When I open an email with images, Outlook Express keeps defaulting to Internet Explorer rather than FireFox to get the image, since I have IE disabled this means that I see no image. I have FF set as my default browser. Please can you help?

I first noticed the problem 3 months ago when a virus set a proxy on Internet Explorer. Removal of the proxy brought the image back, but this showed that Outlook Express uses IE to get images even when FF is set as default browser

I might be able to experiment with this a little.
Are you running a recent version of Outlook Web App (i.e., Exchange 2010)?
When you save files using IE, what format are they in (e.g., EML, RTF, HTML)?

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    28/01/15 21:57:12,043 com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
    28/01/15 21:57:12,043 secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d251b0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    28/01/15 21:57:12,044 secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d25ec0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    28/01/15 21:57:12,046 App Store[1494]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.appstore/ modes[1]=0700: Permission denied
    28/01/15 21:57:12,051 secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c407a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    28/01/15 21:57:12,051 secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c41440 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    28/01/15 21:57:12,053 CalendarAgent[1495]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.CalendarAgent/ modes[1]=0700: Permission denied
    28/01/15 21:57:12,056 com.apple.xpc.launchd[1]: (com.apple.ReportCrash[1497]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
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    28/01/15 21:57:12,485 ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/App%20Store_2015-01-27-212748_M acBook-Pro-de-HV.crash
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    28/01/15 21:57:12,507 AddressBookSourceSync[1498]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: lockFilePath != nil'
    *** First throw call stack:
      0   CoreFoundation                      0x00007fff8951a66c __exceptionPreprocess + 172
      1   libobjc.A.dylib                     0x00007fff8a6fb76e objc_exception_throw + 43
      2   CoreFoundation                      0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
      3   Foundation                          0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
      4   AddressBook                         0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
      5   AddressBook                         0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
      6   AddressBook                         0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
      7   AddressBook                         0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
      8   AddressBook                         0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
      9   AddressBook                         0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
      10  AddressBook                         0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
      11  AddressBook                         0x00007fff8b99d3a1 +[ABAddressBook addressBookWithDatabaseDirectory:options:] + 54
      12  AddressBook                         0x00007fff8ba87370 -[PHXSource addressBook] + 146
      13  CardDAVPlugin                       0x00000001096cbfd0 -[PHXCardDAVSource addressBook] + 47
      14  AddressBookSourceSync               0x00000001075ca28e AddressBookSourceSync + 8846
      15  AddressBook                         0x00007fff8b9a4d2e __55-[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:]_block_invoke + 16
      16  CoreFoundation                      0x00007fff8943b385 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
      17  CoreFoundation                      0x00007fff8943aa89 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
      18  AddressBook                         0x00007fff8b9a4d04 -[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:] + 168
      19  AddressBook                         0x00007fff8b9a4c46 -[NSArray(ABArrayAdditions) _abMap:] + 91
      20  AddressBookSourceSync               0x00000001075ca05e AddressBookSourceSync + 8286
      21  AddressBookSourceSync               0x00000001075ca4fb AddressBookSourceSync + 9467
      22  libdyld.dylib                       0x00007fff933045c9 start + 1
      23  ???                                 0x0000000000000001 0x0 + 1
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    28/01/15 21:57:12,746 ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215343 _MacBook-Pro-de-HV.crash
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      0   CoreFoundation                      0x00007fff8951a66c __exceptionPreprocess + 172
      1   libobjc.A.dylib                     0x00007fff8a6fb76e objc_exception_throw + 43
      2   CoreFoundation                      0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
      3   Foundation                          0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
      4   AddressBook                         0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
      5   AddressBook                         0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
      6   AddressBook                         0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
      7   AddressBook                         0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
      8   AddressBook                         0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
      9   AddressBook                         0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
      10  AddressBook                         0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
      11  AddressBook                         0x00007fff8b99d3a1 +[ABAddressBook addressBookWithDatabaseDirectory:options:] + 54
      12  AddressBook                         0x00007fff8ba87370 -[PHXSource addressBook] + 146
      13  CardDAVPlugin                       0x00000001096cbfd0 -[PHXCardDAVSource addressBook] + 47
      14  AddressBookSourceSync               0x00000001075ca28e AddressBookSourceSync + 8846
      15  AddressBook                         0x00007fff8b9a4d2e __55-[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:]_block_invoke + 16
      16  CoreFoundation                      0x00007fff8943b385 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
      17  CoreFoundation                      0x00007fff8943aa89 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
      18  AddressBook                         0x00007fff8b9a4d04 -[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:] + 168
      19  AddressBook                         0x00007fff8b9a4c46 -[NSArray(ABArrayAdditions) _abMap:] + 91
      20  AddressBookSourceSync               0x00000001075ca05e AddressBookSourceSync + 8286
      21  AddressBookSourceSync               0x00000001075ca4fb AddressBookSourceSync + 9467
      22  libdyld.dylib                       0x00007fff933045c9 start + 1
      23  ???                                 0x0000000000000001 0x0 + 1
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    *** First throw call stack:
      0   CoreFoundation                      0x00007fff8951a66c __exceptionPreprocess + 172
      1   libobjc.A.dylib                     0x00007fff8a6fb76e objc_exception_throw + 43
      2   CoreFoundation                      0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
      3   Foundation                          0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
      4   AddressBook                         0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
      5   AddressBook                         0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
      6   AddressBook                         0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
      7   AddressBook                         0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
      8   AddressBook                         0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
      9   AddressBook                         0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
      10  AddressBook                         0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
      11  AddressBook                         0x00007fff8b99d3a1 +[ABAddressBook addressBookWithDatabaseDirectory:options:] + 54
      12  AddressBook                         0x00007fff8ba87370 -[PHXSource addressBook] + 146
      13  CardDAVPlugin                       0x00000001096cbfd0 -[PHXCardDAVSource addressBook] + 47
      14  AddressBookSourceSync               0x00000001075ca28e AddressBookSourceSync + 8846
      15  AddressBook                         0x00007fff8b9a4d2e __55-[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:]_block_invoke + 16
      16  CoreFoundation                      0x00007fff8943b385 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
      17  CoreFoundation                      0x00007fff8943aa89 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
      18  AddressBook                         0x00007fff8b9a4d04 -[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:] + 168
      19  AddressBook                         0x00007fff8b9a4c46 -[NSArray(ABArrayAdditions) _abMap:] + 91
      20  AddressBookSourceSync               0x00000001075ca05e AddressBookSourceSync + 8286
      21  AddressBookSourceSync               0x00000001075ca4fb AddressBookSourceSync + 9467
      22  libdyld.dylib                       0x00007fff933045c9 start + 1
      23  ???                                 0x0000000000000001 0x0 + 1
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    28/01/15 21:57:12,619 Problem Reporter[1499]: Failed to connect (_imageWell) outlet from (ProblemReportWindowController) to (NSImageView): missing setter or instance variable
    28/01/15 21:57:12,682 com.apple.xpc.launchd[1]: (com.apple.CalendarAgent[1495]) Service exited due to signal: Illegal instruction: 4
    28/01/15 21:57:12,682 com.apple.xpc.launchd[1]: (com.apple.CalendarAgent) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
    28/01/15 21:57:12,713 ReportCrash[1497]: Saved crash report for CalendarAgent[1495] version 8.0 (316) to /Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215712_MacBoo k-Pro-de-HV.crash
    28/01/15 21:57:12,746 ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215343 _MacBook-Pro-de-HV.crash
    Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.
    Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d251b0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718d25ec0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:12 MBP-de-HV App Store[1494]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.appstore/ modes[1]=0700: Permission denied
    Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c407a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c41440 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:12 MBP-de-HV CalendarAgent[1495]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.CalendarAgent/ modes[1]=0700: Permission denied
    Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.ReportCrash[1497]): Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash
    Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.appstore.18776[1494]): Service exited due to signal: Illegal instruction: 4
    Jan 28 21:57:12 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for App Store[1494] version 2.0 (376.6.2) to /Users/HV/Library/Logs/DiagnosticReports/App Store_2015-01-28-215712_MacBook-Pro-de-HV.crash
    Jan 28 21:57:12 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/App%20Store_2015-01-27-212748_M acBook-Pro-de-HV.crash
    Jan 28 21:57:12 MBP-de-HV.lan AddressBookSourceSync[1498]: Could not get real path for Address Book lock folder: open() for F_GETPATH failed.
    Jan 28 21:57:12 MBP-de-HV.lan AddressBookSourceSync[1498]: *** Assertion failure in -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:], /SourceCache/AddressBook/AddressBook-1563/Framework/AddressBookUI/ABProcessShar edLock.m:57
    Jan 28 21:57:12 MBP-de-HV.lan AddressBookSourceSync[1498]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: lockFilePath != nil'
      *** First throw call stack:
      0   CoreFoundation                      0x00007fff8951a66c __exceptionPreprocess + 172
      1   libobjc.A.dylib                     0x00007fff8a6fb76e objc_exception_throw + 43
      2   CoreFoundation                      0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
      3   Foundation                          0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
      4   AddressBook                         0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
      5   AddressBook                         0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
      6   AddressBook                         0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
      7   AddressBook                         0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
      8   AddressBook                         0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
      9   AddressBook                         0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
      10  AddressBook                         0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
      11  AddressBook                         0x00007fff8b99d3a1 +[ABAddressBook addressBookWithDatabaseDirectory:options:] + 54
      12  AddressBook                         0x00007fff8ba87370 -[PHXSource addressBook] + 146
      13  CardDAVPlugin                       0x00000001096cbfd0 -[PHXCardDAVSource addressBook] + 47
      14  AddressBookSourceSync               0x00000001075ca28e AddressBookSourceSync + 8846
      15  AddressBook                         0x00007fff8b9a4d2e __55-[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:]_block_invoke + 16
      16  CoreFoundation                      0x00007fff8943b385 __53-[__NSArrayM enumerateObjectsWithOptions:usingBlock:]_block_invoke + 133
      17  CoreFoundation                      0x00007fff8943aa89 -[__NSArrayM enumerateObjectsWithOptions:usingBlock:] + 313
      18  AddressBook                         0x00007fff8b9a4d04 -[NSArray(ABArrayAdditions) abArrayWithResultsOfBlock:] + 168
      19  AddressBook                         0x00007fff8b9a4c46 -[NSArray(ABArrayAdditions) _abMap:] + 91
      20  AddressBookSourceSync               0x00000001075ca05e AddressBookSourceSync + 8286
      21  AddressBookSourceSync               0x00000001075ca4fb AddressBookSourceSync + 9467
      22  libdyld.dylib                       0x00007fff933045c9 start + 1
      23  ???                                 0x0000000000000001 0x0 + 1
    Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718f369d0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:12 MBP-de-HV.lan secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718f375a0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:12 MBP-de-HV LaterAgent[1500]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.lateragent/ modes[1]=0700: Permission denied
    Jan 28 21:57:12 MBP-de-HV.lan Problem Reporter[1499]: Failed to connect (_imageWell) outlet from (ProblemReportWindowController) to (NSImageView): missing setter or instance variable
    Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.CalendarAgent[1495]): Service exited due to signal: Illegal instruction: 4
    Jan 28 21:57:12 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.CalendarAgent): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
    Jan 28 21:57:12 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for CalendarAgent[1495] version 8.0 (316) to /Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215712_MacBoo k-Pro-de-HV.crash
    Jan 28 21:57:12 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/CalendarAgent_2015-01-28-215343 _MacBook-Pro-de-HV.crash
    Jan 28 21:57:13 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.lateragent[1500]): Service exited due to signal: Illegal instruction: 4
    Jan 28 21:57:13 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.lateragent): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
    Jan 28 21:57:13 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for LaterAgent[1500] version ??? to /Users/HV/Library/Logs/DiagnosticReports/LaterAgent_2015-01-28-215713_MacBook-P ro-de-HV.crash
    Jan 28 21:57:13 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/LaterAgent_2015-01-28-215345_Ma cBook-Pro-de-HV.crash
    Jan 28 21:57:13 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.AddressBook.SourceSync[1498]): Service exited due to signal: Abort trap: 6
    Jan 28 21:57:13 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.AddressBook.SourceSync): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
    Jan 28 21:57:13 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for AddressBookSourceSync[1498] version 9.0 (1563) to /Users/HV/Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-01-28-21571 3_MacBook-Pro-de-HV.crash
    Jan 28 21:57:13 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/AddressBookSourceSync_2015-01-2 8-215344_MacBook-Pro-de-HV.crash
    Jan 28 21:57:14 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.imfoundation.IMRemoteURLConnectionAgent): The _DirtyJetsamMemoryLimit key is not available on this platform.
    Jan 28 21:57:14 MBP-de-HV.lan secinitd[257]: unable to get AddressBook lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c34510 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.AddressBookLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:14 MBP-de-HV.lan secinitd[257]: unable to get Calendars lock folder path: Error Domain=NSPOSIXErrorDomain Code=13 "open() for F_GETPATH failed." UserInfo=0x7fd718c350c0 {NSFilePath=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/.CalendarLocks, NSLocalizedDescription=open() for F_GETPATH failed.}
    Jan 28 21:57:14 MBP-de-HV soagent[1507]: libcoreservices: _dirhelper: 523: mkdir: path=/var/folders/c8/njtxl9js6ns7351s5m_n6sn80000gn/T/com.apple.soagent/ modes[1]=0700: Permission denied
    Jan 28 21:57:14 --- last message repeated 1 time ---
    Jan 28 21:57:14 MBP-de-HV.lan soagent[1507]: Could not get real path for Address Book lock folder: open() for F_GETPATH failed.
    Jan 28 21:57:14 MBP-de-HV.lan soagent[1507]: *** Assertion failure in -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:], /SourceCache/AddressBook/AddressBook-1563/Framework/AddressBookUI/ABProcessShar edLock.m:57
    Jan 28 21:57:14 MBP-de-HV.lan soagent[1507]: *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: lockFilePath != nil'
      *** First throw call stack:
      0   CoreFoundation                      0x00007fff8951a66c __exceptionPreprocess + 172
      1   libobjc.A.dylib                     0x00007fff8a6fb76e objc_exception_throw + 43
      2   CoreFoundation                      0x00007fff8951a44a +[NSException raise:format:arguments:] + 106
      3   Foundation                          0x00007fff8decc3a9 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 195
      4   AddressBook                         0x00007fff8b9a1c0d -[ABProcessSharedLock initWithLockFilePath:localLock:fileServices:] + 144
      5   AddressBook                         0x00007fff8ba97f79 +[ABProcessSharedLock recursiveSharedLockWithLockFilePath:] + 97
      6   AddressBook                         0x00007fff8b9a15a2 +[ABAddressBook initializeFileLock] + 84
      7   AddressBook                         0x00007fff8b99e443 -[ABAddressBook nts_InitDefaultContactManager] + 153
      8   AddressBook                         0x00007fff8b99e35b +[ABAddressBook nts_SharedAddressBook] + 72
      9   AddressBook                         0x00007fff8b99e273 +[ABAddressBook nts_CreateSharedAddressBook] + 48
      10  AddressBook                         0x00007fff8b99e0df +[ABAddressBook sharedAddressBook] + 67
      11  IMCore                              0x00007fff9509b80b IMTranscriptChatItemEqual + 176400
      12  libdispatch.dylib                   0x00007fff93103c13 _dispatch_client_callout + 8
      13  libdispatch.dylib                   0x00007fff93103b26 dispatch_once_f + 117
      14  IMCore                              0x00007fff950524eb OBJC_METACLASS_$_IMSPIMessage + 455538043
      15  IMCore                              0x00007fff95087650 IMTranscriptChatItemEqual + 94037
      16  libdispatch.dylib                   0x00007fff93103c13 _dispatch_client_callout + 8
      17  libdispatch.dylib                   0x00007fff93103b26 dispatch_once_f + 117
      18  IMCore                              0x00007fff95086964 IMTranscriptChatItemEqual + 90729
      19  IMCore                              0x00007fff9508827b IMTranscriptChatItemEqual + 97152
      20  IMCore                              0x00007fff95052f76 OBJC_METACLASS_$_IMSPIMessage + 455540742
      21  IMCore                              0x00007fff9508a88f IMTranscriptChatItemEqual + 106900
      22  CoreFoundation                      0x00007fff894648a6 ___forwarding___ + 518
      23  CoreFoundation                      0x00007fff89464618 _CF_forwarding_prep_0 + 120
      24  IMCore                              0x00007fff95088146 IMTranscriptChatItemEqual + 96843
      25  IMCore                              0x00007fff9508843e IMTranscriptChatItemEqual + 97603
      26  IMCore                              0x00007fff950885fc IMTranscriptChatItemEqual + 98049
      27  IMCore                              0x00007fff9508887d IMTranscriptChatItemEqual + 98690
      28  MessagesHelperKit                   0x0000000101661dae MessagesHelperKit + 7598
      29  libdispatch.dylib                   0x00007fff93103c13 _dispatch_client_callout + 8
      30  libdispatch.dylib                   0x00007fff93103b26 dispatch_once_f + 117
      31  libobjc.A.dylib                     0x00007fff8a6f41b5 _class_initialize + 649
      32  libobjc.A.dylib                     0x00007fff8a6f3f7f _class_initialize + 83
      33  libobjc.A.dylib                     0x00007fff8a704777 lookUpImpOrForward + 322
      34  libobjc.A.dylib                     0x00007fff8a6ee1ac objc_msgSend + 236
      35  Foundation                          0x00007fff8de18669 -[NSBundle loadAndReturnError:] + 693
      36  MessagesHelperKit                   0x0000000101664045 MessagesHelperKit + 16453
      37  libdispatch.dylib                   0x00007fff93108323 _dispatch_call_block_and_release + 12
      38  libdispatch.dylib                   0x00007fff93103c13 _dispatch_client_callout + 8
      39  libdispatch.dylib                   0x00007fff9310fcbf _dispatch_main_queue_callback_4CF + 861
      40  CoreFoundation                      0x00007fff8946dc79 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
      41  CoreFoundation                      0x00007fff8942a30f __CFRunLoopRun + 2159
      42  CoreFoundation                      0x00007fff89429858 CFRunLoopRunSpecific + 296
      43  Foundation                          0x00007fff8de43849 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
      44  Foundation                          0x00007fff8df3f24f -[NSRunLoop(NSRunLoop) run] + 74
      45  soagent                             0x0000000101656be5 soagent + 3045
      46  libdyld.dylib                       0x00007fff933045c9 start + 1
    Jan 28 21:57:14 MBP-de-HV com.apple.xpc.launchd[1] (com.amazon.music[1506]): Service exited with abnormal code: 1
    Jan 28 21:57:14 MBP-de-HV com.apple.xpc.launchd[1] (com.amazon.music): Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
    Jan 28 21:57:14 MBP-de-HV.lan com.apple.dock.extra[288]: SOHelperCenter main connection interrupted
    Jan 28 21:57:14 MBP-de-HV com.apple.xpc.launchd[1] (com.apple.soagent[1507]): Service exited due to signal: Abort trap: 6
    Jan 28 21:57:14 MBP-de-HV.lan ReportCrash[1497]: Saved crash report for soagent[1507] version ??? to /Users/HV/Library/Logs/DiagnosticReports/soagent_2015-01-28-215714_MacBook-Pro- de-HV.crash
    Jan 28 21:57:14 MBP-de-HV.lan ReportCrash[1497]: Removing excessive log: file:///Users/HV/Library/Logs/DiagnosticReports/soagent_2015-01-28-215346_MacBo ok-Pro-de-HV.crash

  • HT5312 I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you  help???

    I don't have a rescue email option and i want to reset the security questions , so what shall i do?? I have been trying to do so for about 2 weeks , please can you  help???

    You will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • Please can you help me to solve my problem  ( I have iphone is linked with Apple ID and I forgot that Apple ID and I can't remember it , I need thats Apple ID to activate my iphone ,,, what should I do ?

    please can you help me to solve my problem  ( I have iphone is linked with Apple ID and I forgot that Apple ID and I can't remember it , I need thats Apple ID to activate my iphone ,,, what should I do ?

    mohammed aljasim wrote:
    there are many people that error is happened with them and one of this people is me ,, Apple must be find the solution for this problem
    You are absolutely WRONG. Apple bears no responsibility in this at all. YOU purchased a STOLEN phone. You are guilty of receiving stolen property at best. Take it back to wherever you bought it and demand a refund. Failing that, turn it over to the police. You got ripped off. I'm sorry you wasted your money, but there is NOTHING Apple or anyone else can do for you. Only the rightful owner of the phone can unlock it.

  • My right click is not working. the context menu does not come up and i can no longer drag files/folders. I have checked the mouse and track pad in system preferences and the correct boxes are all checked (with a support member). Please can you help

    My right click is not working and producing the context menu or ability to drag files and folders. I just spoke with a phone support person and we checked that all the mouse/trackpad options for right click were correct and checked.
    Please can you help with this.
    It has only just happened in the last few days.
    Many thanks

    You might want to update your profile so that we can see what model iMac you have and what version of OSX you're running.
    For this question, it might help to know if you're dealing with a trackpad, Magic Mouse, or something else?
    (Until your issue's resolved, you can Control-Left Click to get the right click functionality).

  • Please can you help me? I have a Mac Book Pro with OS X 10.7.4 and my FaceTime doesn't open anymore. It appears this sentence:"the server detected an error during the elaboration of the registration. Please try later". What happens??

    Please can you help me? I have a Mac Book Pro with OS X 10.7.4 and my FaceTime doesn't open anymore. It appears this sentence:"the server detected an error during the elaboration of the registration. Please try later". What happens??

    Start the computer from the installation disk and perform Repair Disk and Repair Permissions using Disk Utility

  • HT201210 Please can you help? How do i reset my lock screen on ipod. I have connected to itunes on the original computer it was set up on however the code i thought i entered does not work. thanks in advance

    Please can you help? How do i reset my lock screen on ipod. I have connected to itunes on the original computer it was set up on however the code i thought i entered does not work. thanks in advance

    Connect the iPod to irs syncing computer and restore via iTunes/ Place the iPod in Recovery mode if necessary to allow the restore.

  • HT204150 I have just set up icloud and all my contacts are duplicated from Address Book! My new iPhone is also showing duplicate contacts even though they are not duplicated in my address book on my computer. Please can you help

    I have just set up icloud and all my contacts are duplicated from Address Book! My new iPhone is also showing duplicate contacts even though they are not duplicated in my address book on my computer. Please can you help?

    Also, what are the source of your contacts? are they created on the phone, or you synced from yahoo/hotmail etc.
    If thats the case, the circular arrow wont be visible but instead show "groups"
    Contacts from different accounts are not synced to iCloud.

  • Hi i have a iphone 4s and my wiifi has stopped working completly please can you help

    hi please can you help me my iphone 4 s wont allow me to connect to wifi , its completly switched of i cant even switch it on

    Please can you clarify what won't switch on, the WiFi or phone?
    If it's the phone and have recently run out of battery, plug it into a charger, and wait 5 minutes before trying to switch it back on again; iPhones, if they run out of battery when plugged in again sometimes take a short while to turn on.
    To connect to a WiFi you will need access to the network key, may also be called the WEP key. This can commonly be found on the bottom of your router or on a seperate card that came with it.

  • I´m usung version 17.0 and it´s impossible remenber paswords for sites, I have Master Password andsaved passwords-Please , can you help me.- Thanks

    i´m usung version 17.0 and it´s impossible remenber paswords for sites, I have Master Password andsaved passwords.
    REMEMBER PASSWORDS FOR SITES DO NOT WORK -IT´S NOT OPERATIVE
    -Please , can you help me.- Thanks

    Hi,
    Usually Firefox will not save passwords on sites that disallow saving. You could try to use an add-on like [https://addons.mozilla.org/en-US/firefox/addon/lastpass-password-manager/ LastPass] that has options to override that and other.
    [https://lastpass.com/support_helpcenter.php KB]
    [http://forums.lastpass.com/ Support]
    Before that, as a test you can try to check if it's working here. If not, then you can Reset Firefox and start afresh.
    The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
    Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
    To Reset Firefox do the following:
    #Go to Firefox > Help > Troubleshooting Information.
    #Click the "Reset Firefox" button.
    #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
    #Firefox will open with all factory defaults applied.
    Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
    Did this fix your problems? Please report back to us!

  • HT4759 Hi Unfortunately I bought a 4s Apple to return the phone to factory settings and now I have the wrong password only I would input password. Please can you help me. thanks

    Hi
    Unfortunately I bought a 4s Apple to return the phone to factory settings and now I have the wrong password only I would input password.
    Please can you help me.
    Grateful

    If you don't know the passcode but have synced with iTunes before while the passcode was set on it, you can back it up then restore it in iTunes on the last computer it was synced with.
    If you haven't synced it while the passcode was set on it, or if you don't have access to the last computer it was synced with, you'll have to force it into recovery mode and restore it as explained here: http://support.apple.com/kb/ht1808.  Then restore to an existing backup if you have one; if not, you'll have to restore it as a new iPhone and start over.

  • HT2497 Hi Unfortunately I bought a 4s Apple to return the phone to factory settings and now I have the wrong password only I would input password. Please can you help me. Grateful

    Hi
    Unfortunately I bought a 4s Apple to return the phone to factory settings and now I have the wrong password only I would input password.
    Please can you help me.
    thanks

    If you don't know the passcode but have synced with iTunes before while the passcode was set on it, you can back it up then restore it in iTunes on the last computer it was synced with.
    If you haven't synced it while the passcode was set on it, or if you don't have access to the last computer it was synced with, you'll have to force it into recovery mode and restore it as explained here: http://support.apple.com/kb/ht1808.  Then restore to an existing backup if you have one; if not, you'll have to restore it as a new iPhone and start over.

  • I can't bluetooth my photos from my old phone to my iphone 4. i have paired the devices but my iphone wont accept the data. Please can you help??

    I am trying to send all of m photos to my iphone from my old phone (Nokia N97 mini). I have paired the devices, the iphone says it is connedted but when i try to transfer the data from the Nokia, i get a message saying could not connect.
    Please can you help??
    Thanks

    File transfer by bluetooth is not supported on the iPhone. There are a few apps in the app store that permit the transferring of photos by bluetooth, but this is only iPhone to iPhone. Fact is, you can't do what you're trying to do, so you can quit trying.

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