When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ?
When I open iTunes, I receive an error that reads "iTunes has encountered a problem and needs to close. Sorry for the convenience." When I click to see the error, it reads "AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll" Why ? I am overly frustrated. Please help. Not exactly sure which operating system I have. It is a dell laptop with xp.
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72
AppName: itunes.exe AppVer: 10.5.2.11 ModName: msvcr80.dll
ModVer: 8.0.50727.6195 Offset: 00026b72
Well I was able to successfully revert back to iTunes8. Here's my steps:
1. In Add/Remove Programs I deleted all Apple products (iTunes, QuickTime, Safari, Bonjour, etc.)
2. I then check C:\Program Files\ and made sure all folders were deleted (QuickTime, etc.)
3. I then ran a Registry Cleaner program to make sure all entries from Apple products were removed.
4. I then rebooted my PC
5. I then downloaded iTunes8.0.2 from here: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
6. After it installed it said it could use my iTunes library file because it was created with a newer version. So I re-created my library by following these steps: http://support.apple.com/kb/HT1451
It took some time but iTunes is now back up and running. And I have all my playlists, etc. I haven't tried to sync anything yet. I'm just thrilled to have my iTunes back!
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iTunes always quit with the error message "
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If the error is a BEX and thus doesn't show an modname or modver, let us know what P1 through P9 items are showing for you instead. -
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No, I don't have an older version. I did a search on my C drive for anything that has a name of Acrobat Elements and came up with the following: (I'm hoping you can see this)
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How can I stop syncing error message: "Microsoft Word has encountered a problem and needs to close"
On my Mac I am endlessly receiving this message: "Microsoft Word has encountered a problem and needs to close" it relates to the sync which between Calendars (iCal and Entourage) .
The error messages were coming up every 5 SECONDS and were impossible to deal with. They stated there was a 'Blame Module' which wasEntourageCore
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Please can anyone describe what they have done to sort this?
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I haven't found a way to sync between iCal and iPad - this would be a possible work-round. But I'd be so grateful to know how to resolve the sync error.On my Mac I am endlessly receiving this message: "Microsoft Word has encountered a problem and needs to close" it relates to the sync which between Calendars (iCal and Entourage) .
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Turning off the sync between the two calendars was not the answer, as the messages continued. So I have temporarily disabled the sync between iCal/Entourage and my iPad. This has prevented the error message, but obviously means I must enter diary dates manually on iPad which is the whole point of the sync!
I haven't found a way to sync between iCal and iPad - this would be a possible work-round. But I'd be so grateful to know how to resolve the sync error. -
After decades, I finally gave up on Microsoft and bought a MacBook Pro. However, for work, I still have to use Microsoft. When I try to edit a Word Document in any way a screen pops up saying Microsoft Word has encountered a problem and needs to close; gives me an option to recover my work and restart Word; when I click that option Word restarts but I alway lose my work. This just started; before it was working fine. Help?
This is a Microsoft problem. Contact them for assistance: http://support.microsoft.com/kb/295539
mitch86 wrote:
... However, for work, I still have to use Microsoft.
Are you certain about that? There are many alternatives to Office today. Consider
LibreOffice (donation-supported)
NeoOffice ($10 but older version is free)
OpenOffice (completely free)
In addition to the above I also recommend Apple's Pages ($19.99). All of these options allow you to open, edit, and save Word-formatted documents and spreadsheets. I use OpenOffice and Pages and have been completely Microsoft - free for over a year now. Life is better without Microsoft. -
Itunes has encountered a problem and needs to close.. please help!
i used to have the old itunes when i got this message saying "Itunes has encountered a problem and needs to close" and it just wouldn't open! so i tried installing the new itunes and it stil gave the same message! ive done a system update on a date when it did work..and still nothing happened!!!
ive tried uninstalling itunes, reinstalling it, that msconfig thing..and i just don't know what else i can do?? nothing seems to work. has anyone else had this problem???...if so please can u help me solve this problem!!!
it would be greatly appreciated!hi i have been having the same problem with the same error message, when itunes trys to open and i have tried msconfig, allowing it in my firewall, uninstalling and reinstalling, and restoring my computer, virus scanning, ensuring that windows is up to date, and nothing has worked.
itunes and qttask are not open in the task manager!!!
also quicktime will not open and is also giving me the same error message "QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience."
I sent the error report and got told that apple haven't come up with a solution for the problem ..... *how helpful*
when uninstalling itunes i have just realised that it was not also uninstalling quicktime, so i tried to uninstall quicktime and got the fllowing message
"unhandled exception
error number:0x80040707
description: DLL function call crashed: QTInstallcode.QuickTimeUnInstallProc
setup will now terminate"
???? what do i do ???? -
QuickTime Player has encountered a problem and needs to close. [error]
*Error message:*
QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience.
*Error signature:*
EventType : BEX P1 : QuickTimePlayer.exe P2 : 7.60.92.0
P3 : 496279cc P4 : QuickTimePlayer.exe P5 : 7.60.92.0 P6 : 496279cc
P7 : 0000130d P8 : c0000409 P9 : 00000000
*Error report content:*
C:\DOCUME~1\MyUserID\LOCALS~1\Temp\WER1cc6.dir00\QuickTimePlayer.exe.mdmp
C:\DOCUME~1\MyUserID\LOCALS~1\Temp\WER1cc6.dir00\appcompat.txt
This problem is same as reported here and hasn't been solved:
http://discussions.apple.com/thread.jspa?threadID=1370493&tstart=1397
I have seen this problem appearing on Windows 2000, XP SP2 and XP SP3 with all QuickTime 7 versions (can't tell about iTunes since I don't use it), it didn't bother me because I have no use for QT/MOV myself.
but.
I have just installed your latest QT Player 7.60.92 and it craps out with the same error whenever I want to open .mov files.
And I have downloaded few trailers ranging from small resolution up to highest "HD" resolution from your own Apple website to make sure it is not some encoding compatibility issue.
I know it is a bug in QT Player itself, so don't tell me please that "my QT got fragmented" or such BS (like the replies suggested in the other thread) or ask about any QT alternative corrupting "official" QT Player since I have no such thing. I am trying to make it work on my mother's computer with freshly installed WinXP (prior updated up to latest patches), machine has standard 32bit intel single core CPU (2.8GHz, 2GB of RDRAM).
I am really sorry I bought her camera that take those stupid .mov QT videos.
Apple folks, what's the catch?
With every crash it creates in user temp directory files like:
QuickTimePlayer (2009-03-15 16.06.49).dmp
+ folder like WERf743.dir00 with files inside:
appcompat.txt
manifest.txt
QuickTimePlayer.exe.hdmp
QuickTimePlayer.exe.mdmp
appcompat:
Well, too big to post here (~190kB of text) and anyways it just lists files/versions from what I've seen, so its probably irrevelant
manifest:
Server=watson.microsoft.com
UI LCID=1033
Flags=1674066
Brand=WINDOWS
TitleName=QuickTime Player
DigPidRegPath=HKLM\Software\Microsoft\Windows NT\CurrentVersion\DigitalProductId
ErrorText=If you were in the middle of something, the information you were working on might be lost.
Stage1URL=
Stage1URL=/StageOne/Generic/BEX/QuickTimePlayerexe/7_60_92_0/496279cc/QuickTimePlayer_exe/7_60_920/496279cc/0000130d/c0000409/00000000.htm
Stage2URL=
Stage2URL=/dw/GenericTwo.ASP?EventType=BEX&P1=QuickTimePlayer.exe&P2=7.60.92.0&P 3=496279cc&P4=QuickTimePlayer.exe&P5=7.60.92.0&P6=496279cc&P7=0000130d&P8=c00004 09&P9=00000000
DataFiles=C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00\QuickTimePlaye r.exe.mdmp|C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00\appcompat.txt
Heap=C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00\QuickTimePlayer.exe .hdmp
ErrorSubPath=Generic\BEX\QuickTimePlayer.exe\7.60.92.0\496279cc\QuickTimePlayer. exe\7.60.92.0\496279cc\0000130d\c0000409\00000000
DirectoryDelete=C:\DOCUME~1\My-User-ID-here\LOCALS~1\Temp\WERf743.dir00
/edit
Yes, same as in the other thread from year ago, the QT/.mov files play fine in the browsers (I have just check on IE7, Firefox, K-Meleon).
Message was edited by: -888-Look, I had it running _few times_ too until it crapped out and gives the error since (on my own other computers - which I don't care since I have no use for any QT/.mov myself, but I repeat from post 1: I need it working on my Mother's comp).
And talking about 'bad drivers' - yes, I know that the drivers are sometimes at fault and bad drivers can make entire windoze pc unstable or crash; but how can you suggest this as a cause in this case when I'm telling you that the same error appears on completely different machines? And wouldn't this error appear from begining, from very first use of QT Player if it were bad drivers? Sure it would if it was faulty driver, but since it didn't that's not the case obviously.
Another pointer that it is NOT drivers related problem is that all other audio-video programs work fine, without errors and problem-free on the same machines, including playback of some of the .mov files with Media Player Classic or VLC - while they crap out with QT Player. If it was any of the drivers for audio or video, directx acceleration, etc - the faulty driver(s) should and would affect other programs as well. Yet all of them work fine and as I said - some even play QT files too (the ones capable of).
/edit:
Just to test it I "caved in" and I have installed entire iTunes 8.0 garbage (as suggested by foobula earlier) since I couldn't get just QTPlayer part of it to install separately, and what do you know:
LO & BEHOLD! same .mov files play fine with QT7, no errors, no problem! (I have opened/closed same .mov files many times).
Then I uninstalled iTunes and all of its junk,
removed any traces of it (because it left out - in a Microsft style - plenty of garbage in registry, user appdata folder etc),
rebooted,
installed the "standalone" QT Player 7.60
and hello Apple my darling! - same error is back after just 2 playbacks of very same .mov files!
(I used Apple's own .mov trailers for testing just to make sure I have "right" quicktime files:
http://movies.apple.com/movies/weinstein/inglouriousbasterds/inglouriousbasterds -tlr2_1080p.mov
and
http://movies.apple.com/movies/weinstein/inglouriousbasterds/inglouriousbasterds -tlr2_480p.mov
- and I repeat: both played once each fine (haven't play till the end though, but I'm sure that doesn't matter since the problem appears from the start)
What better proof you need that the problem is only with QT Player in a "standalone edition" (or whatever Apple calls it) and not with any drivers etc?
As previously, both play fine when links opened in a browsers (so the QuickTime whatever-components responsible for audio and video rendering WORK FINE and its not any "bad drivers" problems, it is just QT Player application's problem)
Again: (I hate to repeat myself)
*I don't want any itunes or other junk,*
*I just want .mov files to open with quicktime player - no more or less.*
Message was edited by: -888- -
After downloading the latest iTunes update, when I open Outlook on my pc, I am getting an error message that MobileMe has encountered a problem and needs to close. What's up with this?
You're welcome.
tt2 -
I get the message 'itunes has encountered a problem and needs to close' when trying to open itunes 11.1.1.11. I had to uninstall itunes so that I could load this version as the update to version 11 kept failing. The PC says 11.1.1.11 is correctly loaded, but I now cannot open itunes. Any advice on how to get itunes working again?
Hello there, ytnoj.
Uninstalling and reinstalling iTunes can be a tricky endeavor and must be done in a very specific way. The following Knowledge Base article provides the step-by-step of the process:
Removing and Reinstalling iTunes and other software components for Windows XP
https://support.apple.com/kb/HT1925
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I am using a Windows 7 laptop, 64 bit. When ever I try to open iTunes, it immediately freezes and says "iTunes has encountered a problem and needs to close." I have tried uninstalling then reinstalling, and also going back to previous versions. Any ideas as to how to fix this? Thanks!!
You need to remove all installer file, uninstall iTunes and all related programs, then do a clean install.
Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch -
when i turn on itunes, it crashes automatically with the error message saying "itunes has encountered a problem and needs to close." I've tried reinstalling itunes but its the same. CAN SOMEONE PLEASE HELP!!!
Try:
iOS: If you can't back up or restore from a backup in iTunes -
Itunes will not open- "iTunes has encountered a problem and needs to close"
My iTunes will not open anymore, giving me the error message: "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." I have uninstalled and reinstalled iTunes several times, and with different versions. Nothing I do seems to work. I have even copied the program files from a friend whose iTunes does work, hoping that would fix it, but to no avail. Has anyone discovered a way to fix this problem. I have a friend who has the same problem, but hasn't been able to fix it either.
What happens when you go into control panel, click on the Quick Tunes config icon, and then select the audio tab? If you get an error, Quick Time is corrupted. Also double check your sound card drivers. Can you play any sound at all? Does Windows Media Player function? What is you anti virus software?
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Cannot open itunes, "itunes has encountered a problem and needs to close"
I have tried numerous to times to download itunes update after having ipod display indicating not all songs have been transfered because of old version. I've tried disabling McAfee and getting windows updates, (I'm running XP)When I look in programs, ipod for updater it lists both 2004-08-06 and 2005-10-12. The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either and gives the same error mess. Will uninstalling and reinstalling itunes help? and if so, I loose my entire collection right?
hi daytimer!
The error message reads" itunes has encountered a problem and needs to close" Quicktime does not open either
hmmm. that strongly suggests that the itunes problem is due to a broken quicktime. let's try a careful standalone QT 7.0.3 reinstall first.
download and save the QT installer to your hard drive. (we'll run the install from there rather than online.) switch off all antivirus and antispyware applications prior to the install.
http://www.apple.com/quicktime/download/standalone.html
does the install go through okay? if so, does itunes launch properly after that?
love, b -
Recieving Error: iTunes has encountered a problem and needs to close
Please help. I have 2 iPods (nano 4gb & 30gb). My computer recognized the iPods, but iTunes does not open, nor does Quicktime. I am assuming this is due to a Window update, but I still have no idea how to fix this outside of what I've already tried. I have followed the 5 r's with no luck. I have uninstalled both iTunes & Quicktime, reinstalled and still receive the same error. I also have the text file for this error as well.
Next, in testing this with another computer, I have unknowingly erased all of my nano 4gb songs. My backup is the other iPod as well as the XML file. As you can see, I'm headed in a downward spiral. Please help.hi Richard!
iTunes has encountered a problem and needs to close. We are sorry for the inconvenience.
the first thing we should check with one of those is a broken quicktime. does your quicktime currently launch? if it doesn't, let's try a careful standalone QT install. see:
http://discussions.apple.com/message.jspa?messageID=1154498#1154498
keep us posted.
love, b
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