When I try to access an active link from a website (usually a pdf file), the new tab opens and is labeled correctly; the word "done" appears at the bottom; but the page does not open or download. The same problem does not occur with Chrome.

Example: on the home page of the website http://www.dot.ri.gov
there is an active link entitled "Overview of all Iway changes - Fall 2010"
Clicking on it exposes the following url:
http://www.dot.ri.gov/documents/iway/Iway_Changes_Fall2010.pdf
However, the tab remains blank, even though it says "Done" in the bottom left corner.
When I use Google Chrome as a browser, I have no problem opening that url.
This has occurred numerous times over the past several days on several different sites--and usually the link that will not open is a pdf file.

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

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When I try to access an active link from a website (usually a pdf file), the new tab opens and is labeled correctly; the word "done" appears at the bottom; but the page does not open or download. The same problem does not occur with Chrome.

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