When I try to check for updates, an error message appears with no details. How do I get and check the updates on my new intex cloud fx phone?

I have a new Intex Cloud Fx phone. In this, I go to 'Device in formation' and try to update the device by pressing update now, I get an error message that says 'an error occurred while checking for updates'. Also, it does not respond to the' last updated' command. When I press 'more device information' I can see’ OS version Intex_Cloud_FX_V07’. I have tried all kinds of procedures suggested on the net and elsewhere but have not succeeded in updating my phone, so far. This includes resetting the phone. I am using a Wi-fi connection. It seems that quite a few persons are facing this problem. There have been suggestions ranging from 'there is a bug' to 'there are no updates'. So, the problem persists, with no end in sight. I feel Mozilla should look at it.

Hi!
Thanks for contacting us today! I understand you are having issues with updating, and using the device.
I believe that we are aware of the update issue however, it is ultimately the carrier/ manufacturer to provide updates. Please contact the respective company for assistance.
As for device using, and things not working. Please provide us with more details. (Note: the bug may have already been fixed, but is available in a later update).
Thanks!

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Hi!
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Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
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When I try to check for updates, an error message appears with no details. How do I get and check the updates on my new intex cloud fx phone?

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