When i send a text, they only get symbols?

when i send my wife and sons text they only get symbols. they have verizon. but i would like to know why they only get symbols. i cant get customer service?

I'm a bit confused by your post.
When you delete a contact, I assume it is no longer listed in the Contacts app, right?
When a send a text, what exactly do you mean "they are still there"?  Can you then go back into contacts and find the contact listed again? 
Are you syncing contacts via icloud to several devices that you own?

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    Are you syncing contacts via icloud to several devices that you own?

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