When I try to access the iTunes store iTunes stops working
Why does iTunes stop working when I go to the Itunes store on my Windows PC?
Hello ccyoung12,
It sounds like your iTunes application is becoming unresponsive when you access the iTunes Store. I recommend the troubleshooting from the article named:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
If that does not resolve the issue, I would next uninstall iTunes and its associated apps with either of these 2 articles depending on the version of Windows you are using:
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/ht1925
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
Thank you for using Apple Support Communities.
All the very best,
Sterling
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Process: App Store [367]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: 1.2.2 (129.16)
Build Info: Firenze-129016000000000~4
Code Type: X86-64 (Native)
Parent Process: launchd [140]
User ID: 501
Date/Time: 2014-01-03 11:26:49.848 -0600
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 3083 sec
Crashes Since Last Report: 41
Per-App Interval Since Last Report: 9 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: 49E8EBBC-E8B9-D9E8-7750-6224A591B671
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007fff46a43281
VM Regions Near 0x7fff46a43281:
MALLOC_TINY 00007fc104100000-00007fc104400000 [ 3072K] rw-/rwx SM=PRV
-->
STACK GUARD 00007fff523e9000-00007fff55be9000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 0x00007fff46a43281 0 + 140734378553985
1 com.apple.WebCore 0x00007fff8e36a93d WebCore::InlineFlowBox::addTextBoxVisualOverflow(WebCore::InlineTextBox*, ***::HashMap<WebCore::InlineTextBox const*, std::__1::pair<***::Vector<WebCore::SimpleFontData const*, 0ul>, WebCore::GlyphOverflow>, ***::PtrHash<WebCore::InlineTextBox const*>, ***::HashTraits<WebCore::InlineTextBox const*>, ***::HashTraits<std::__1::pair<***::Vector<WebCore::SimpleFontData const*, 0ul>, WebCore::GlyphOverflow> > >&, WebCore::IntRect&) + 717
2 com.apple.WebCore 0x00007fff8e368e4a WebCore::InlineFlowBox::computeOverflow(int, int, ***::HashMap<WebCore::InlineTextBox const*, std::__1::pair<***::Vector<WebCore::SimpleFontData const*, 0ul>, WebCore::GlyphOverflow>, ***::PtrHash<WebCore::InlineTextBox const*>, ***::HashTraits<WebCore::InlineTextBox const*>, ***::HashTraits<std::__1::pair<***::Vector<WebCore::SimpleFontData const*, 0ul>, WebCore::GlyphOverflow> > >&) + 314
3 com.apple.WebCore 0x00007fff8dc405c0 WebCore::RenderBlock::createLineBoxesFromBidiRuns(WebCore::BidiRunList<WebCore: :BidiRun>&, WebCore::InlineIterator const&, WebCore::LineInfo&, WebCore::VerticalPositionCache&, WebCore::BidiRun*) + 272
4 com.apple.WebCore 0x00007fff8e5d98e6 WebCore::RenderBlock::layoutRunsAndFloatsInRange(WebCore::LineLayoutState&, WebCore::BidiResolver<WebCore::InlineIterator, WebCore::BidiRun>&, WebCore::InlineIterator const&, WebCore::BidiStatus const&, unsigned int) + 3654
5 com.apple.WebCore 0x00007fff8e5d802b WebCore::RenderBlock::layoutRunsAndFloats(WebCore::LineLayoutState&, bool) + 1227
6 com.apple.WebCore 0x00007fff8dc39d9c WebCore::RenderBlock::layoutInlineChildren(bool, int&, int&) + 1372
7 com.apple.WebCore 0x00007fff8dc35741 WebCore::RenderBlock::layoutBlock(bool, int) + 1249
8 com.apple.WebCore 0x00007fff8dc34f84 WebCore::RenderBlock::layout() + 52
9 com.apple.WebCore 0x00007fff8dc38076 WebCore::RenderBlock::layoutBlockChild(WebCore::RenderBox*, WebCore::RenderBlock::MarginInfo&, int&, int&) + 742
10 com.apple.WebCore 0x00007fff8dc37477 WebCore::RenderBlock::layoutBlockChildren(bool, int&) + 567
11 com.apple.WebCore 0x00007fff8dc35767 WebCore::RenderBlock::layoutBlock(bool, int) + 1287
12 com.apple.WebCore 0x00007fff8dc34f84 WebCore::RenderBlock::layout() + 52
13 com.apple.WebCore 0x00007fff8dc446d9 WebCore::RenderBlock::layoutPositionedObjects(bool) + 441
14 com.apple.WebCore 0x00007fff8dc35a98 WebCore::RenderBlock::layoutBlock(bool, int) + 2104
15 com.apple.WebCore 0x00007fff8dc34f84 WebCore::RenderBlock::layout() + 52
16 com.apple.WebCore 0x00007fff8dc34ed7 WebCore::RenderView::layout() + 759
17 com.apple.WebCore 0x00007fff8dc343b6 WebCore::FrameView::layout(bool) + 1702
18 com.apple.WebCore 0x00007fff8dbe8fd4 WebCore::ThreadTimers::sharedTimerFiredInternal() + 148
19 com.apple.WebCore 0x00007fff8e68c033 WebCore::timerFired(__CFRunLoopTimer*, void*) + 51
20 com.apple.CoreFoundation 0x00007fff8f5b6804 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
21 com.apple.CoreFoundation 0x00007fff8f5b631d __CFRunLoopDoTimer + 557
22 com.apple.CoreFoundation 0x00007fff8f59bad9 __CFRunLoopRun + 1529
23 com.apple.CoreFoundation 0x00007fff8f59b0e2 CFRunLoopRunSpecific + 290
24 com.apple.HIToolbox 0x00007fff8c00feb4 RunCurrentEventLoopInMode + 209
25 com.apple.HIToolbox 0x00007fff8c00fc52 ReceiveNextEventCommon + 356
26 com.apple.HIToolbox 0x00007fff8c00fae3 BlockUntilNextEventMatchingListInMode + 62
27 com.apple.AppKit 0x00007fff840b8533 _DPSNextEvent + 685
28 com.apple.AppKit 0x00007fff840b7df2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
29 com.apple.AppKit 0x00007fff840af1a3 -[NSApplication run] + 517
30 com.apple.AppKit 0x00007fff84053bd6 NSApplicationMain + 869
31 com.apple.appstore 0x0000000109818a24 0x109817000 + 6692
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8f832d16 kevent + 10
1 libdispatch.dylib 0x00007fff876fadea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff876fa9ee _dispatch_mgr_thread + 54
Thread 2:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x00007fff8f830686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f82fc42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8f596233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8f59b916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8f59b0e2 CFRunLoopRunSpecific + 290
5 com.apple.CommerceKit 0x000000010993edb8 -[ISOperation runRunLoopUntilStopped] + 46
6 com.apple.CommerceKit 0x0000000109947cff -[ISURLOperation _runWithURL:] + 637
7 com.apple.CommerceKit 0x0000000109947a0a -[ISURLOperation _run] + 212
8 com.apple.CommerceKit 0x0000000109944798 -[ISURLOperation run] + 19
9 com.apple.CommerceKit 0x0000000109944076 -[ISStoreURLOperation _runURLOperation] + 1962
10 com.apple.CommerceKit 0x0000000109943300 -[ISStoreURLOperation run] + 121
11 com.apple.CommerceKit 0x000000010993f9d7 -[ISOperation _main:] + 425
12 com.apple.CommerceKit 0x000000010993f515 -[ISOperation main] + 606
13 com.apple.CommerceKit 0x000000010993eea8 -[ISOperation runSubOperation:returningError:] + 209
14 com.apple.CommerceKit 0x000000010993eaf7 -[ISLoadURLBagOperation _loadURLBagFromURL:] + 637
15 com.apple.CommerceKit 0x000000010993d80c -[ISLoadURLBagOperation run] + 347
16 com.apple.CommerceKit 0x000000010993f9d7 -[ISOperation _main:] + 425
17 com.apple.CommerceKit 0x000000010993f515 -[ISOperation main] + 606
18 com.apple.Foundation 0x00007fff8aab9926 -[__NSOperationInternal start] + 684
19 com.apple.Foundation 0x00007fff8aac10f1 __block_global_6 + 129
20 libdispatch.dylib 0x00007fff876fbf01 _dispatch_call_block_and_release + 15
21 libdispatch.dylib 0x00007fff876f80b6 _dispatch_client_callout + 8
22 libdispatch.dylib 0x00007fff876f91fa _dispatch_worker_thread2 + 304
23 libsystem_c.dylib 0x00007fff870c1cdb _pthread_wqthread + 404
24 libsystem_c.dylib 0x00007fff870ac191 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8f8326d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff870c1f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff870c1ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff870ac191 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8f8326d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff870c1f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff870c1ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff870ac191 start_wqthread + 13
Thread 5:: Dispatch queue: com.apple.SoftwareUpdate.SUAppStoreController.ScanAndSession
0 libsystem_kernel.dylib 0x00007fff8f830686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f82fc42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8f596233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8f59b916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8f59b0e2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation 0x00007fff8aac57ee -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268
6 com.apple.Foundation 0x00007fff8aac569b -[NSRunLoop(NSRunLoop) runUntilDate:] + 78
7 com.apple.SoftwareUpdate.framework 0x0000000109ced316 -[NSRunLoop(SUAdditions) _runUntilCondition:periodicAction:] + 162
8 com.apple.SoftwareUpdate.framework 0x0000000109cbedab -[SUScan performSynchronousScan] + 152
9 com.apple.SoftwareUpdate.framework 0x0000000109ce52d5 __144-[SUAppStoreUpdateController _startScanningForUpdates:conditionally:includingPrerelease:rampedUnseen:skipIfN otInitial:notifyOn:progress:finish:]_block_invoke_0189 + 626
10 libdispatch.dylib 0x00007fff876fbf01 _dispatch_call_block_and_release + 15
11 libdispatch.dylib 0x00007fff876f80b6 _dispatch_client_callout + 8
12 libdispatch.dylib 0x00007fff876f947f _dispatch_queue_drain + 235
13 libdispatch.dylib 0x00007fff876f92f1 _dispatch_queue_invoke + 52
14 libdispatch.dylib 0x00007fff876f91c3 _dispatch_worker_thread2 + 249
15 libsystem_c.dylib 0x00007fff870c1cdb _pthread_wqthread + 404
16 libsystem_c.dylib 0x00007fff870ac191 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8f8326d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff870c1f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff870c1ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff870ac191 start_wqthread + 13
Thread 7:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8f830686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f82fc42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8f596233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8f59b916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8f59b0e2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation 0x00007fff8aa62546 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356
6 com.apple.Foundation 0x00007fff8aac0562 __NSThread__main__ + 1345
7 libsystem_c.dylib 0x00007fff870bf772 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff870ac1a1 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8f8326d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff870c1f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff870c1ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff870ac191 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8f8326d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff870c1f1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff870c1ce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff870ac191 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8f830686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8f82fc42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8f596233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8f59b916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8f59b0e2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation 0x00007fff8aac57ee -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268
6 com.apple.Foundation 0x00007fff8aac569b -[NSRunLoop(NSRunLoop) runUntilDate:] + 78
7 com.apple.PackageKit 0x0000000109d9b66f +[PKURLConnection sendSynchronousRequest:returningResponse:error:] + 406
8 com.apple.SoftwareUpdate.framework 0x0000000109cc2f9c +[SUURLConnection sendSynchronousRequest:returningResponse:error:] + 160
9 com.apple.SoftwareUpdate.framework 0x0000000109cb6998 -[SUCatalogFetch _fetchDictionaryFromURL:returningError:] + 500
10 com.apple.SoftwareUpdate.framework 0x0000000109cb6e73 -[SUCatalogFetch _fetchAppleCatalogDictionaryReturningError:finalURL:isAppleProductionDefault:] + 513
11 com.apple.SoftwareUpdate.framework 0x0000000109cb72e1 -[SUCatalogFetch _fetchCatalogDictionaryReturningError:finalURL:isAppleDefault:isAppleProduction Default:usingURL:] + 574
12 com.apple.SoftwareUpdate.framework 0x0000000109cb73a5 -[SUCatalogFetch initWithURL:previousEntityTag:skipIfUnchanged:] + 175
13 com.apple.SoftwareUpdate.framework 0x0000000109cbd06e -[SUScan _scanMain:] + 1342
14 com.apple.Foundation 0x00007fff8aac0562 __NSThread__main__ + 1345
15 libsystem_c.dylib 0x00007fff870bf772 _pthread_start + 327
16 libsystem_c.dylib 0x00007fff870ac1a1 thread_start + 13
Thread 11:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff8f8320fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff870c3fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00007fff89de3b66 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x00007fff8a006bfa JSC::BlockAllocator::blockFreeingThreadMain() + 90
4 com.apple.JavaScriptCore 0x00007fff8a01c25f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x00007fff870bf772 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff870ac1a1 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff8f8320fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff870c3fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00007fff89f699d4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore 0x00007fff89f698b6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore 0x00007fff8a01c25f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x00007fff870bf772 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff870ac1a1 thread_start + 13
Thread 13:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00007fff8f832386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff871497c8 nanosleep + 163
2 libsystem_c.dylib 0x00007fff871496df usleep + 54
3 com.apple.AppKit 0x00007fff8429d838 -[NSUIHeartBeat _heartBeatThread:] + 543
4 com.apple.Foundation 0x00007fff8aac0562 __NSThread__main__ + 1345
5 libsystem_c.dylib 0x00007fff870bf772 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff870ac1a1 thread_start + 13
Thread 14:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8f832322 __select + 10
1 com.apple.CoreFoundation 0x00007fff8f5daf46 __CFSocketManager + 1302
2 libsystem_c.dylib 0x00007fff870bf772 _pthread_start + 327
3 libsystem_c.dylib 0x00007fff870ac1a1 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x000000003f000000 rdx: 0x000000004091d2f1
rdi: 0x000000010eaf9a0c rsi: 0x0000000000000000 rbp: 0x00007fff563e6680 rsp: 0x00007fff563e65e8
r8: 0x0000000000000000 r9: 0x00007fff8e57f57c r10: 0x000000000000001e r11: 0x0000000000000000
r12: 0x00007fff563e66d8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff46a43281 rfl: 0x0000000000010246 cr2: 0x00007fff46a43281
Logical CPU: 1
Binary Images:
0x109817000 - 0x109899ff7 com.apple.appstore (1.2.2 - 129.16) <849DBFF9-A5EB-313A-AD23-B4267DCA1B8E> /Applications/App Store.app/Contents/MacOS/App Store
0x1098c6000 - 0x10990afff com.apple.CoreRecognition (1.2 - 20.9) <9B01728E-489E-3E4F-9E43-D818A6AEBBE9> /System/Library/PrivateFrameworks/CoreRecognition.framework/Versions/A/CoreReco gnition
0x109920000 - 0x109c18fff com.apple.CommerceKit (1.2.0 - 135.34) <EA0891D7-235D-3682-9D88-C1964A5F02FF> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x109cb3000 - 0x109d12fff com.apple.SoftwareUpdate.framework (6 - 473) <14DF8520-A1AA-3C75-B811-628E0909F6FD> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareU pdate
0x109d5d000 - 0x109d61fff com.apple.ServerInformation (1.2 - 1) <5AC80E5E-3B55-3784-854D-1D49A874E775> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x109d69000 - 0x109e0bfff com.apple.PackageKit (3.0 - 262) <AFD81185-9C3D-3454-B29D-32B8828026B8> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
0x109e7a000 - 0x109e99ff7 com.apple.DistributionKit (700 - 735) <CDB189A0-F913-3D68-9747-CE3097B25D7E> /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit
0x10b7f4000 - 0x10b7f4ff9 +cl_kernels (???) <EDA3B73F-144B-440F-9858-1956F6947E79> cl_kernels
0x10b802000 - 0x10b803ffb +cl_kernels (???) <D295F8BC-980A-4BF6-90F2-8996ABD254E8> cl_kernels
0x10de84000 - 0x10de8dfe7 libcldcpuengine.dylib (2.2.16) <DB9678F6-7D50-384A-A961-6109B61D1607> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x10df16000 - 0x10dfb0ff7 unorm8_bgra.dylib (2.2.16) <5D62BED8-DF5D-3C51-94B4-57368FF10DDB> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
0x10e4c1000 - 0x10e4c2ffb +cl_kernels (???) <73371A7F-FCA7-4063-A889-F548E4975D89> cl_kernels
0x10e58e000 - 0x10e58fffa +cl_kernels (???) <A2660D7A-2FBB-479D-A70B-B19B798A3E46> cl_kernels
0x7fff69417000 - 0x7fff6944b93f dyld (210.2.3) <36CAA36E-72BC-3E48-96D9-B96A2DF77730> /usr/lib/dyld
0x7fff82eee000 - 0x7fff82eefff7 libdnsinfo.dylib (453.19) <14202FFB-C3CA-3FCC-94B0-14611BF8692D> /usr/lib/system/libdnsinfo.dylib
0x7fff82ef4000 - 0x7fff82f03ff7 libxar.1.dylib (105) <370ED355-E516-311E-BAFD-D80633A84BE1> /usr/lib/libxar.1.dylib
0x7fff82f04000 - 0x7fff82f41fef libGLImage.dylib (8.10.1) <91E31B9B-4141-36D5-ABDC-20F1D6D1D0CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff82f42000 - 0x7fff82f43ff7 libsystem_sandbox.dylib (220.3) <B739DA63-B675-387A-AD84-412A651143C0> /usr/lib/system/libsystem_sandbox.dylib
0x7fff82f5f000 - 0x7fff82f8dff7 libsystem_m.dylib (3022.6) <B434BE5C-25AB-3EBD-BAA7-5304B34E3441> /usr/lib/system/libsystem_m.dylib
0x7fff82f8e000 - 0x7fff82fbaff7 libRIP.A.dylib (333.1) <CC2A33EB-409C-3C4D-97D4-41F4A080F874> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff82fbb000 - 0x7fff82fdcfff com.apple.Ubiquity (1.2 - 243.15) <C9A7EE77-B637-3676-B667-C0843BBB0409> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x7fff82fdd000 - 0x7fff8302afff com.apple.CoreMediaIO (309.0 - 4163.1) <8FD1C1A9-25C5-3B9E-A76D-BE813253B358> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff83237000 - 0x7fff8346cff7 com.apple.CoreData (106.1 - 407.7) <24E0A6B4-9ECA-3D12-B26A-72B9DCF09768> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
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0x7fff89787000 - 0x7fff89814ff7 com.apple.SearchKit (1.4.0 - 1.4.0) <C7F43889-F8BF-3CB9-AD66-11AEFCBCEDE7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff89815000 - 0x7fff89818fff libRadiance.dylib (851) <C317B2C7-CA3A-329F-B6DC-7CC33FE08C81> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff89841000 - 0x7fff8984efff com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff898f6000 - 0x7fff898f7fff libScreenReader.dylib (264.6) <299274C2-0030-3FDC-8C8F-2933095CD02B> /usr/lib/libScreenReader.dylib
0x7fff898f8000 - 0x7fff8990aff7 libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib
0x7fff8990b000 - 0x7fff89930ff7 libc++abi.dylib (26) <D86169F3-9F31-377A-9AF3-DB17142052E4> /usr/lib/libc++abi.dylib
0x7fff89931000 - 0x7fff899cbfff libvMisc.dylib (380.10) <A7F12764-A94C-36EB-88E0-F826F5AF55B4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff899cc000 - 0x7fff89a39ff7 com.apple.datadetectorscore (4.1 - 269.3) <5775F0DB-87D6-310D-8B03-E2AD729EFB28> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff89a8c000 - 0x7fff89a93fff com.apple.NetFS (5.0 - 4.0) <82E24B9A-7742-3DA3-9E99-ED267D98C05E> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff89afb000 - 0x7fff89dccff7 com.apple.security (7.0 - 55179.13) <F428E306-C407-3B55-BA82-E58755E8A76F> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff89dcd000 - 0x7fff89ddbff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
0x7fff89ddc000 - 0x7fff89ddcffd com.apple.audio.units.AudioUnit (1.9.2 - 1.9.2) <6D314680-7409-3BC7-A807-36341411AF9A> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff89ddd000 - 0x7fff8a078ff7 com.apple.JavaScriptCore (8536 - 8536.30) <FE3C5ADD-43D3-33C9-9150-8DCEFDA218E2> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff8a0a2000 - 0x7fff8a0a4fff com.apple.securityhi (4.0 - 55002) <26E6D477-EF61-351F-BA8C-67824AA231C6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff8a431000 - 0x7fff8a433fff com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff8a434000 - 0x7fff8a46eff7 com.apple.GSS (3.0 - 2.0) <423BDFCC-9187-3F3E-ABB0-D280003EB15E> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8a46f000 - 0x7fff8a48eff7 libresolv.9.dylib (51) <0882DC2D-A892-31FF-AD8C-0BB518C48B23> /usr/lib/libresolv.9.dylib
0x7fff8a497000 - 0x7fff8a497fff com.apple.Accelerate (1.8 - Accelerate 1.8) <878A6E7E-CB34-380F-8212-47FBF12C7C96> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff8a498000 - 0x7fff8a49cfff libGIF.dylib (851) <AD40D084-6E34-38CD-967D-705F94B188DA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
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0x7fff8ade7000 - 0x7fff8adeafff libutil.dylib (30) <EF3340B2-9A53-3D5E-B9B4-BDB5EEECC178> /usr/lib/libutil.dylib
0x7fff8adeb000 - 0x7fff8b208fff FaceCoreLight (2.4.1) <A34C9575-C4C1-31B1-809B-7751070B4E8B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x7fff8b209000 - 0x7fff8b237fff com.apple.CoreServicesInternal (154.3 - 154.3) <F4E118E4-E327-3314-83D7-EA20B1717ED0> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff8b392000 - 0x7fff8b789fff libLAPACK.dylib (1073.4) <D632EC8B-2BA0-3853-800A-20DA00A1091C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x7fff8b7c7000 - 0x7fff8b82ffff libvDSP.dylib (380.10) <3CA154A3-1BE5-3CF4-BE48-F0A719A963BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff8b830000 - 0x7fff8b873ff7 com.apple.RemoteViewServices (2.0 - 80.6) <5CFA361D-4853-3ACC-9EFC-A2AC1F43BA4B> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
0x7fff8b874000 - 0x7fff8b876ff7 libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
0x7fff8b877000 - 0x7fff8b8f6ff7 com.apple.securityfoundation (6.0 - 55115.4) <8676E0DF-295F-3690-BDAA-6C9C1D210B88> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff8bb98000 - 0x7fff8bbeefff com.apple.HIServices (1.20 - 417) <A1129272-FEC8-350B-BA26-5A97F23C413D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff8bc7b000 - 0x7fff8bc80fff libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib
0x7fff8bc81000 - 0x7fff8bc8cfff com.apple.CommonAuth (3.0 - 2.0) <1CA95702-DDC7-3ADB-891E-7F037ABDDA14> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8bc9b000 - 0x7fff8be9bfff libicucore.A.dylib (491.11.3) <5783D305-04E8-3D17-94F7-1CEAFA975240> /usr/lib/libicucore.A.dylib
0x7fff8bee4000 - 0x7fff8bf16fff com.apple.framework.Admin (12.2 - 12.2) <C61706AD-6952-3B8D-B926-330506F45339> /System/Library/PrivateFrameworks/Admin.framework/Versions/A/Admin
0x7fff8bf63000 - 0x7fff8bfaffff com.apple.framework.CoreWLAN (3.4 - 340.18) <BCFA14A9-728C-371A-936E-2EDF2EC2F40F> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff8bfb0000 - 0x7fff8c2e0fff com.apple.HIToolbox (2.0 - 626.1) <656D08C2-9068-3532-ABDD-32EC5057CCB2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff8c2e1000 - 0x7fff8c2edfff com.apple.login (2.0 - 2.0) <2CE05B78-5D08-3666-B816-6E1874386407> /System/Library/PrivateFrameworks/login.framework/Versions/A/login
0x7fff8c2f5000 - 0x7fff8c40ffff com.apple.coreavchd (5.6.0 - 5600.4.16) <0CF2ABE5-B088-3B5D-9C04-47AE708ADAE3> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x7fff8c410000 - 0x7fff8c410fff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <F565B686-24E2-39F2-ACC3-C5E4084476BE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff8c411000 - 0x7fff8c459fff libcurl.4.dylib (69.2) <EBDBF42D-E4A6-3D05-A76B-2817D79D59E2> /usr/lib/libcurl.4.dylib
0x7fff8c5b3000 - 0x7fff8c6b5fff libcrypto.0.9.8.dylib (47.2) <CF3BAB7E-4972-39FD-AF92-28ACAFF0873E> /usr/lib/libcrypto.0.9.8.dylib
0x7fff8c756000 - 0x7fff8c8e1fff com.apple.WebKit (8536 - 8536.30.1) <56B86FA1-ED74-3001-8942-1CA2281540EC> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff8c996000 - 0x7fff8cf06ff7 com.apple.CoreAUC (6.22.03 - 6.22.03) <A77BC97A-B695-3F7E-8696-5B2357C2726B> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff8cf07000 - 0x7fff8cf0bfff libpam.2.dylib (20) <C8F45864-5B58-3237-87E1-2C258A1D73B8> /usr/lib/libpam.2.dylib
0x7fff8cf0c000 - 0x7fff8cf4fff7 com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff8cf50000 - 0x7fff8cf67fff libGL.dylib (8.10.1) <F8BABA3C-7810-3A65-83FC-61945AA50E90> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8cf68000 - 0x7fff8d065ff7 libxml2.2.dylib (22.3) <47B09CB2-C636-3024-8B55-6040F7829B4C> /usr/lib/libxml2.2.dylib
0x7fff8d066000 - 0x7fff8d06afff com.apple.IOSurface (86.0.4 - 86.0.4) <26F01CD4-B76B-37A3-989D-66E8140542B3> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8d082000 - 0x7fff8d0eaff7 libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib
0x7fff8d0eb000 - 0x7fff8d0fcff7 libsasl2.2.dylib (166) <649CAE0E-8FFE-3C60-A849-BE6300E4B726> /usr/lib/libsasl2.2.dylib
0x7fff8d0fd000 - 0x7fff8d3a1ff7 com.apple.CoreImage (8.4.0 - 1.0.1) <CC6DD22B-FFC6-310B-BE13-2397A02C79EF> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff8d3e5000 - 0x7fff8d431ff7 libauto.dylib (185.4) <AD5A4CE7-CB53-313C-9FAE-673303CC2D35> /usr/lib/libauto.dylib
0x7fff8d482000 - 0x7fff8d48cfff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff8d48d000 - 0x7fff8d4e2ff7 libTIFF.dylib (851) <7706BB07-E7E8-38BE-A5F0-D8B63E3B9283> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8d535000 - 0x7fff8d543ff7 libkxld.dylib (2050.48.12) <B8F7ED1F-CF84-3777-9183-0A1C513DF81F> /usr/lib/system/libkxld.dylib
0x7fff8d544000 - 0x7fff8d980fff com.apple.VideoToolbox (1.0 - 926.106) <B1185D9D-02AC-3D27-B894-21B1179F2AEF> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff8da9b000 - 0x7fff8db90fff libiconv.2.dylib (34) <FEE8B996-EB44-37FA-B96E-D379664DEFE1> /usr/lib/libiconv.2.dylib
0x7fff8dbcc000 - 0x7fff8eb8bff7 com.apple.WebCore (8536 - 8536.30.2) <3FF4783B-EF75-34F5-995C-316557148A18> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff8eb8c000 - 0x7fff8ec2aff7 com.apple.ink.framework (10.8.2 - 150) <84B9825C-3822-375F-BE58-A753444FBDE2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff8ecf0000 - 0x7fff8ed70ff7 com.apple.ApplicationServices.ATS (332 - 341.1) <BD83B039-AB25-3E3E-9975-A67DAE66988B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x7fff8edc2000 - 0x7fff8eedbfff com.apple.ImageIO.framework (3.2.2 - 851) <6552C673-9F29-3B31-A12E-C4391A950965> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff8eef7000 - 0x7fff8ef51fff com.apple.print.framework.PrintCore (8.3 - 387.2) <5BA0CBED-4D80-386A-9646-F835C9805B71> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fff8efaf000 - 0x7fff8efd1ff7 com.apple.Kerberos (2.0 - 1) <C49B8820-34ED-39D7-A407-A3E854153556> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x7fff8efe0000 - 0x7fff8efe4fff libCoreVMClient.dylib (32.5) <DB009CD4-BB0E-3331-BBB4-A118781D193F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff8efe6000 - 0x7fff8eff2ff7 com.apple.DirectoryService.Framework (10.8 - 151.10) <DA05EF06-8EBD-3759-B5D3-E6FC86C5D850> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x7fff8eff3000 - 0x7fff8f01aff7 com.apple.PerformanceAnalysis (1.16 - 16) <E4888388-F41B-313E-9CBB-5807D077BDA9> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff8f01b000 - 0x7fff8f11dfff libJP2.dylib (851) <26FFBDBF-9CCE-33D7-A45B-0A31C98DA37E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x7fff8f11e000 - 0x7fff8f16dff7 libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
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0x7fff8f426000 - 0x7fff8f42dfff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
You are not connected to the internet. Try:
- Resetting the iPod
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Powerng off and then back on your router
- Resetting network Settings: Setings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections -
Keeps saying incorrect password, when I try to access the App store on Iphone 4
This has been stressing me out beyond belief. All I really want to do is download something from the App store and it KEEPS ASKING ME FOR MY PASSWORD. I've changed it three times. I enter everything correctly. I know I do because I checked it many of times, if anyone can help me please do. I don't know what's up with this.
Resolved it. Signed out than back in. Oh my goodness I was about to scream.
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The message said that my iPod could not verify the server and said accept,details, and cancel. I chose cancel and now I can get on to the App Store and many of my apps that require the Internet. This message has came up many times. What should I do? Thanks in advance.
Settings -> Store --> AppleID
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My internet keeps going down and when I try to renew the DHCP lease it stops working altogether
Every couple of weeks my internet would go down, I would be surfing the web and suddenly my connection would fail. I would try renewing my DHCP lease and every time I did I would get an IPv4 address of 192.168.0.100. Originally, restarting the router would fix the problem but the past couple of times they needed a technician from the provider to fix it. Even using the Ethernet cable doesn't work either.
is there a reason why this keeps happening and how do I stop it from happening again? Is there anything I can try to fix it on my end?
my computer is a five year old MacBook, running OS X 10.9.4Having the same problem. Watched 25 minutes of a rental and it stopped with the message"unable to load video"
Using current version IPad mini.
Ios7 is HUGH PIECE OF CRAP!!!! -
When I attempt to install a game on my I phone 3g, another person's ID (email address) is on the little box where it asks for my password. It won't accept my password because it's not my ID. How can I get this person's ID off my phone? Have I been hacked or something??
Just sign put of that account and into yours.
This is covered in the manual:
iPhone User Guide (For iOS 4.2 and 4.3 Software) -
Connection failed whenever I try to access the App Store
Whenever I try to access the App Store from my iMac, after a second or two I just get 'Connection failed.'
It isn't my password or login as I am able to access this perfectly from my iPad and iPhone.
What I have tried:
Different connections (ethernet/wireless)
Connecting to iTunes first (this works fine), then going into the App Store and trying it again
Deleting ~/Library/Preferences/com.apple.appstore.plist, ~/Library/Preferences/com.apple.storeagent.plist, ~/Library/Caches/com.apple.appstore/Cache.db
pretty much everything on "connection failed" mac app store
I am using Mavericks 10.9 if that is any help.
ThanksTo give some more information:
In the console app I had a look at some of the messages I am getting when I try to access the app store. I get 20-odd lines of:
02/08/2014 12:29:40.000 kernel[0]: Sandbox: App Store(1017) deny file-write-data /private/var/db/mds/system/mds.lock
Anyone know what this means? Obviously I am being denied access to something! I have only had this Mac for a few days and don't profess to be that knowledgable about them at all so any info is appreciated.
Thanks -
Received the following error message while trying to install icloud 3.1 and my iTunes stops when I try to access the iTune store, Microsoft.vc80.CRT,type="win32",ver="8.0.50727.6195",processorArchitecture="amd 64".HRESULT:0x800703EE. Recently upgraded to windows 8.1 then everything just wouldn't work properly
Could you solve this problem? I have similr problem. I can't upgrade Itune it generat the error below. I already unistall de all version but the error still appear. Could you help?
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Hi my itunes program crashes when i try to access the itunes store. Have tried to uninstall and reinstall to no avail.
Me too - running iTunes 10.5.3 on Windows 7. Will allow me to sign in to iTunes, download app updates and then if I either close iTunes or try to sign out of my iTunes account it all freezes. So frustrating, because my understanding is that iTunes saves the library file when exiting. So, everytime I update apps I lose all the downloads.
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Unknown error (-50) when I try to access the itunes store.
I keep getting an unknown error (-50) when I try to access the itunes store. I have the latest version of iTunes and I am running windows xp service pack 3. I never had trouble before. I am getting frustrated as I cannot even find a good phone number to talk to a live person to complain. Any help would be appreciated.
iTunes Store- "Error (-50)" when downloading purchased content
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when i try to access the itunes store to buy music, it loads at the top and says connecting to itunes store..then it loads all the way and goes to a blank page. it loads and seems like it is will work, but then goes to a blank page. Why is it doing this?
Hello katyhale,
I found a couple of articles that might help with the issue you are experiencing with the iTunes Store.
If you are getting a white screen when accessing the iTunes Store and using a Windows computer, I recommend reviewing this article:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
If you are still not able to access the store, I recommend the following article:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Windows 8.1 shuts down itunes when I try to access the itunes store.
Windows 8.1 shuts down itunes when I try to access the itunes store.
This will fix it. It's from another conversation. Sony Singh posted this.
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
to: C:\Program Files (x86)\iTunes
If you need help, let me know. -
I can do everything in iTunes but get to the store. When I try to access the store I can't get to the main screen. It freezes up. I have the latest version. Can anyone provide any suggestions or help?
Also try to reinstall itunes do no t worry no media will be erased.
http://youtu.be/3c90vXO8K5w
Look into what security software you are running and disable it and also go to apple.com/support and search for
itunes store connection issues by actually typing that into the bar next to support then scroll down to one of the TS articles and begin a jounrey of internet explorer configuration.
I have done the looking for you all:
http://support.apple.com/kb/TS1379
http://support.apple.com/kb/HT1527
http://support.apple.com/kb/TS1368 -
I am not able to access the "Settings" on my iPad 3. I just get a gray screen for about 30 seconds and then the app shuts down. I am also unable to access the App store, iTunes, or any app requiring an internet connection. Any thoughts?
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
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