When I try to download all my info like notes and contacts onto a new iphone an error appears saying that it is incompatible or the backup was corrup, how do I fix this?
When I try to download all my info like notes and contacts onto a new iphone an error appears saying that it is incompatible or the backup was corrup, how do I fix this?
Which is it? Is "it" incompatible or is the backup corrupt?
What specifically are you attempting and what specifically is occurring?
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I had to uninstall my itunes off my computer for technical reasons. Now that I have installed back most of my music won't play....the error says cannot locate original file. How can I fix this?
If you didnt cut and paste your music from the original location, it should still be there!
Go to the original Location of your music, Hope this helps. -
My macbook pro says that 500 gb are being used by other storage. how do i fix this?
In my system info it says that 500 GB's are being used up by "other" Information and I have not found out where this information is. Ive looked all over my mac and I haven't been able to find out where this memory went. I desperately need help. Where is my memory! Ive looked this up and tried seeing if it was my Mail app but it wasn't. I really need some help here!
Hello Masterklaus69,
Thanks for the question. After reviewing your post, it sounds like there is a lot of data in the Other catagory. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
OS X: What is "other" space in About This Mac?
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I just downloaded 10.5.1 but when I connect my ipod it says version 2.2.1 is being used. Please help.
Your iTunes version is 10.5.1.42
Your iPod firmware is 2.2.1
All is well.
tt2 -
It requires me to re-open Language&text but i just get the same error. Any help would be greatly appreciated as I need Chinese for class.
ThanksIs there some reason you cannot update to the standard 10.6 install? The combo updater to use is at
http://support.apple.com/kb/DL1399
Otherwise you might try setting up a new user account and see if you still have the problem when logged into that.
Most likely you have a bad .plist in Home/Library/Preferences -
Please Help I don't know what to do
I just installed the new iTunes 11.1.4 and when I plug in my iPod touch, it sends me a warning note
telling me that the requested software is not installed, to uninstall iTues and install it again with the 64 bit version
I've already tried it but the same thing happensLet's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now? -
My emails appear to be tagged as "junk" on the receiving end. How can I fix this?
When I go into my online Outlook account, I see that emails have been sent (they're in my "sent" folder). But a test message sent to my wife went to her Junk Mail. When I forwarded the original message from the "sent" folder, it went directly to her inbox. Is there a missing tag of some sort?
Part of training the junk filter is also to mark good messages 'As Not Junk'.
http://kb.mozillazine.org/Junk_Mail_Controls#Training_the_Junk_Mail_Controls -
I am upgrading from iPhone 3 to 5. I have backed up my 3 on iTunes. I keep getting an error when I try to download all info to the 5. The error says I have disconnect my phone but I haven't. Happened multiple times. Any help would be appreciated.
Are you running iTunes 11.0.1 (current version)? If not, get it at http://www.apple.com/itunes
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How do I remove my credit card from my account? Right now I have debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase.
Sorry- edited:
How do I remove my credit card from my account? Right now I have no* debit or credit card and when I try to download a free app like Facebook, it tells me to update my billing info and won't accept it blank. It says I owe for a previous purchase. So take it back and unlock my ability to DL free apps. -
I have a Iphone4s and just brought a new Iphone 6 when I pluged the the new phone all my data wastransfered exepet for my ring tones all other info photos,music and contacts all downloaded ok but no ring tone how can i get them to come across to the new phone
This covers all the process
Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support -
I am English but I live in Spain. when I try to download an app now, as well as my password i get asked to complete a security question from a list. The problem is the list is in Spanish. How can I turn this additional security off.
Please note: I dont speak Spanish.
Please HELPYou can't turn it off.
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When I try to download all my songs to my iPad it says I need to get the new version when I already have it already
Are you sure you have the newest version of iTunes 11 and newest version of iOS6? Go to Software Update and make sure you do.
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I just installed MacOS X Yosemite on my MacBook Air 2011. After installing Yosemite I installed the Photoshop Elements 12.1 upgrade, but now when I open the program and try to use the tools, the program freezes. How do I fix this problem?
If you use a trackpad and don't want to switch to a mouse, you can uninstall and reinstall all day long and will still have problems, but if you really want to try it, you can download PSE 12 here:
Download Photoshop Elements products | 12, 11, 10 -
I had a Wish List with about 7 or 8 songs on there and I purchased them today. They all downloaded fine, except for 2. These two songs completed the download from what the computer says, but it will only play the short sample avaliable from the Itunes store. How should I fix this?
Other people have been having similar problems with songs over the last few days, I assume that there has been a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting them from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link. -
I downloaded the Ed Sheeran + album (Deluxe version), and two of the songs (Drunk and U.N.I) stop close to the beginning and just skip to the next song (At first it skipped to the last songs, but then I put the two songs at the bottom of the playliust and they just go to the next song.) How can I fix this? Do I have to buy a the two songs again??
Other people have been having similar problems with songs over a number of days.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.
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