When I start adobe Pro Extended it tells me my serial number is not valid. We purchased this number back in 2009 and never had a problem till now.

When I start adobe Pro Extended it tells me my serial number is not valid. We purchased this number back in 2009 and never had a problem till now.

Hi Jeff ,
Please provide me the following information so that I can see what best can be done to get your issue fixed.
Are you using Acrobat 9 extended ?
How did you purchase your software ?Is it through some outside vendor or through Adobe?
In case you have purchased it from some outside vendor ,would recommend you to get in touch with them .
However ,referring the following link you can cross verify the serial number you are entering .
https://helpx.adobe.com/x-productkb/global/find-serial-number.html
Regards
Sukrit Dhingra

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