When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and th

When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and they no longer play in the monitor window. I hear the sound track, but do not see any video. Have I changed some setting that controls video playback in the monitor window?

Randy Ruttger
Thanks for the follow up.
Missing in this equation were the version of Premiere Elements that you were using and the computer operating system on which it was running. But...
The deed is done. But.....Until now and after you went ahead and moved to version 12, we now learn what version of Premiere Elements you were using. We still do not know the computer operating system involved.
You just said Premiere Elements 10. Premiere Elements 10 is hit by a serious known display issue if the computer uses a NVIDIA GeForce video card/graphics card. In this issue, the only remedy is to roll back the driver version to about May 2013. The description of the problem and how to do the roll back are described in one of the Announcements at the top of this forum. What video card/graphics card does your computer use?
On another front, Adobe will be releasing a new version of Premiere Elements any day now. No one but Adobe knows the feature set for the new version. That type of information is announced at the moment of release of the new version.
So the remedy to the problem that you presented in this thread could have been...
1. Rolling back the NVIDIA GeForce driver version to about May 2013 if possible (Windows 8 or 8.1 64 bit, may not be possible)
2. Move to another version of Premiere Elements (which you did)
I offer the above for consideration so that you can review your decisions. We are pleased to learn that Premiere Elements 12/12.1 works for you.
Please do not hesitate to ask questions and ask for clarifications, but remember that the answers are in the details.
Best wishes,
ATR

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EtreCheck version: 2.1.8 (121)
Report generated 21 March 2015 9:41:28 PM AEDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
    MacBook Pro - model: MacBookPro6,2
    1 2.4 GHz Intel Core i5 CPU: 2-core
    4 GB RAM
        BANK 0/DIMM0
            2 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 814
Video Information: ℹ️
    NVIDIA GeForce GT 330M - VRAM: 256 MB
        Color LCD 1440 x 900
        spdisplays_display_connector
    Intel HD Graphics - VRAM: 288 MB
        spdisplays_display_connector
System Software: ℹ️
    Mac OS X 10.6.8 (10K549) - Time since boot: one day 2:7:40
Disk Information: ℹ️
    TOSHIBA MK3255GSXF disk0 : (298.09 GB)
        - (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 319.73 GB (150.44 GB free)
    MATSHITADVD-R   UJ-898
USB Information: ℹ️
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
Configuration files: ℹ️
    /etc/hosts - Count: 31
Kernel Extensions: ℹ️
        /Library/Application Support/MacKeeper/AntiVirus.app
    [not loaded]    com.zeobit.kext.AVKauth (2.3.3 - SDK 10.8) [Click for support]
    [not loaded]    com.zeobit.kext.Firewall (2.3.3 - SDK 10.8) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
    [not loaded]    com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]
        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
    [not loaded]    com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) [Click for support]
    [not loaded]    com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) [Click for support]
Problem System Launch Daemons: ℹ️
    [running]    com.wibu.CodeMeter.Server.plist [Click for support]
    [not loaded]    org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.hp.devicemonitor.plist [Click for support]
    [loaded]    com.hp.messagecenter.launcher.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.skype.skypeinstaller.plist [Click for support]
    [running]    com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [running]    com.akamai.single-user-client.plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
    [running]    com.leapfrog.connect.monitor.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
    [failed]    com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]
User Login Items: ℹ️
    LOGINserver    Application (/Library/Printers/Brother/Utilities/Server/LOGINserver.app)
    InstUtilLaunch    Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)
Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
    OVSHelper: Version: 1.1 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.2.9 [Click for support]
    net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
    Silverlight: Version: 4.0.60129.0 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    DivXBrowserPlugin: Version: 2.1 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
    googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
    QuickTime Plugin: Version: 7.6.6
    AdobePDFViewer: Version: 10.0.3 [Click for support]
    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
    JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
Safari Extensions: ℹ️
    Searchme [Adware! - Remove]
    DivX Plus Web Player HTML5 <video>
Audio Plug-ins: ℹ️
    iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
    Akamai NetSession Preferences [Click for support]
    CodeMeter [Click for support]
    DivX [Click for support]
    Flash Player [Click for support]
    Growl [Click for support]
Time Machine: ℹ️
    Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
        14%    firefox
         5%    WindowServer
         0%    ps
         0%    fontd
         0%    DirectoryService
Top Processes by Memory: ℹ️
    528 MB    firefox
    176 MB    Finder
    159 MB    AntiVirus
    112 MB    WindowServer
    82 MB    mds
Virtual Memory Information: ℹ️
    1.07 GB    Free RAM
    1.29 GB    Active RAM
    1.01 GB    Inactive RAM
    784 MB    Wired RAM
    962 MB    Page-ins
    3 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 20, 2015, 07:32:46 PM    Self test - passed

Hardware Information: ℹ️
    MacBook Pro (15-inch, Mid 2010) (Technical Specifications)
    MacBook Pro - model: MacBookPro6,2
    1 2.4 GHz Intel Core i5 CPU: 2-core
    4 GB RAM
        BANK 0/DIMM0
            2 GB DDR3 1067 MHz ok
        BANK 1/DIMM0
            2 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 814
***Hardware looks fine
***Increasing the RAM can always help with slowness issues
Video Information: ℹ️
    NVIDIA GeForce GT 330M - VRAM: 256 MB
        Color LCD 1440 x 900
        spdisplays_display_connector
    Intel HD Graphics - VRAM: 288 MB
        spdisplays_display_connector
***Looks fine
System Software: ℹ️
    Mac OS X 10.6.8 (10K549) - Time since boot: one day 2:7:40
***You are running an Operating system over 4 years old but it shouldn't effect the speed of your computer
Disk Information: ℹ️
    TOSHIBA MK3255GSXF disk0 : (298.09 GB)
        - (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 319.73 GB (150.44 GB free)
    MATSHITADVD-R   UJ-898
***Looks fine
USB Information: ℹ️
    Apple Inc. BRCM2070 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
Configuration files: ℹ️
    /etc/hosts - Count: 31
***Looks fine
Kernel Extensions: ℹ️
        /Library/Application Support/MacKeeper/AntiVirus.app
    [not loaded]    com.zeobit.kext.AVKauth (2.3.3 - SDK 10.8) [Click for support]
    [not loaded]    com.zeobit.kext.Firewall (2.3.3 - SDK 10.8) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.devguru.driver.SamsungComposite (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
    [not loaded]    com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Click for support]
        /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
    [not loaded]    com.devguru.driver.SamsungACMControl (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungACMData (1.2.63 - SDK 10.6) [Click for support]
    [not loaded]    com.devguru.driver.SamsungMTP (1.2.63 - SDK 10.5) [Click for support]
    [not loaded]    com.devguru.driver.SamsungSerial (1.2.63 - SDK 10.6) [Click for support]
***I'm honestly not super familiar with most kernal extensions but I do see you have MacKeeper running which can slow the computer down
****** This next section talks about Launch agents and Launch Daemons.
****Something to keep in mind is that when you first get the computer that all of these folders are empty and the files in them are all third party.
****If you want to see if the system runs better without them Shut the computer down and turn it on while holding the shift key
****This will put the computer into safemode which turns off third party files and extensions and does not let any launch agent/daemons files run.
Problem System Launch Daemons: ℹ️
    [running]    com.wibu.CodeMeter.Server.plist [Click for support]
    [not loaded]    org.samba.winbindd.plist [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [running]    com.hp.devicemonitor.plist [Click for support]
    [loaded]    com.hp.messagecenter.launcher.plist [Click for support]
***This is the root launch agent folder
***I'd remove all but the first three
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.skype.skypeinstaller.plist [Click for support]
    [running]    com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
***This is the root Launch Daemons folder
***I'd only keep com.adobe.fpsaud.plist and com.microsfot.office.licensing.helper.plist all the others will reinstall them selves if needed.
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
    [running]    com.akamai.single-user-client.plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
    [running]    com.leapfrog.connect.monitor.plist [Click for support]
    [running]    com.spotify.webhelper.plist [Click for support]
    [failed]    com.zeobit.MacKeeper.Helper.plist [Click for support] [Click for details]
***This is your users Launch Agent folder
***I'd remove everything here
User Login Items: ℹ️
    LOGINserver    Application (/Library/Printers/Brother/Utilities/Server/LOGINserver.app)
    InstUtilLaunch    Application (/Library/Printers/Brother/Utilities/InstallUtility.app/Contents/Resources/Inst UtilLaunch.app)
Internet Plug-ins: ℹ️
    o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
    OVSHelper: Version: 1.1 [Click for support]
    OfficeLiveBrowserPlugin: Version: 12.2.9 [Click for support]
    net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
    Silverlight: Version: 4.0.60129.0 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    DivXBrowserPlugin: Version: 2.1 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
    googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Click for support]
    QuickTime Plugin: Version: 7.6.6
    AdobePDFViewer: Version: 10.0.3 [Click for support]
    SharePointBrowserPlugin: Version: 14.0.0 [Click for support]
    JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
Safari Extensions: ℹ️
    Searchme [Adware! - Remove]
    DivX Plus Web Player HTML5 <video>
***The first extension in safari is adware and can be uninstalled
***The second one is a video web player and you could probably remove that as well but it wont effect your speed
Audio Plug-ins: ℹ️
    iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
    Akamai NetSession Preferences [Click for support]
    CodeMeter [Click for support]
    DivX [Click for support]
    Flash Player [Click for support]
    Growl [Click for support]
Time Machine: ℹ️
    Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
        14%    firefox
         5%    WindowServer
         0%    ps
         0%    fontd
         0%    DirectoryService
Top Processes by Memory: ℹ️
    528 MB    firefox
    176 MB    Finder
    159 MB    AntiVirus
    112 MB    WindowServer
    82 MB    mds
Virtual Memory Information: ℹ️
    1.07 GB    Free RAM
    1.29 GB    Active RAM
    1.01 GB    Inactive RAM
    784 MB    Wired RAM
    962 MB    Page-ins
    3 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 20, 2015, 07:32:46 PM    Self test - passed
***Everything else seems fine

When I have video clips on my timeline, they do not play in the monitor screen. I hear the sound track but can not see the image. To test if my new files are somehow the problem, I went back and used video files that I used successfully a year ago, and th

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