When I open a link in gmail the website opens as a completely black page and when I click anywhere in the page the whole thing turns white and there is nothing showing. This does not happen when I open the same link in IE

When I click on a link in gmail it will open the website as a black page. When I click anywhere on the page it turns completely white with nothing there. This does not happen when I open the same link in IE
== URL of affected sites ==
http://all

Do you have that problem when running in the Firefox SafeMode? ''A troubleshooting mode.'' 
1.You can open the Firefox 4.0 SafeMode by holding the '''Shft''' key when you use the Firefox desktop or Start menu shortcut. 
2. Or use the Help menu item, click on '''Restart with Add-ons Disabled...''' while Firefox is running. 
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut to open it again.''
If not, see this: 
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

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When I compose an email in either gmail or yahoo, the cursor lags behind for about 2 seconds. This does not happen when I compose an email with Safari or Chrome. I am using a Mac with Firefox version 3.6.3. Any idea why this happens?

When I compose an email in either gmail or yahoo, the cursor lags behind for about 2 seconds. This does not happen when I compose an email with Safari or Chrome. I am using a Mac with Firefox version 3.6.3. Any idea why this happens?
== This happened ==
Every time Firefox opened

try
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

When I try and play music on my iPhone downloaded from iTunes it says 'this URL is not found on this server'. This does not happen when I play the same music through my iPad. Can anyone help?

When I try to play music downloaded from itunes on my iPhone 4S it says 'this URL is not found on the server'. This does not happen when I play the same music on my iPad. The music plays fine. The message also comes up when I try and login to iTunes on my iMac. Can anyone help?

I too am having the same issue as the OP.
Your USER AGENT information is Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.3.18 (KHTML, like Gecko) Version/8.0.3 Safari/600.3.18
Every webserver that receives a request from your browser is able to determine the HTTP USER AGENT information unless it has been removed by some software (e.g. firewall) before the request was trasmitted.

When I try to open the "markets" page on the Firefox hompage, it displays for 3 or 4 seconds and then drops off; I get a white screen; this does not happen with Explorer.

When I open "markets" from the homepage, it comes up but drops off after a few seconds and
I get a white page. This does not happen with Explorer. A similar but much more extensive
problem happened a month or so ago (I couldn't open attachments). I called Microsoft and the
fellow messed about with my computer for an hour or so, but ended up saying he couldn't help
me. However, when he went away, the problems went away.
== This happened ==
Every time Firefox opened
== two weeks ago?

~~red:'''''displays for 3 or 4 seconds and then drops off'''''~~
If you have RealPlayer Browser Record Plugin '''extension''', disable/remove the RealPlayer Browser Record Plugin extension in the RealPlayer Preferences (RP: Tools > Preferences > Download & Recording) . Restart Firefox and test.
See Noah_SUMO's illustrated answer in this thread if the above is not clear: https://support.mozilla.com/en-US/forum/1/557689?
The RealPlayer Browser Record Plugin '''extension''' adds some extra features like saving media files.
Be sure not to get confused with the RealPlayer '''plugin''' (Tools > Add-ons > Plugins) that plays media files.
https://support.mozilla.com/en-US/forum/1/557689?
http://support.mozilla.com/en-US/forum/1/459823
https://support.mozilla.com/en-US/forum/1/446905?
https://support.mozilla.com/tiki-view_forum_thread.php?forumId=1&comments_parentId=472596
http://support.mozilla.com/en-US/forum/1/461211
http://support.mozilla.com/en-US/forum/1/376867
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]].
~~red:'''''Other Issues'''''~~: to correct security/stability issues
'''Update Java''': your ver. 1.6.0.17; current ver. 1.6.0.20 (important security update 04-15-2010)
''(Windows users: Do the manual update; very easy.)''
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates Updating Java]'''
Do the update with Firefox closed.
'''Update Shockwave for Director''': your version 11.0; current version 11.5
NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
SAVE the installer to your hard drive (Desktop is a good place so you can find it). When the download is complete, exit Firefox (File > Exit), locate and double-click in the installer you just downloaded, let the install complete.
IMPORTANT: I have found it wise to always restart your system after doing anything with Adobe products.
See: '''[http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox#_Installing_Shockwave Installing Shockwave]'''

I have Sun Life Financial bookmarked and when I click onto it, as it is trying to get on the site, the https tool bar goes wonky. Then the pinwheel comes on and I have to force quit. This does not happen on our other apple computer only on my new one

I have not used this app before so please excuse me if I am duplicating my question. I am trying to get onto one of my books marks but when I click on it, it starts going all wonky in the https bar. Then the pinwheel comes on. When I force quit and then go back into Safari it comes up on that company website but a different section that is asking me to check the date on my computer and some other things that could be a problem. This does not happen on our other mac only my new lap top. This problems only started this weekend. Any ideas?

Thanks for the response.
I attempted to remove cookies, but I can not identify any of the cookies on the list with the PrimeVest web site. No PrimeVest, no PVs, nothing that looks like it came from them.
I have also reported the problem to PrimeVest and their tech did answer. He suggested erasing the browsing history (temporary internet files), which I did with no effect. He also had me check for the correct starting page address, which was OK. He stated that they are aware of a problem and it is on their list. No indication of how far down that list though. His only cure was to use IE for now, which I was already doing. Perhaps he can tell me which cookies to remove.

When I copy and paste text in facebook, the text looks fine until I hit 'share' or 'comment' to submit it. Firefox then adds indiscriminate line-feeds within the text and it looks nothing like the original text. This does not happen in Safari. (Mac OSX 10

When I copy and paste text in facebook, the text looks fine until I hit 'share' or 'comment' to submit it. Firefox then adds indiscriminate line-feeds within the text and it looks nothing like the original text. It makes it very difficult to read and awful to look at.
This does not happen in Safari.
(Mac OSX 10.6.4 with Firefox 3.6.6).
== URL of affected sites ==
http://

Same problem, 3.6.8 and previous recent versions. I never thought to try another browser but I just pasted into IE and it worked fine. I copied from Firefox to IE and it worked as well. It's just when you paste into Firefox that you get the weird line breaks.

On my previous macbook when using an input device, i.e. external memory or CD etc. an icon would appear on the desktop,have recently bout an imac and this does not happen, wondering if there is a way to put input devices to appear on the desktop?

on my previous macbook when using an input device, i.e. external memory or CD etc. an icon would appear on the desktop,have recently bout an imac and this does not happen, wondering if there is a way to put input devices to appear on the desktop?

Hello, check Finder Preferences>General, & then the Sidebar tab also.

When using panasonic remote2 app, videos shot on iPad appear upside down on the television. This does not happen with videos from other sources. Any suggestions?

When using panasonic remote2 app, videos shot on iPad appear upside down on the television. This does not happen with videos from other sources. Any suggestions?

Hi Steve
worldweary wrote:
Thanks again. I tried channel 13 and it seemed to work better, with less dropouts (albeit not perfect) but sadly my slightly ageing laptop wouldn't recognise the network at all with the Hub set to that channel, so I had to switch it back to 11!
Will try the factory reset at some point to see if that improves things.
I have the same issue with my iPad when streaming videos...like the issue posted on ‎25-04-2014 18h36 by Steve.
Steve - Can you kinldy clarify how you resolved the problem finally.
I was infact planning to change the iPad or sell it off due to this recurring problem.
Thanks and regards
Siva

HT4913 My IPhone 5 will not recognize that I have an Itunes Match account. When I try to turn the Itunes Match button on in settings I get a mesage saying I am not subscribed to ITunes Match. This does not happen with my Ipad. Any Ideas what to do?

My IPhone 5 will not recognize that I have an Itunes Match account. When I try to turn the Itunes Match button on in settings I get a mesage saying I am not subscribed to ITunes Match. This does not happen with my Ipad. Any Ideas what to do?

SharmFarm wrote:
Good ev Ning Mario49 firstly I would like to say a great thank you for your attention to trying to help me,,,,, i have looked at the links and will try everything stated first thing…
Hi Mario,,,,
I tried everything in your reply,,, thank you again,, I had done that once before and all was working great,,
I have just now tried the Reinstall via iTunes, about 20 into the download, the iTunes logo on the phone disappeared, and the Apple Logo appeared again,,, I waited until the iTunes stated that the download had finished, and the install was in progress,,,
Nothing happened, still the Apple Logo was visual on the screen, iTunes never recognised the phone which it was on my iTunes account previously,,,
Still just a bunch of lines, maybe 5 or 6 so small writing,, I personally can not read what it is telling me, someone said it reads, incorrect shutdown,,,????????
Please advise,???
I am now at a loss,,, I really became excited when I saw the iTunes icon after putting the phone into restore,,,???
Thank you again
D

Using Firefox (and having ZoneAlarm), when logging into my work email (Lotus Notes) through a secure Citrix program, a quesitonmark types as and accented "E". This does not happen when using IE (which I prefer not to use). I have turned off the anti-key

Using Firefox (and having ZoneAlarm), when logging into my work email (Lotus Notes) through a secure Citrix program, a question mark types as and accented "E". This does not happen when using IE (which I prefer not to use). I have turned off the anti-keylogger in ZA (an old, and no longer successful fix). Can anyone help? I need my question marks at work.
Thanks!
PS. my keyboard language is not set to French.
== This happened ==
Every time Firefox opened
== I tried to type a "?" in a work email using remote access.

Perform the suggestions mentioned in the following articles:
* [https://support.mozilla.com/en-US/kb/Template:clearCookiesCache/ Clear Cookies & Cache]
* [[Troubleshooting extensions and themes]]
Check and tell if its working.
May not be related to your problem but some of your Firefox Plugins are out-dated
* Update All your Firefox Plugins -> https://www.mozilla.org/en-US/plugincheck/
* '''When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)'''

When I use Firefox to access the internet an arcade game noise is played through my speakers after a few seconds. This does not happen with IE

I noticed today that when I started up Firefox after a few seconds an annoying arcade game sound (like Pacman) came through the speakers on my pc. I switched to IE and this does not happen. I wonder if there's a virus present? I scanned my pc with COMODO anti-virus and nothing was picked up.
== This happened ==
Every time Firefox opened
== 21May2010

The problem appears to be caused by having the Cool Iris add-on attached to Firefox. I have removed Cool Iris and the problem has gone! I also note that there is now a 'fix' to the Cool iris add-on available for this specific problem
Paul

When I respond to an email (through hotmail), the initial email does not appear in my response. This does not happen with internet explorer where I can see the email I am answering. I would like this to happen with Firefox. It used to.

I use Firefox for my emails (hotmail). When I respond to an email, it does not appear under my response as it used to. This does not happen with internet explorer.
== This happened ==
Not sure how often
== about a month ago

Hello Jack.
See this support article:
http://support.mozilla.com/en-US/kb/Websites+look+wrong
I hope it helps.

When on facebook or sites with pictures, the pctures almost look like a negative except that it's green. this does NOT happen in IE

while on facebook pictures look like negatives but green. almost as if they were ifrared but bright green. eyes, hair, items most of the picture is this bright green. this does not happen if i go to facebook using Internet Explorer. i have deleted firefox and reinstalled over and over but it keeps reoccurring. very frustrating!!

That's strange, I haven't heard of that one! A standard diagnostic step is to try Firefox's Safe Mode to see whether it is caused by a custom setting or add-on.
First, I recommend backing up your Firefox settings in case something goes wrong. See [https://support.mozilla.com/en-US/kb/Backing+up+your+information Backing up your information]. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, restart Firefox in [http://support.mozilla.com/kb/Safe+Mode Safe Mode] using
Help > Restart with Add-ons Disabled
In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."
If the photos look right, the problem most likely is an add-on or custom setting. Do you have any add-ons that modify or block images, ads, or Flash?

Why do text messages from my iPad appear to some people as if they came from my email address instead of my phone number? This does not happen when I send text messages from my iPhone.

Why do text messages from my iPad appear to some people as if they came from my email address instead of my phone number? This does not happen when I send text messages from my iPhone.

You need to link your iPhone number to Messages - and Facetime if you use it. For Messages go to Settings>Messages>Send and Receive at>You can be reached by iMessage at. If your phone number is showing there, select it as your Contact address. If it doesn't appear in there, take a look at the end of this article for help.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage - Apple Support

Dante font used in manuscript - when I try to save as a pdf document in Microsoft Word whole pages change their look, with wide gaps forming between certain paragraphs or sections. This does not happen with other fonts.

Dante font used in manuscript … when I try to save as a pdf document in Microsoft Word whole pages change their look, with wide gaps forming between certain paragraphs or sections. This does not happen with other fonts.

OK, we've got it!
What is happening is that when you use Microsoft's save as PDF in Word, the font isn't embedded even though the font is tagged to allow embedding. Furthermore, Microsoft doesn't properly put the font name into the PDF file such that Acrobat or Reader can readily find the font installed on your system such that the text can be properly displayed and/or printed. Acrobat and Reader attempt to display and/or print the text using a “substitution font” and of course, as they say, YMMV (“your mileage may vary”)!
I personally submitted the report of this problem (both the embedding and the font name problem) to Microsoft. They acknowledge the bug, tried a fix and provided me a build with it, but it wasn't right. Maybe they will ultimately fix it, maybe they won't. We don't know yet. We do know that if it is fixed, it will be fixed only for Office 2013 (problem occurs with all Office applications since they use the same PDF generation code) and thus such a fix won't help you.
Adobe Acrobat Standard and Acrobat Pro both provide an Adobe PDFMaker plug-in to Office applications (including full support for Office 2010) that adds an Acrobat Toolbar as well as a Save as Adobe PDF menu item. The resultant PDF file fully supports embedding of OpenType CFF, TrueType, and Type 1 fonts and in many other ways produces much superior PDF with a full range of PDF generation options not available with the Microsoft PDF. (Note that beginning with Office 2013, Microsoft does not support Type 1 fonts in Office documents at all, even for existing documents!) The Acrobat Office functions are widely used and respected in the end user community and whatever “issues” there are (all software has “issues” of some type - it is a matter of how many and how severe), you should be in much better shape for PDF production that with what you currently are using.
Good luck and let us know if this resolves your problems. (Note that you can download and install a free fully-functional 30 trial of Acrobat Pro to assure that it meets your needs! You can then buy a license and activate what you already have installed.)
- Dov

When I open a link in gmail the website opens as a completely black page and when I click anywhere in the page the whole thing turns white and there is nothing showing. This does not happen when I open the same link in IE

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