When I try to buy something with my gift card they ask me some questions that I do not know which is the answerd

when I try to buy something with my gift card they ask me some questions that I do not know which is the answerd!!

Arlenefromtn wrote:
I need help on this.I don't know these questions ...
See Here. Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact

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HT5312 I did all the steps, but my problem is that they are asking me some questions that I did not select when I created my Apple ID, so I clicked where it said reset security questions info... and then when I went to my email, they didn't sended me anyt

I did all the steps, but my problem is that they are asking me some questions that I did not selected when I created my Apple ID, so I clicked where it said reset security quiestion info...... And then when I went and cheked my email, they did not send anything to me!
This problem started 1 month ago!
Ivana1728

The email response is automated, and almost certainly is detected as "junk" or "spam". So, try again and check your spam folders for their reply.

I want to buy some music and It is asking some question that I do not have any idea the answer

When I am trying to buy some music iTunes is asking me about some questions that I do not have any idea....

Hello Brandy,
Unfortunately, you can't change or etrieve them by yourself as you forgot the original ones. You may contact iTunes store support though. Here's what you can do:
https://expresslane.apple.com/
Follow these steps:
All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security
Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
You will find an option to send an email to Apple on that page. Indicate that you forgot the answers to your security questions and wait for iTunes support to reply.
I hope this helps.

What do I do when I buy something with a gift card and do not recieve the contents

I Selected a payment on a game from a gift card and purchased the item but didn't recieve the contents but it still took the money off of the gift card, what do I do?

I hope that..
do not afraid, your problem will be solved ..
brandonfrommarch can i now the app name ?

TS1292 When i try to buy something it sey (contact itunes support to finish this trade) why????

Can any one help me please? When i try to buy something it sey ( please contact itunes support to finish this trade). How i do that

Welcome to the Apple Community.
Did you follow the instructions in the message and contact Apple, which you can do through iTunes Store Support. If Apple have asked you to contact them, then the issue can only be resolved by them.

I am having problem with my itunes account because when i try to buy something online it say..Your purchase can not be completed for assistance, contact itunes support.

I am having problem with my itunes account because when i try to buy something online it say..Your purchase can not be completed for assistance, contact itunes support.

What happened when you contacted iTunes support as directed?
http://www.apple.com/support/itunes/contact/

When I try to buy something, I get an Apple-ID which is not the one I want to use, and I don't know how to get rid of it either, so that I can use my ID, which is in Mail, Contacts etc. The ID I get, I can't find, so that I can delete it. What to do?

When I try to buy something, I get an Apple-ID which is not the one I want to use, and I don't know how to get rid of it either, so that I can replace it with my ID in Mail, contacts etc. The ID I get without wanting it, I can't find anywhere. I have to delete it. How do I solve this problem, anyone?

My content was obtained through another ID, which popped up earlier. Now this one doesn't pop up, and my current ID doesn't pop up either, but another one. How do you find an ID which is not in the store, and not in Mail, contacts etc. either?
Or is it possible to write the ID yourself when you want to buy something, not only to have it popped up being unable to be changed?

HT2731 I have created an Apple ID and password but I keep getting this message when I try to buy something in the i tunes store: "Use another apple ID"

I have created an Apple ID and password but keep getting the following message when I try to buy something through the itunes store "Enter another Apple ID"
I had been buying things ealier with another Apple ID that I set up for my husband. The first time I ran into this I went ahead and set up another account for my self but am still getting the same message. What do I need to do?

you need to review the account and verify it, including payment method. If there's no option that states 'none' next to the creditcard options, you'll need to use a creditcard for this.

I get a message "your purchase could not be completed" when I try to buy something,

I get a message "your purchase could not be completed" when I try to buy something and a recommendation to contact itune support, it happends when I try to buy coins, etc while playing a game does anyone had this issue? how do you fix it?

I am having same problem when I try to buy game items it says same thing with you. I am not a native speaker so even i go to www.apple.com/support/itunes I can't understand instructions how can I solve this prolbum?

When i try to buy something it gives me my security questions i put them in right but saying they are worng i try to send me a email of the answers from itunes but it near shows up in my email?

when i try to buy something it gives me my security questions i put them in right but saying they are worng i try to send me a email of the answers from itunes but it near shows up in my email?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412)

HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412)

HT3702 I have put 25 pound on my iTunes account but when I try to buy something it says billing error and goes to my visa card account and says payment declined but I have 25 pound in my iTunes account can someone help?

I have put 25 pound on my iTunes account but when I try to buy something it goes to my visa account and says billing error payment declined but I have 25pound in my I tunes account why can't I use the money in my I tunes account ?

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

Hi, I have a Power Book G4 Tiger 10.4.11 and my problem concerns iTunes 9.2.1(5). I have changed my Apple ID and password recently. Since that, I am told when I try to buy something in iTunes Store that my "session has expired". Where does this come from?

Hi, I have a Power Book G4 Tiger 10.4.11 and my problem concerns iTunes 9.2.1(5). I have changed my Apple ID and password recently. Since that, I am told, only when I try to buy something in iTunes Store, that my "session has expired". Where does this come from? What should I do to solve this problem ? I would greatly appreciate your help. Thank you in advance.

Hi, I am khonthaï. I solved the problem thanks to JHdeVilliers's post on 4 Dec. 2011: I removed all cookies in Safari and it worked immediately !!!

When i try to buy something it always says "could not be downloaded at this time"?

I need help when i try to buy something on itunes it says," could not be downloaded at this time"

That's not necessarily correct. At least in my case slides and videos for Stanford CS193P are downloading from deimos3.apple.com.
Annoyingly if I try to download "12. Persistence (November 3, 2011) - SD" from iTunes U on my iPad I get the error message:
     Unable to Download Podcast
     "12. Persistence (November 3, 2011) - SD" could not be downloaded at this time.
     [Done] [Retry]
But if I then try from iTunes on my MacBook Pro sitting right beside it on the same network it actually starts downloading. Generally I've found downloads to be more reliable from my MacBook than on my iPad, but they're still amazingly slow (10 kilobytes per second seems the norm, regardless of whose network I'm on at the time).

HT1491 I cannot answer my security question when I try to buy something.

I cannot answer right my security question when I try to buy something at iTunes Store?

Contact Apple and they can help you: https://expresslane.apple.com/

When I try to buy something with my gift card they ask me some questions that I do not know which is the answerd

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