When I import my footage, the audio track disappears!

I have footage taken with my Canon vixia hfs11.  Footage looks great.  However, when I import the footage into Premeire Pro CS6, the audio track disappears.  I have used the Media Browser to import and import under file.  Nothing works.  The file is a MTS.  Please help!

As Karsten Schlüter, says MPEG Streamclip is a great way to make sure the video is as compatible as possible. You can also try downloading to multimedia helpers like DivX (in the case of some Xvid/Divx MP4 formats). I have a Flip mino video camera that requires DivX to be installed to play them back. And once I installed it the videos would be editable in iMovie '11. Something to try.

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    I'm trying to import some footage files in .avi format into Encore CS3 and am having several problems.
    In what follows when I say "crash" I mean Encore quits with a standard Windows error. When I say "hang" I mean Encore does not quit but rather becomes an unresponsive process that must be killed manually using Windows Task Manager.
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