When I try to install CC, it says to close Adobe Bridge CS5.1..but it's not open. Help!

Help! I can't get CC to install due to it saying to close Adobe Bridge CS5.1......But it's NOT open!  What should I do?  Is it ok to uninstall Bridge CS5.1?

Hi beauty1_usa,
Thanks for the reply.
Please follow the steps in the link below
Create a local administrator account
http://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html
Please reply for any assistance.
Thanks

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