When I make call I cannot hear the sound from the built in speaker. I need to switch on the loudspeaker or I have to plug in the headphone. What is the solution?

When I make call I cannot hear the sound from the built in speaker. I need to switch on the loudspeaker or I have to plug in the headphone. Due to this I cannot even use Siri, Voice message recorder or even Tom Cat applications. What is the solution?

http://support.apple.com/kb/TS1630

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