When I try to buy an in app purchase it says "The Apple ID you entered couldn't be found or your password was incorrect"
I Can't purchase any in app purchases. Can someone please help me.
What do you mean by ""make check for existing purchase and it happens (error message)."
Just what are yo doing when yo get that error message?
Similar Messages
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Is any ody else experiencing this? This seems to have started happening after the upgrade to iOS 7.1!!!
where are you and what are you trying to do when you get this message?
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"The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
With the correct password, I get that message while trying to make an in-app purchase. If I enter the password incorrectly I get "Your Apple ID or password is incorrect." This has been going on since about 10am central. What's up? I have seen this was an issue in the past years but not recently and no real answer was given.
Hi skn728,
If you can verify that your Apple ID and password are correct by logging in at AppleID.apple.com and are certain that all your apps were purchased under that ID, you may want to try manually logging out of your Apple ID on your iPhone, then logging back in. You may find the following article helpful:
iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht1311
Regards,
- Brenden -
Hi. NOT CALL ME FOR I AM DEAF BETTER U WRITE ONLY EMAIL.
When I run the app ALLMYMUSIC FROM WONDERSHARE after installing I get this window up.
When I log in with my Apple ID I just get:
The Apple ID you entered couldn't be found or your password was incorrect. Please try again.
I have however made sure that this is the correct Apple ID and password that I am putting in. In the Mac App Store it works.
Do you have any solution?
I am running Mavericks 10.9.2.To post a screenshot click on the "Camera" button at the top of the reply box and upload it there.
MtD -
When I try to make an in-app purchase it says "purchase could not be completed" how do I fix that?
If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Help....I am trying to set up iClould on my pc....the set up was complete....when I try to sign in to set up it says the Apple ID is valid but is not an iCloud account. Please help me and tell me what I am doing wrong. Thx
Hi DesCoop,
You must initiallly activate iCloud from an IOS device or a Mac. You cannot inititally activated from a PC.
Sorry.
GB -
When i try to make an in-app purchase for this one app it says contact support to complete transaction. Why is it saying this?
Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them. -
Whenever I try to make an in app purchase it says it wasn't able to complete the purchase I'm using a iTunes voucher I've loaded it onto my account what can I do to make it work it says visit iTunes - support but nothing helps me
Wht is the exact wording of the message you get when you:
Apple - Support - iTunes - Contact Us -
Whenever i do a in app purchases it says "purchase could not be completed" what does that mean? I did my payment method right...help??
What payment method are you using? Credit card, gift card?
Cheers, Tom -
In-app purchases not working please help
If you are getting a message to contact iTunes support then you can do so via this page and ask them for help (on thses forume we won't know why it's appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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When I try to make an in-app purchase, it says it cannot complete the transaction.
So, I downloaded the app Roblox mobile and tried to make an in-app purchase with it, and it worked the first three times, but when I tried a forth time, it said "Please contact Itunes Support to complete this transaction" I then tried purchasing an app, and I was able, same with songs. But not with the in-app purchase. I do not use credit card, but I just got a few Itunes gift cards and I'm using those. I have redownloaded the app and tried over and over, and even waited a day, but it still doesn't work... its an Ipod 4th Gen and I just got it a few days ago, and there's only about ten apps on it. I also got the apple account at the same time. I sent Itunes support a message, but I'm posting this while waiting for their response.
rockyboy223 wrote:
I thought the question was implied. How do I get this fixed so I can make the in-app purchase?
By doing exactly what it said to do and what you have alrready done:
"Please contact Itunes Support to complete this transaction"
This is an issue with itunes support. You have done all you can do -
Please help anyone
I believe that it's actually telling you that you need to contact Apple support, and if so you will need to do what it says, contact iTunes Support. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
when we try to buy a new app or update our existing apps, my account settings wont allow me to enter ANY of my credit cards. It says to contact apple/itunes/support, but when I do, I don't understand how to navigate it to find an answer. Help!
Click here and ask the iTunes Store staff for assistance.
(108048) -
More Details: http://feedback.photoshop.com/photoshop_family/topics/cannot_download_camera_pac k_inside_photoshop_app
My friend is trying to purchase an IAP on Adobe Photoshop Express, however they get an error saying "Can not buy this item. You must buy the application to which this item is intended to buy the item" when they try to make an In app Purchase". Everything other app is working fine.
Any thoughts/suggestion to make this error go away?I suggest trying the update again after an hour or two. Sometimes, the notice that an update is available comes an hour or two before the developers actually sends the revised app out to be downloaded.
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Why after few in app purchases I get a message that "your purchase could not be completed" when I try to do more in app purchases?!?! It's annoying!!
Sometimes rapid purchases look suspicious if you have a credit card attached to your account. Store credit takes a minute to catch up depending if the balance is low on the account. May want to check balance or with credit card company.
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