets clear a couple of things up first.
1, You have the Photographers CC subscription which gives you access to PSCC and the current version of Lightroom.
2. PSCC does not include Lightroom.
Now what you will need to do is delete the Lightroom app on your iMac and restart the Mac. Then you can d/load Lightroom from the CC app.
Similar Messages
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i have no clue what to do, i'm thinking i just totally got screwed over with these products again. but i waited so long for this album and not i cant get it. so i'm a little angry. i just would really like to know if i could do anything.. at all. and i physically have a song from the album i bought a long time ago but that doesnt even show in my purchase history...
Check your purchase and bank/credit card history. I preordered the Rival Sons' Great Western Valkyrie a couple of months ago and was charged for three individual songs at £0.79 each as they were released one-by-one and then the balance of £5.62 when the album was finally published last week. You should not have been charged twice.
tt2 -
Just purchased Lightroom (stand alone) and asks for a previous serial number. I don't have one only an students version of photoshop for which I can't find the serial number
If it is asking for a serial number for a previous version then you purchased an upgrade version rather than a standalone version. You should be able to determine this based on the price you paid. If you do not own an earlier version then you need to purchase a full version rather than an upgrade. If you did purchase a full version but acquired an upgrade version then you will need to acquire the full version.
Contact Adobe support thru chat to help get resolution...
Get help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 ) -
I purchased Lightroom 5 and Elements 12 and installed them on a computer. I now have a new computer, and wish to install them on the new one. When I tried to do so, my only option seemed to be Adobe Cloud. When I was asked for my LR serial number, it was not accepted. Please help me install these two products; I prefer stand-alone, rather than a monthly fee. Thank you
PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
PE 10, 11, 12 - http://helpx.adobe.com/premiere-elements/kb/premiere-elements-10-11-downloads.html
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh -
I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I imputed it. Then it asked for my previous serial number from my original lightroom 3 purchase. Since I upgraded to lightroom 4 I don't have the serial number for the version 3. How do I get the serial number from my 3 version so I can activate my version 4 program
If you have Lightroom 3 still installed, you can get it from there.
If you don't and you have your box/disk, it should be on there.
IF you don't have either of those,and you registered your software, you can log into your Adobe account and retrieve it there. -
I have just downloaded free trial versions of photoshop, lightroom and illustrator. Photoshop and lightroom working perfectly, illustrator saying the licence has expired and I my now purchase it. Help.
http://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html
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I have just upgraded my Ipad2 to the latest operating system and on restarting it is some foreign language and is asking for the sim card number when I don't have a sim card. What do I do?
i have to apologize up front for the cheeky response. but i just couldnt resist. if your ipad is speaking in tongues. i would call a priest and perform an exorcism on it first.
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loaded the new CS2 and it asking fir my new serial number which I put in but will not work what do I do?
Download the installer from Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Install and use the new serial number provided at the link above. Your existing serial number will no longer work. -
all my applications are in trial mode. I paid for my student plan and still cant install, keeps saying that my trial has expired and then asks me for serial number which i never recieved. i dont know what to do
Hi Alena,
Please refer to the help document below to fix this error:
Creative Cloud applications ask for serial number
Regards,
Sheena -
Hello
I have used the trial version of Dreamweaver and Photoshop; Both have then expired. When I try to purchase an yearly suscribption, during the process, there is step 3 which ask le to enter the serial number, but I do not have access to these number anymore. What should I do?
ThnaksHello
Your answer is not fixing the pb I’m facing; Attached a screen shot of the issue I face.. Can you help urgently please? thanks
Le 17 avr. 2015 à 18:57, jomarielawrence <[email protected]> a écrit :
Hello. My trial version of PSP has expired where I can find the serial number to enter if the suscribption form? I'm stuck ans can not purchase the yearly bundle for cloud creative
jomarielawrence <https://forums.adobe.com/people/jomarielawrence?et=watches.email.outcome> marked Sumit Singh <https://forums.adobe.com/people/Sumit+Singh?et=watches.email.outcome>'s reply on Hello. My trial version of PSP has expired where I can find the serial number to enter if the suscribption form? I'm stuck ans can not purchase the yearly bundle for cloud creative <https://forums.adobe.com/thread/1819540?et=watches.email.outcome> as helpful. View the full reply <https://forums.adobe.com/message/7447312?et=watches.email.outcome#7447312>
Marked as helpful:
Hi Jean,
Please refer the solutions given in the following help article.
https://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html <https://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html>
Hope this helps.
Regards,
Sumit Singh
Following Hello. My trial version of PSP has expired where I can find the serial number to enter if the suscribption form? I'm stuck ans can not purchase the yearly bundle for cloud creative <https://forums.adobe.com/thread/1819540?et=watches.email.outcome> in these streams: Inbox -
I've just downloaded Acrobat XI and it is telling me that the serial number is not for a qualifying product. The drop down does not list Acrobat XI as an option. How can I complete this download?
Hi bjohnsmiller,
Welcome to Adobe Forum,
I did check the order of Acrobat 11 standard purchased last year. It is an upgrade, When an upgrade is installed, it asks for previous qualifying serial number to complete the installation.
Incase you do not have the previous qualifying serial number then you can :-
1. Return the product (if within 30 days of purchase) & buy a full version
2. Incase the purchase is more than 30 days old purchase, you can contact Adobe support http://adobe.ly/yxj0t6 as you will assisted to install with exception granted to you.
Hope it helps you. Please inbox me privately with your call back number to assists you. Please mark this post correct or helpful if you find the information helpful. We value your opinion.
Regards,
Rajshree -
I have Adobe Acrobat 9 Pro and the serial number. It is asking for an older serial number? Please help?
Hi juneb55782770,
I believe that you have an upgrade version of Adobe Acrobat Pro, in this case it will ask for the serial number of the previous qualifying version.
You can find your old serial number using this link : Find your serial number quickly
Hope this will resolve your issue.
Please reply if you still experience any issue.
Regards,
Aadesh -
my photoshop cs6 trial has expired, I signed up for the creative cloud. The download page says photoshop is installed however, I can't access photoshop, it still says trial expired. What do I do?
Hi SoldierInkDesign,
After signing nto https://creative.adobe.com with the Adobe ID you used to purchase the subscription try converting the trials to licensed with the process shown here:
http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html
-Dave -
How do I delete a credit card from my iTunes account without adding another one? My friend bought an app with her credit card and I no longer have the info but every time I try to download a free app (ex: Instagram, Twitter, vine etc.) it ask for the credit cards security code. I can not find a way to delete that cards info without adding another cards info.
http://support.apple.com/kb/ht1918
http://support.apple.com/kb/ts5366 -
I have the program Adobe Photoshop Album Starter Edition 3.2 on my PC and some photos from a camera have transferred to it. It says the program has expired and cannot be renewed, I am unable to click on the photos. How do I get them back?
Photoshop Album Starter Edition support withdrawal FAQ
This will tell you where your photos are.
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