When I go to purchase an item from iTunes the wrong security questions show up so I cannot correctly answer them. What can I do to fix this?

When I go to purchase an item from iTunes the wrong security questions show up and I cannot answer them accurately. Also it is now locked. How can I unlock my ID and get the correct security questions?

1) Apple ID: All about Apple ID security questions
If necessary
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact

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I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

I want to buy an in-app purchase but i don`t remember my security questions and i cant access my recovery email either, what can i do? i have 100$ on my account and cant use it because of that problem, please help URGENT

If you have a rescue email address on your account then you can use that - follow steps 1 to 5 half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699

TS3297 When I try to purchase an item from iTunes and it says my security code is invalid so I go in and enter the right code and it won't take it

When I try to buy a song it won't let me it says it's an invalid security code and when I put in the code that's on the back of my card it still says its wrong

Assuming that it's not a debit card or a prepaid card then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

My wireless connection is working however when I try to connect to bbc inlayer, it's telling me that I need to check my internet connection. What can I do to fix this?

My son can't access bbc iplayer to watch current programmes. The message states to check the internet connection, however we are definitely connected.

Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them.

When I attempt to purchase a song from itunes, I keep getting the following error message: Could not purchase "song name". An unknown error occurred (-42408). There was an error in the itunes store. Please try again later

When I attempt to purchase a song from itunes, I keep getting the following error message: Could not purchase "song name". An unknown error occurred (-42408). There was an error in the itunes store. Please try again later
Can anyone help solve this problem?

I've done a search on here and haven't found any solutions posted for it for windows computers. You could try posting in the iTunes For Windows forum and see if you get any suggestions in there (are you able to download other items from the store e.g. a free app ?) - I use a Mac, the only things that I could think of to suggest trying is see if you get the same error on a different iTunes library :
creating and/or opening a different iTunes library : http://support.apple.com/kb/HT1589
or using a different user account on your computer in case it's a problem with that user account.
But you may want to try the iTunes For Windows forum first, apart from anything else you are likely to get better help for the above

I am a resident of Canada. I cannot purchase any items from ITunes Store because I cannot update my billing address correctly. It is always default to US address. Why?

I am a resident of Canada. I cannot purchase any items from ITunes Store because I cannot update my billing address correctly. It is always default to US address. Why?

iTunes Store: Changing Account Information
http://support.apple.com/kb/HT1918
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Apple ID Support - Manage Account
http://www.apple.com/support/appleid/manage/
Switching an iTunes Store account to a different country
http://www.ilounge.com/index.php/articles/comments/switching-an-itunes-store-acc ount-to-a-different-country/
 Cheers, Tom

Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this!

Help! When I try to purchase a song from iTunes and have agreed to the terms and conditions, it then tells me that my session has timed out... but I've only been trying for a few minutes. I can't buy songs if it keeps doing this! Does anyone know why it's doing this and how to fix it? Thanks!

Hi mterry1723, one solution that might be worth trying is this:
- Close iTunes, if it's open
- Open Safari and got to 'Preferences'
- Select 'Security' on the top
- Untick all the security options in the menu
- Click the 'Show Cookies' button and look for all the 'apple' entries in the left-hand column.
- Highlight them (select them collectively) and press 'Remove'
- Now open iTunes and buy the song as usual.
- You may be asked to do the same security process as before, so do as asked.
- Hopefully, the security check will now have accepted your answers and start downloading the song as normal.
Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal

I am trying to purchase an item from iTunes United Kingdom store. It is a television special; Downton Abbey Christmas special. Not available in the US iTunes stores. Is there a way to do this?

I am trying to purchase an item from iTunes United Kingdom store. It is a Masterpiece classic; Downton Abbey Christmas Special not available in the US. Is there a way to do this?

You can ONLY buy from the itunes store of your country of residence ( based on the valid billing address on your credit card) AND ONLY while you are physically located inside the borders of that country.

HT201272 I purchased audio books from Itunes and they aren't showing up on my purchased list? So now I can't download them to my new computer. Any suggestions?

I purchased audio books from Itunes and they aren't showing up on the purchased list so I can't down load them to my new computer. I have authorized my computer. So any suggestions?

You cannot redownload audiobooks at all.
They will only be where you put them.

Iphone went out, when i did get it back on up in the top left of screen it continues to show searching, and wi-fi is grayed out keeping me from restoring it. what can i do to fix this?

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Did you try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again? You will not lose data by resetting, but it can clear some glitches.
If this does not work, try to set it up as new device without using the latest backup.
How to back up your data and set up as a new device

HT5103 I downloaded a trial version of Final Cut Pro X directly from the Apple website but when i try to open the file, a message is displayed saying 'legacy file should be converted' what can I do to fix it?

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Where did you download it from exactly? URL.
Exactly what computer is this.

My old iPad has purchased movies on it from iTunes Store, however they do not appear on my new iPad - what can I do to fix this? Thanks

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You might, depending upon what country that you are in (redownloading films isn't possible in all countries), the studios that they are from (even where redownloading is possible not all studios have agreed to it), and whether they are still in your country's store (studios ocassionally remove their films), be able to redownload them on your new iPad via the Purchased tab in the iTunes store app.
If not then you will need to connect your old iPad to your computer's iTunes and copy them over to it via File > Devices > Transfer Purchases, and you can then sync them to your new iPad.

My apps keep closing, all of the ones that i purchased from the app store. They started doing this unexpectant, please help me. what can i do to fix this issue?

my apps keep closing, all of the ones that i purchased from the app store. They started doing this unexpectant, please help me. what can i do to fix this issue?

Apps crashing
See:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod

Every Time that I try ot download my songs that I have purchased from Itunes and error message come up, "error 450." Make sure that your network connection is open and try again. What can I do to fix this problem?

Every time that I try to download my music from I tunes an error message comes up it says, ( err = 450) Make sure that your network connetion is active and try again. What can I do to fix this problem, I have tried everthing that I-tunes has told me but with no luck. Thanks

Try disabling your parental controls. Does that help with the 450?
iTunes: Using Parental Controls

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Here is what the etrecheck results are:
Problem description:
slow at start up, screen is distorted while logging in, it is fine after
EtreCheck version: 2.1.8 (121)
Report generated April 5, 2015 at 9:42:01 AM PDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (13-inch, Early 2011) (Technical Specifications)
    MacBook Pro - model: MacBookPro8,1
    1 2.3 GHz Intel Core i5 CPU: 2-core
    4 GB RAM Upgradeable
        BANK 0/DIMM0
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 297
Video Information: ℹ️
    Intel HD Graphics 3000 - VRAM: 384 MB
        Color LCD 1280 x 800
System Software: ℹ️
    OS X 10.10.2 (14C109) - Time since boot: 0:7:0
Disk Information: ℹ️
    Hitachi HTS545032B9A302 disk0 : (320.07 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
        Macintosh HD (disk1) / : 318.84 GB (174.85 GB free)
            Encrypted AES-XTS Unlocked
            Core Storage: disk0s2 319.21 GB Online
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. FaceTime HD Camera (Built-in)
    Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /System/Library/Extensions
    [not loaded]    com.devguru.driver.SamsungComposite (1.1.0) [Click for support]
    [not loaded]    com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Click for support]
        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
    [not loaded]    com.devguru.driver.SamsungACMControl (1.1.0) [Click for support]
    [not loaded]    com.devguru.driver.SamsungACMData (1.1.0) [Click for support]
Startup Items: ℹ️
    HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
    Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
    [failed]    com.apple.ucupdate.plist
    [failed]    com.apple.watchdogd.plist [Click for details]
Launch Agents: ℹ️
    [not loaded]    com.google.keystone.agent.plist [Click for support]
    [not loaded]    com.hp.help.tocgenerator.plist [Click for support]
    [not loaded]    com.logmein.LMILaunchAgentFixer.plist [Click for support]
    [not loaded]    com.logmein.logmeingui.plist [Click for support]
    [not loaded]    com.logmein.logmeinguiagent.plist [Click for support]
    [not loaded]    com.logmein.logmeinguiagentatlogin.plist [Click for support]
Launch Daemons: ℹ️
    [not loaded]    com.adobe.fpsaud.plist [Click for support]
    [not loaded]    com.google.keystone.daemon.plist [Click for support]
    [not loaded]    com.logmein.logmeinblanker.plist [Click for support]
    [not loaded]    com.logmein.logmeinserver.plist [Click for support]
    [not loaded]    com.logmein.raupdate.plist [Click for support]
    [not loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
    [not loaded]    com.adobe.ARM.[...].plist [Click for support]
    [not loaded]    com.facebook.videochat.[redacted].plist [Click for support]
    [not loaded]    com.google.GoogleContactSyncAgent.plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    UNKNOWN Hidden (missing value)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
    Android File Transfer Agent    Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
    HP Product Research    Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
    HPEventHandler    Application (/Library/Printers/hp/hpio/HPEventHandler.app)
Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    LogMeInSafari64: Version: 1.0.660 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    LogMeIn: Version: 1.0.660 [Click for support]
    Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
    LogMeInSafari32: Version: 1.0.660 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]
    AdobePDFViewer: Version: 10.0.1 [Click for support]
    SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         7%    ocspd
         4%    WindowServer
         1%    kextd
         0%    ps
         0%    securityd
Top Processes by Memory: ℹ️
    137 MB    Microsoft Word
    120 MB    Safari
    86 MB    ocspd
    82 MB    CalendarAgent
    77 MB    WindowServer
Virtual Memory Information: ℹ️
    310 MB    Free RAM
    1.89 GB    Active RAM
    1.55 GB    Inactive RAM
    544 MB    Wired RAM
    1.13 GB    Page-ins
    8 KB    Page-outs
Diagnostics Information: ℹ️
    Apr 5, 2015, 09:32:47 AM    Self test - passed
    Apr 5, 2015, 09:30:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-05-093005_[redacted].crash
    Apr 4, 2015, 01:12:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-131241_[redacted].crash
    Apr 4, 2015, 08:13:57 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/AdobeResourceSynchronizer_2015 -04-04-081357_[redacted].crash

Reinstalling OS X Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstalling OS X Without Erasing the Drive
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility and press the Continue button. After Disk Utility loads select the Macintosh HD entry from the the left side list. Click on the First Aid tab, then click on the Repair Disk button. If Disk Utility reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit Disk Utility and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Alternatively, see:
Reinstall OS X Without Erasing the Drive
Choose the version you have installed now:
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
     Note: You will need an active Internet connection. I suggest using Ethernet
                 if possible because it is three times faster than wireless.

When I go to purchase an item from iTunes the wrong security questions show up so I cannot correctly answer them. What can I do to fix this?

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