When I plug in my iPhone, iTunes freezes and crashes, what is going on?

I've tried uninstalling and reinstalling iTunes, as well as restoring my iPhone to factory settings. But whenever I plug in my phone, itunes crashes. It works with other programs but I've ran out of ideas. Anyone had this problem before?

Hey Shunamoney,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows. The following resources may provide a solution:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M.

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ITunes freezes and crashes when I sync my iPhone5

Help! iTunes freezes and crashes every time I try to sync my iPhone 5. Sometimes it freezes at the start of the sync. Sometimes it successfully backs up the phone and freezes at a later step.
Also, after I connect the phone but before I click on sync, if I click on the Apps tab in iTunes, the program also freezes and crashes.
The same iTunes program (v.11.3.1) on the same desktop computer works just fine when my wife syncs her iPhone 4.
What can I do about this? I'd really appreciate advice.

Hey user1934,
Thanks for the question. I understand that you are experiencing issues with iTunes when your iPhone 5 is connected and syncing. The following resources may provide a solution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
Thanks,
Matt M.

TS1424 when purchasing something it says contact itunes support to complete what is going on can any 1 help me

when purchasing something it says contact itunes support to complete what is going on can any 1 help me

Apple - Support - iTunes Store - Contact Us
Glee Karaoke is an in app purchase ...
Check out these support articles...
iTunes Store: About In-App Purchases
iTunes Store: Purchasing and managing auto-renewing subscriptions

My iTunes freezes and crashes whenever I try to burn a CD

It hits about a quarter way through the progress bar for preparing the playlist to be burned, and then iTunes freezes and quits every single time. Help?

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here.

When I try syncing my iPhone, iTunes freezes during back-up.

Pretty self-explanatory. I've tried re-installing iTunes, but still no luck. I don't know what else to do. It does this with my iPod as well. I haven't had a propper back-up or sync in months. The iPhone is brand new and my iPod is a year old.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

HT1766 how do i get the pc to open up the file dialog when i plug in my iphone? It asked me what to do, and I said to import files and pictures, and now it goes directly to pictures.

I have a laptop with touch screen and windows 8. I plugged in my iphone because i wanted to sync my music to itunes. A box came up and asked what I wanted to do when the phone was detected. I had 3 choices and do nothing. I chose import files and pictures. and now, when i plug it in, it goes right to pictures. How can i change it so the little file box opens and gives me the option to "import files and pictures?"

You should install iTunes for Windows and sync your iPhone with it.

ITunes freezes and crashes every time I try to open it

MacBook using OS X 10.9.2 - Every time (without exception) I try to open iTunes, it goes to the "Accessing iTunes Store" window, and then stays there while launching that much dreaded Mac "spinning wheel of death"....
I have to force quit in order to get rid of it since I do not have access to any of the iTunes menu items while this is all going on.
Have no idea what to do...

Hi exyalie,
Welcome to the Support Communities!
What version of iTunes are you using? You may need to update your software or reinstall it (this affects the application, not your data). I would also suggest quitting the application, restarting the computer and resetting the SMC (see below).
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
Disconnect from the internet (turn off Wi-Fi) and unplug ethernet -- and then try launching iTunes again.
There are more troubleshooting steps in these articles:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/TS3430
Add-ons, such as plug-ins and scripts, not manufactured by Apple (third-party) add features to iTunes or modify its appearance and behavior. Using these can interfere with how you use iTunes. For example, if you upgrade to a newer version of iTunes, your add-ons may not be compatible.
Slow performance
iTunes won't open or quits unexpectedly
If you see the above symptoms or other unusual behavior, you can disable any third-party plug-ins by opening iTunes in Safe Mode: OS X: Hold down Option-Command.
Click Continue and see if any issues persist.
I hope this information helps ....
- Judy

When i plug my ipod in itunes doesnt pop up what do i do?

everytime i plug in my ipod it makes a sound letting me know it plugged in but it doesnt show up on itunes ! what do i do !?

Start here:
iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
or
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

When i download a cd my itunes freezes and get the note "accessing gracenote media database, querying database" it does that even when im not connected to the internet

i have talked to gracenote and they said its an apple problem

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Help everytime i try and sync my iphone itunes freezes and closes down

i have tried all the troubleshooting options
it was working fine earlier....i have uninstalled and reinstalled numerous times. itunes alone works fine
im running win 7

ive been reading for days, some people say delete apps, some say delete voice memos, ive done both and still nothing, confused .com!

Iphone 5 freezes and crashes, won't let me into my calling or texting. How do I fix it?

I have had my IPhone 5 16GB for just over a year now, and it's never had these problems before. Recently my phone started freezing when I went to kill apps, then it started freezing on all my apps, and after it freezes it restarts, but when it restarts it won't let me into my phone, so I have to restart it myself. And now I can't even get into my texting OR calling. No calls are coming through to me, I can't dial out, I can't see any of my text messages, and I can't even send new texts from my contacts. I tried everything! I have tried resetting the home button, I have tried restarting my phone by holding down the power button and home button at the same time, (this is the only way to unfreeze my phone, but it only lasts maybe 5 minutes) and I have even connected my phone to the computer and tried restoring it, but nothing has worked. How can I fix these issues? I need to be able to make calls and receive them too. Is there anything I can do to fix this? Or is it time for a new phone? Also my battery life is very bad, it dies very fast. I also have 3.1GB of storage on my phone as well. Today ( Dec 9th, 2014) I also update to the most recent software, 8.1.2. and the problems are still there.

If the phone does not work if you set it up as new device, without using any backup afterwards, you should get it checked by visiting an Authorized Apple Service Provider or Apple Store next to your place, or call Apple Support, they even can test your device online.
Use iTunes to restore your iOS device to factory settings - Apple Support
iPhone - Contact Support - Apple Support

IPhone 6, iphone 5S, iphone 5C freezing and crashing in iOS 8.1.2-8.1.3

ive got 3 phones and they all exhibit the same behavior. mostly when opening an apple app the phone will freeze- especially the phone app. It took an hour befote I could access the key pad to dial apple to try and get my iPhone 6 that I bought yesterday replaced.
All three phones do the same thing: Apple apps crash or freeze, sometimes will go back to normal, sometimes have to restart the phone. It's worse on the iPhone 6.
On the iPhone 6 all Apple apps function about 30% of the time. Third party apps seem fine but anything related to the system cannot work. Several resets and restores later it's still the same.
IMessage asks me me every few minutes to log in as well.
i have never had such a negative experience with a phone before- calling and text messaging is impossible. even after the latest restore it froze on the iCloud login page for 10 minutes.
IMia this a software bug or hardware. All I could get from calling service is "I don't know, it's a new one for me."

Jeez, the keyboard lags behind so much and the keys seem offset

New iTunes freezing after launch, what's going on?

After downloading the new iTunes with no problem, I've discovered that after a few seconds the programme freezes from any action. It's really starting to do my head in right now. Everything was going fine, I was downloading iOS 5 when it decided to lose connection, I tried again and same thing. After that, the problem with iTunes it self occured.
After spending a whole HOUR trying to get to the point of asking this question I am seriously fed up with this. Apple has well and truely messed up any chance of trying to persuade Blackberry users that the iPod is better since the whole update is causing more problems than what it's fixing.
If anyone can help find a "cure" for this freezing, I'd be extremely grateful. Thankfully my iPod didn't get wiped during the whole problem even though it was trying to sync at the time and then black screened for five minutes before coming to life again.

Hi kristenleducphotography,
I have a link for you that will help you troubleshoot this issue with your iPod classic. This link is to a troubleshooting assistant that will take you through the steps necessary to determine the source of the issue:
Apple - Support - iPod - iPod classic Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/classic/
Thanks for being a part of the Apple Support Communities!
Regards,
Braden

After installing update for mavericks 10.9.3 my mac responds slowly, freezes and crashes, what can I do?

Istarted haveing these problems before but thought that something was wrong with my hard drive, everything checks out, I started having these problems when I upgraded to OS X Mavericks. nothing has worked right ever since that time, it's driving me crazy, maybe I should go back to windows, I hate that ideal!
If some one has any helpful suggestions out there please fell free to let me know what that is. thank you for your time and consideration in this matter.
frustrated.

Activity Monitor – Monitor Performance Problems
Activity Monitor - Mavericks
Activity Monitor in Mavericks has significant changes
Performance Guide
Why is my computer slow
Why your Mac runs slower than it should
Slow Mac After Mavericks
Things you can do to resolve slowdowns see post by Kappy
Try running this program and then copy and paste the output in a reply. Please use copy and paste as screen shots can be hard to read.
Etrecheck – System Information

ITunes and iTuneshelper crash when I plug in my iPhone

I'm out of ideas on this problem...
Beginning yesterday, when I plug in my Iphone to sync it with iTunes, both iTunes and iTuneshelper crash, and Windows gives me the option to create a crash report. As a result I can no longer sync my iPhone with my Thinkpad.
No new software in the past several days, no other change in system stability. iTunes 9.0.3.15, iPhone OS 3.1.2, Windows XP SP3 with all updates applied.
Is there a log or dump file I can upload to help point to my problem?
Thanks in advance.
Andrew
Message was edited by: fredd9999
edit: I should add that when I plug in the iPhone, iTunes doesn't even get to the point of displaying its gui...it crashes on start and iTuneshelper goes with it. If I leave iTuneshelper not running and just re-run iTunes by manually starting it, it won't recognize the iPhone but doesn't crash, either, when I plug in the phone. I know iTuneshelper interfaces the phone to iTunes, so I guess something is going wrong in the iTuneshelper-iPhone exchange.

This is interesting: when I attempted to re-boot into safe mode I inadvertently booted into the Thinkpad Rescue and Recovery partition. The first thing it does is check the core OS files, and it found that ws2_32.dll was corrupted. It replaced the file and I re-booted Windows in normal mode. After it finished booting I plugged in the iPhone and up came iTunes. The phone synced and I'm back in business.
I'm going to take a look at the article you just pointed to, never heard of that tool. Hopefully Windows remains stable and whatever corrupted ws2_32.dll was a one-time actor.
Thanks for your help here, you got me headed down the right path.
Andrew
Message was edited by: fredd9999

When I plug in my iPhone, iTunes freezes and crashes, what is going on?

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