When I started my Mac the screen was white with the Apple logo and power motion icon running. I attempted to turn off Mac then a message stating "Debugger called: Button SCI . Also "Waiting for remote debugger connection." What is my next step?
When I started my Mac the screen was white with the Apple logo and power motion icon running. I attempted to turn off Mac then a message stating "Debugger called: <Button SCI>. Also "Waiting for remote debugger connection." What is my next step?
Hi , and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
And sorry to report that OSX is more Widows like than ever, but….
If that doesn't help Reinstall the OS.
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When I went to turn the desktop on, the start up sound came on. Then the screen was white with an icon flashing. The icon is a file folder with a question mark on it. I cannot get it to fully turn on. HELP
Run a disk repair tool on the hard disk or install a new OS.
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I start my mac book pro and the screen goes white with an apple in the middle
I start my mac book pro and the screen goes white with an apple in the middle. Starts like charging but then it turns
off againReinstall Snow Leopard without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
The screen is white with a file folder and then at ? in the middle
Before declaring that the disk is dead (which is a common cause for what you are seeing), try the steps outlined in this article:
http://support.apple.com/kb/TS2570
This article also has some troubleshooting steps you can try:
http://support.apple.com/kb/ts1417
If you don't have your original system disks, you can boot into single user mode folloing these instructions:
http://support.apple.com/kb/ht1492
and then following the directions for running the fsck command in the second article I list above.
I would try these things before giving up and assuming that the disk is dead. The flashing question mark indicates that a valid boot disk cannot be found. One cause for this is that the disk has experienced hardware failure. However another cause could be that the system and boot files on that disk are somehow damaged (perhaps from a power surge or an improper shutdown of the computer) and in some cases the above repair steps can restore them to working condition. -
I just recently bought IPAD2....Whenever i inserted my microsim into sim tray, the screen goes blank with only apple logo to show...It does not start till i remove the sim and press both Home and Power buttons simulataneously...Can somebody help what shall i do????
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
nephew had mutliple tabs open and shut down the iMac by hitting the button on the back instead of closing everything corectly. Now the only screen i get is the white with apple logo and the loading circle icon. i have attempted restart and c key with disk in but cant even get a menu to come up. What can I attempt from home before having to haul this into the store?
wireless keyboard and mouse were working prior to safe mode attempt, i was able to eject disk. still waiting on the safe mode restart. I'm not sure what I should be looking for to confirm safe mode and what the screen should look like if successfully processing. it seems to be putting off a lot of heat. BRB
Message was edited by: FeydakeeeeenHelpMePlease -
I have an early 2009 17 inch MacBook Pro that just went on the fritz. When turning on the power it will go into boot up mode to the gray screen with the apple logo, then the disc icon will be running and will continue running, not allowing to proceed to my desk top screen. It's pretty much locked up at this point where I have to do a forced shut down by holding down the power button. I've tried everything that I know of such as taking battery out and pressing power button for 5 seconds and then reinstalling battery. I've cleaned inside of computer with compressed air duster in can as well as other key commands for resets. I've read that this is a common problem with the earlier MacBook Pros. Is this a problem that I can fix or does it have to be taken in for service? Any solutions to the problem would be greatly appreciated. Thanks!
This could be a software/state problem or a hardware problem. Here are steps to resolve the former.
http://support.apple.com/kb/TS2570
https://discussions.apple.com/docs/DOC-5282 -
When I try to run iTunes I receive the following error message: "Apple Application Support was not found. Apple Application Support is required to run iTunes helper. Please unistall iTunes, then install iTunes again". I have done this twice and continue to get the error message. What now?
Hi texasslagle,
It sounds like you are having issues installing iTunes on your Windows 7 PC, a frustrating situation I am sure.
There is an article that you may want to use to try to complete your install here -
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/ts5376
Thanks for using Apple Support Communities.
Best,
Brett L -
my brother ipad was linked with old apple id and he forgot his id and never use same email.the problem now his mini ipad ask him for this id to open (activate ipad) what we can do ?
He remember the id name and password but he can't enter we don't now if the password is wrong or the id was lock . I have the all thing for the ipad such as his box . I now this is security thing but you could help me.
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When i turn on my macbook a box appears telling me i need to restart my computer (in different languages) and in order to do so i have to press on the off button for a lil while. Even after doing this the same box appears and it never restarts correctly. This box appears every single time. I rarely turn my computer off. I just place it on sleep mode and restarts it only when i get prompted to. I brought it to genius and they couldnt figure out what the problem is so i was told it needed to be shipped to get fixed. I didnt have anything backed up. All i want saved are the pictures because i went to 2 events where i was the assigned photographer and i didnt get to save it to an external memory. Genius said that when shipped i cant give instructions like make sure to save the pictures and if they are unable to, call me if they should go on with the process. I was wishful thinking that to fix the problem they might not even have to touch the pictures memory part. I brought my MBP back home hoping it will miraculously starts and id be able to back it up but now all it does when i turn it on is the screen remains gray with the apple symbol and the circle timer below. The screen stays this way even if i leave it on for hours. Please help me fix this!!! cant i really specify to the technicians at apple to please make sure not to erase the pictures? Is there no other way to turn on my mac? I only need it to work ones.
There is no limit to the number of times you can re-install Office on the same computer.
You can activate by telephone:
The last paragraph is the relevant bit -
Hey
I don't know if my mac book air is frozen, but the screen is gray with the apple logo in the middle of the gray screen, with the 'booting' icon turning round and round. I have switched it off fron both the power and power button on the computer, it goes off, when I put it on, same screen comes on again. Help Please!Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 3
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 4
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 5
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 6
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 7
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 8
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 9
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 10
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 11
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
The screen shows the borders of the original site. Beneath the Mozilla workbar the screen becomes white, on the left and upper side there appears a thin red line. Nothing is downloaded, clicking the right mouse button doesn't solve the problem. It doesn't happen everytime I try to load a .pdf file. When I go to the same site using Internet Explorer I do not encouter the same problem, swiching to Acrobat Reader or FoxIt is immediate.
To enable this right you need Acrobat, not the free Reader.
However, starting from Reader X it is possible to add simple markups to any file, unless it has been specifically disallowed by the creator of the file. -
I was in Aussie last month and dropped my iPod Touch (4th Gen) on the road. The screen was cracked on the top left-hand corner (where the wireless area is). The screen got fixed but the wireless stopped working. So I am wireless-less... I bought it last July and its still under warranty, but can I still claim a repair on it?
No because it was physical damage
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While trying to burn a CD of a playlist, the disc was ejected with the message "medium write error" . What does this mean and how do I fix it?
I had been getting this all morning and checked other messages from the community. THe one which worked was trying a different brand of disc.
I had been using Verbatim which had copied the music fine off the Real Player on my PC at school, but wouldn't work with I Tunes. Tried a Staples and an Office Depot CD-R , both of which did the job. -
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What OS are your running?
Mavericks 10.9.4 boot into recovery and run the DiskUtility >Repair Disk
Recovery http://support.apple.com/kb/HT4718
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