When I try 'restore from iTunes Backup' for new iPhone it says the 'backup "(name)" cannot be restored to this iPhone because the software on the iPhone is too old'

I don't know how to resolve this so I can set up the phone?
It's an upgrade from 4S to 5S if that's any help and I have checked if there are any updates which have not been done on the old phone and it says there isn't.

egadgetguy wrote:
my ipad 1 is ios 5.1.1 and it won't let me restore it from a backup I did in may of last year
Why not?
How are you trying to do this?
Plug it into your computer, open iTunes, select it in iTunes then click Restore Backup...

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When i try to install iTunes onto my new computer, it says ""installation pkg could not be opened. Verify that this pkg exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer pkg."

When I try to install iTunes onto my new computer, it says "This installation package could not be opened. Verify that this package exists and that you can access it or contact the application vendor to verify to verify that this is a valid Windows Installer package." I can save iTunes onto my computer, but when I click run, this is the message that appears. How do I get this thing installed?

Hello annesmith1954,
Thank you for using Apple Support Communities.
You can use the information in the following article to troubleshoot your installation issues with installing iTunes on your PC.
"Could not open key" message when installing iTunes or Apple components for Windows
Regards,
Jeff D.

HT201210 I keep getting a error message when I try to open itunes on my computer. It says runtime error R6034. I have unistalled and re-installed and keep getting the same message.

the error message reads Runtime error programC:\program.file\itunes\itunes.exe R6034 Application has made an error has made attempt to load the C runtime Library incorrectly. Please contact the applications support team for info. Can anyone help with this?

Follow the instructions of tt2 in: https://discussions.apple.com/thread/5822086

HT1541 i show $25 in my itunes but when I try to purchase a series for $24.99, it says I dont have enough money

i show $25 in my itunes - but when I try to purchase a series for $24.99, it says I dont have enough money

Hello, this might help:
Sales tax is charged on iTunes Store purchases where required by local law. The tax noted on your iTunes Store invoice is an estimate and may not reflect the final charges. The following lists show the states that charge taxes for the respective item types as of October 2011.
Music
AL, AZ, CO, CT, DC, DE, HI, ID, IN, KY, LA, ME, MS, NC, NE, NJ, NM, SD, TN, TX, UT, VT, WA, WI, WV, and WY
Videos
AL, AZ, CO, DC, DE, HI, ID, IN, KY, LA, ME, MS, NC, NE, NJ, NM, SD, TN, TX, UT, VT, WA, WI, WV
Applications, Software, and iPod Games
AL, AZ, CO (city tax), CT, DC, DE, HI, ID, IL, IN, KS, KY, LA, ME, MA, MI, MN, MS, NC, NE, NJ, NM, NY, ND, OH, PA, RI, SD, TN, TX, UT, VT, WA, WV, WI, and WY
There is no sales tax on the purchase of an iTunes Gift Certificate, Gift Card, or Allowance. When any of these are used toward purchases made on the iTunes Store, sales tax will be added to the total of the purchase if the billing address on the purchaser's account is in a state where digital downloads are taxable.
All information on applicable taxes are subject to change.

When I try to launch itunes I get an error mesage saying that Apple application support was not found and suggests that I uninstall and re-install it, but that doesn't work

When I try to launch itunes I get an error mesage saying that Apple application support was not found and suggests that I uninstall and re-install it, but that doesn't work

For general advice see Troubleshooting issues with iTunes for Windows updates.
Start with the section Install missing components which should address your particular error. Otherwise the steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2

When i try to install itunes i get a messwage that says: "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services. I uninstalled itunes first before trying to reinstall.

when i try to install itunes i get an error that says to verify that i have sufficient privilege to start system sevices. I am the system administrator.

Hi annibu757,
If you are having issues with iTunes after an attempted update, you may find the following article helpful:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Regards,
- Brenden

Hi, just tried to upgrade to 11.2 but now when I try to open itunes I get an error message saying "the procedure entry point ADiAdID_acquirematchslotifnecessary could not be located in the dynamic link library iAdCore.dll". Any suggestions?

Hi, just tried to upgrade to 11.2 but now when I try to open itunes I get an error message saying "the procedure entry point ADiAdID_acquirematchslotifnecessary could not be located in the dynamic link library iAdCore.dll". Any suggestions for a non techy person?

See Troubleshooting issues with iTunes for Windows updates.
Try the repair tip in the third box first.
tt2

When I try to update iTunes to 10.5.2 it says there was an error before iTunes could install. How do I fix this?

When I try to update iTunes to 10.5.2 it says there was an error before iTunes could install. How do I fix this? It is really annoying and I can't get it away or update iTunes.

Download it from this site:
http://www.apple.com/au/itunes/download/?cid=wwa-au-kwg-music-itu
And click on Download Now

When i try to open itunes i get a message that says the file "itunes library .itl" cannot be read because it was created by a newer version of itunes

When i try to open itunes i get a message that says the file "itunes library .itl" cannot be read because it was created by a newer version of itunes

Upgrade iTunes to the latest version. It should be 10.5.3.

When i try to use itunes radio on my i5 it says i'm not connected to wi-fi but I AM. help

When i try to use itunes radio on my i5 it says i'm not connected to wi-fi but I AM. help

See your other post on the same subject.

Hii updated my New Ipad to iOS 6, and when i try to open itunes a dialog box appear which says " Cannot Connect to Itunes Store"??????..please give some solution

hiii
I updated my new ipad to iOS6 and when I try to open itunes a box appear which says " Cannot connect to itunes store"?????????
please give me some solution.
And i also try to bluetooth to connect to another apple device, but no pairing or connection is made???????????

hiii
I updated my new ipad to iOS6 and when I try to open itunes a box appear which says " Cannot connect to itunes store"?????????
please give me some solution.
And i also try to bluetooth to connect to another apple device, but no pairing or connection is made???????????

When I try to download iTunes 10.5.3.3 it says "A program required for this install to complete could not be run...." I have uninstalled itunes, restarted my pc, disabled firewall and antivirus. HELP

I used to have iTunes 4.3.1, something like that, it kept asking me to upgrade but i had an older ipod so i couldnt. I recently broke my ipod so now i have one for itunes 10.5.3.3 because my ipod came shipped with ios5.0 installed. So i tried to update itunes, didnt work. I uninstalled it, didnt work. I disabled firewall and antiviurs, didnt work. Ive called tech support, as soon as the person hung up thinking that it was working, it stopped working. I REALLY LOVE MUSIC and want songs on my new ipod. Please someone help....

First try removing and reinstalling all the Apple software using the following or the link within it that applies to XP.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Then try the other items in:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

There are about 8 songs in a playlist on itunes that are listed in the playlist but cannot be transferred to my ipod because it states: "..the original file could not be found." When I try to locate the song I get a list of the different music librar

There are about 8 songs on a playlist that are listed in the playlist library but when I try to transfer them to the playlist, it states that they can't be transferred because the original file could not be found. Then it asks, do you want to locate the file but when I try that I get a few libraries but am not sure how to locate the particular songs. Some of the songs were purchased and some were transferred from a CD. I have seen the same question asked on the help page but haven't found an answer.
Thanks.

Hi dones49,
It sounds like your issue here is that iTunes can not find the files for some of the songs you have brought into it. This happens occasionally even if the songs have not been moved from the location that iTunes places them on import or purchase. When you try to use the song, iTunes prompts you to find the file, as you have seen.
To find the file, use the information in this article to navigate through the iTunes media folders -
Locate and organize your iTunes files
If you are still unable to locate the files, you may need to download them from the iTunes store again, or rip them from your CDs. See this article for assistance with downloading your past purchases -
Download past purchases
Thanks for using Apple Support Communities.
Best,
Brett L

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First I'd set up a System Restore point. Then try applying the LNK registry fix from the following document:
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Does that get your icons back to normal?

When trying to buy from iTunes Store on new iPad, I am asked security questions. Cannot remember answers. What to do?

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If you can't remember your answers you'll have to reset them. See https://discussions.apple.com/docs/DOC-4551.

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http://www.apple.com/support/itunes/install/

When I try 'restore from iTunes Backup' for new iPhone it says the 'backup "(name)" cannot be restored to this iPhone because the software on the iPhone is too old'

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