When I try to open a download PDF I get message to install Adobe Reader. I do it and get the same message already installed. I close Safari and reopen but get same message to install Adobe
When I try to open a download PDF I get message to install Adobe Reader. I do it and get the same message already installed. I close Safari and reopen but get same message to install Adobe
You don't provide any details, but from the sound of it you are trying to open an online PDF in a browser that does not use the Adobe Reader plugin: http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html
Similar Messages
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I am using a Dell XPS8500 desktop with 64 bit Windows 7.
No problem downloading PDF files but when I open them they disappear before I can print.Hello,
Which application are you trying to open the PDF files in? Firefox or Adobe Reader? Or another?
If adobe reader then please make sure that your copy is up to date. You can get the latest version here - http://get.adobe.com/uk/reader/
Also I notice that you are using Firefox 19. Unless you have a particular reason to run an old version of Firefox is it much better to keep updated. The latest version is v22. New security fixes are applied in every new version of Firefox. Without them your PC is vulnerable. Please see this article: [[Update Firefox to the latest version]] -
I recently downloaded the latest version of Adobe Reader for my MacBook Air and now when I try to open a new pdf I get the Adobe logo and text in Japanese and nothing else. The pdf doesn't open. Any suggestions? I never had this problem until my cache was cleared and I had to re-install Adobe Reader. Any help would be appreciated.
Just to say I am having exactly the same issue on my MacBook Air. I can't remember what I did but after this happened a few times, and once I had clicked on the Japanese pop up, I managed to do something that now means I get the pop up in English, saying 'Adobe Reader blocked for this website'. When I click on it it asks me to trust the content and then I get a bar with the text in Japanese. Eventually the pdf does open. However it's very irritating that I have to trust every pdf individually which I never had to do before the latest upgrade, and I don't understand why I get messages in Japanese. I will be interested to see whatever answers other more technical people may provide!
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It sounds like you have a a password-protected PDF. The password was set by the person who encoded it.
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the default program for viewing from reader to Acrobat. This will not go away. It is affecting production at our company." Help > Troubleshooting Information > Profile Directory: Open Containing Folder" . i can't find open containing folder in profile directory. it does give me the option to open the places.sqlite file using graphic converter. when i try that, graphic converter gives me a window saying that it can't be opened because it is corrupted or is not a file type supported by graphic converter.
i appreciate your help with a workaround to get the old bookmarks. that works. however, the problem has morphed from that concern to why adobe reader [the default app.] won't open firefox .sqlite files. is the problem in adobe reader or firefox? also, how can i tell if the places.sqlite file is corrupt?
i'm getting in over my head here and do appreciate your help. -
When I try to open a downloaded ebook Adobe Digital Editions asks for an unlock code. What is that?
If the book is PASSHASH enabled then it will prompt for Unlock Code. Please check with your distributor and get the login credentials to unlock.
For more information on PASSHASH refer to, Public Knowledge Base
Hope this solves your problem. -
When i try to upload a .mts file from my Sony camera to Premiere Pro CC it refuses to play the audio! Ofcourse i could convert every single clip but it takes tons of time. How can i make Pr play audio track properly?
Does it not play at all or cannot you get the audio in the timeline?
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You probably need to search for Flip4Mac to view a Windows video file on a Mac.
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ITunes crashes when I try to open newly download version
Hi. I downloaded the new iTunes update and when I try to open iTunes it Updates My iTunes Library and when it's 3/4ths of the way through updating iTunes freezes and then closes. What should I do.
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Thank for any help.The documents I’m trying to read are already saved on my computer, under various different headings, I know that we have a server, so I only assume these documents are saved on here, as I said before I’m not good with all this techno stuff. I do my work each week ( on a payroll system) and save the documents for each company, they automatically go to the correct place. I never request for them to be saved in a certain place ( well not that I’m aware of) . I then on occasions need to open up this information, it is then that I can’t read or open the documents. We do have a tech help, but they are off sick until the 5th Jan, hence me trying to work out if I can fix this problem through this help site. Its ADOBE Reader that I’m trying to use.
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Mail Crashes when I try to open or attach PDFs larger than one page
Hi All....
Mail (2.1) crashes whenever I try to view or attach a PDF larger than 1 page. Here's a snippet from the latest crash log:
Version: 2.1 (752)
Build Version: 1
Project Name: MailViewer
Source Version: 7520000
PID: 157
Thread: 0
Exception: EXCBADINSTRUCTION (0x0002)
Code[0]: 0x00000002
Code[1]: 0x9064708c
Thread 0 Crashed:
0 com.apple.CoreGraphics 0x9064708c op_TJ + 0
1 com.apple.CoreGraphics 0x903ca0c4 handle_xname + 168
2 com.apple.CoreGraphics 0x903c9da8 read_objects + 444
3 com.apple.CoreGraphics 0x903c8f68 execute_stream + 108
4 com.apple.CoreGraphics 0x903c8eb4 CGPDFScannerScan + 96
5 com.apple.CoreGraphics 0x903ccb7c CGPDFDrawingContextDraw + 444
6 com.apple.CoreGraphics 0x903c52f0 CGContextDrawPDFPage + 184
7 com.apple.CoreGraphics 0x903c4180 CGContextDrawPDFDocument + 240
8 com.apple.AppKit 0x93a8b2fc -[NSPDFImageRep draw] + 252
9 com.apple.AppKit 0x9373e968 -[NSImageRep drawInRect:] + 288
10 com.apple.AppKit 0x93784dc0 -[NSImage drawRepresentation:inRect:] + 424
11 com.apple.AppKit 0x93784be4 -[NSImage _drawRepresentation:] + 168
12 com.apple.AppKit 0x9373b214 -[NSImage _cacheRepresentation:stayFocused:] + 208
13 com.apple.AppKit 0x9378495c -[NSImage _cacheRepresentation:] + 32
14 com.apple.AppKit 0x93752b20 -[NSImage drawInRect:fromRect:operation:fraction:] + 1148
15 com.apple.AppKit 0x938586b4 -[NSImage drawAtPoint:fromRect:operation:fraction:] + 152
16 com.apple.AppKit 0x938584e4 -[NSTextAttachmentCell drawWithFrame:inView:] + 924
17 com.apple.mail 0x00077e68 0x1000 + 487016
18 com.apple.mail 0x00077dc4 0x1000 + 486852
19 com.apple.AppKit 0x938580fc -[NSTextAttachmentCell drawWithFrame:inView:characterIndex:layoutManager:] + 36
20 com.apple.AppKit 0x93853d78 -[NSLayoutManager(NSTextViewSupport) showAttachmentCell:atPoint:] + 864
21 com.apple.AppKit 0x938539d4 -[NSLayoutManager(NSTextViewSupport) showAttachmentCell:inRect:characterIndex:] + 84
22 com.apple.AppKit 0x93779e34 -[NSLayoutManager(NSPrivate) _drawGlyphsForGlyphRange:atPoint:parameters:] + 5784
23 com.apple.AppKit 0x937c7158 -[NSTextView drawRect:] + 664
24 com.apple.mail 0x00028d50 0x1000 + 163152
25 com.apple.AppKit 0x937c6ba8 -[NSTextView _drawRect:clip:] + 1176
26 com.apple.AppKit 0x9372fe18 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 404
27 com.apple.AppKit 0x93732b60 _recursiveDisplayInRect2 + 84
28 com.apple.CoreFoundation 0x907ec3c4 CFArrayApplyFunction + 416
29 com.apple.AppKit 0x9372ff2c -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 680
30 com.apple.AppKit 0x93732b60 _recursiveDisplayInRect2 + 84
31 com.apple.CoreFoundation 0x907ec3c4 CFArrayApplyFunction + 416
32 com.apple.AppKit 0x9372ff2c -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 680
33 com.apple.AppKit 0x9372f3e0 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 196
34 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
35 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
36 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
37 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
38 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
39 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
40 com.apple.AppKit 0x9372f9a8 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1676
41 com.apple.AppKit 0x93750044 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 192
42 com.apple.AppKit 0x93729054 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 384
43 com.apple.AppKit 0x9371e348 -[NSView displayIfNeeded] + 248
44 com.apple.AppKit 0x9371e1b8 -[NSWindow displayIfNeeded] + 180
45 com.apple.mail 0x00025194 0x1000 + 147860
46 com.apple.AppKit 0x9371e064 _handleWindowNeedsDisplay + 200
47 com.apple.CoreFoundation 0x907dc73c __CFRunLoopDoObservers + 352
48 com.apple.CoreFoundation 0x907dc9dc __CFRunLoopRun + 420
49 com.apple.CoreFoundation 0x907dc47c CFRunLoopRunSpecific + 268
50 com.apple.HIToolbox 0x93208740 RunCurrentEventLoopInMode + 264
51 com.apple.HIToolbox 0x93207dd4 ReceiveNextEventCommon + 380
52 com.apple.HIToolbox 0x93207c40 BlockUntilNextEventMatchingListInMode + 96
53 com.apple.AppKit 0x936eaae4 _DPSNextEvent + 384
54 com.apple.AppKit 0x936ea7a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
55 com.apple.AppKit 0x936e6cec -[NSApplication run] + 472
56 com.apple.AppKit 0x937d787c NSApplicationMain + 452
57 com.apple.mail 0x000871d8 0x1000 + 549336
58 com.apple.mail 0x00087080 0x1000 + 548992
Part of me thinks that this doesn't actually have anything to do with mail. I had problems with Safari and Finder crashing every time I they tried to open a PDF. This was partially solved by installing Adobe Acrobat Reader and designating it as the default PDF veiwing app, but this option didn't appear when I ran Mail for the first time after installing Reader.
At this point, I've repaired the disk and repaired permissions, but that's about as much as I know how to do. I'd be grateful for any help that anyone can offer.
Thanks!
Sam E.
1GHz PowerbookG4, Dual 2.5GHz G5 Mac OS X (10.4.8)Hi Sam.
I don’t know what’s going on. I suggest reinstalling the Combo Update for the type of computer and the version of Mac OS X you’re using, unless this is the version of Mac OS X that came with your computer:
About the Mac OS X 10.4.8 Combo Update
Mac OS X 10.4.8 Combo Update for PPC
Mac OS X 10.4.8 Combo Update for Intel
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update (which you say you’ve already done), no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed. -
i downloaded skype update and when I click open a window pops saying C:\Documents and Settings\Owner\My Documents\Downloads\SkypeSetup(1).exe is not a win32 application
What's the name of the file you are attempting to open? Is it "ScreenFlow_4.5.2.dmg"? If it is the correct name then the message is correct and you are attempting to open a file with DMG files extension and not one with a PDF file extension. Adobe Reader opens PDF files an not any other file type.
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Firefox crashes when I try to open a downloaded file
Hello!
Whenever I try to open a file I have just downloaded Firefox stops working. I get a windows 'Firefox has stopped working' error message.
Steps:
Download a file
Blue download arrow icon flashes to indicate that download has completed
I click the download arrow to open the list of downloaded files
I click the file I want to open
Firefox crashes
I have tried the following:
- reinstall firefox
- refresh firefox
- start firefox in safe mode (still crashes)
I have also tested in Windows safe mode and do not have the problem there. I believe this indicates that there is another piece of software that is causing the crash but I don't know how to identify which other piece of software it is.
Firefox doesn't record these crashes in about:crashes so I have no log to share.
I do have an Error from the Windows event viewer:
Faulting application name: firefox.exe, version: 35.0.1.5500, time stamp: 0x54c1fdbc
Faulting module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0d74f
Exception code: 0xc0000374
Fault offset: 0x000e5994
Faulting process ID: 0xcbc
Faulting application start time: 0x01d046499c589612
Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: e600231d-b23c-11e4-bea1-90e6bad76e7f
Faulting package full name:
Faulting package-relative application ID:
Any help would be great.Does if help if you check the security tab in the properties of the file and remove a possible internet protection?
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware -
I am following tutorials in Adobe Illustrator CC Classroom in a Book, but I use CS6. How can I open the lesson files to display correctly?
I'm having further problems when I open these CC ai lesson files.
All the swatches disappear.
I had not realized there would be such compatibility issues between CS6 and CC.
Yes I am warned when opening files craeted with later versions that there might be some "data loss" but this seems beyond reasonable? -
When ML was up and running I could not open any secure https sites including this discussion room. I worked with Apple for hours and it seemed to work then quit again. I either have to close and reopen Safari a few times or restart the system/ Even then it is hit and miss.
I have deleted cache, repaired disk permissions, reset Safari, all to no avail. It works part of the time only when opening secure sites.
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