When I try to open Adobe Acrobat XI Pro it just freezes, it also freezes when opening a PDF document. What can be done to resolve this or troubleshoot this?

Adobe Acrobat Pro XI is having some issues. When just the base program opens it freezes before I can even do anything with preferences. The same thing happens when I open a PDF document from anywhere. I have cleared the %temp% directory and repair installed the program with no success in finding a resolution to this issue. I have removed Adobe AIR as a thread indicated that this program could be the cause of some issues. I even restarted the print spooler as that was mentioned in a different post on Adobe Support Forums.

I would suggest rebooting (particularly if you have not) and log in as the administrator. Also, it sounds like you can open Acrobat, but then it locks up when you try to do the preferences. So in that case go to Help>Repair and apply that. Then repeat the process with Help>Updates to get current. See if that resolves the issues. Since you mentioned %temp%, I assume you are on a windows machine, but which one?

Similar Messages

  • When I try to install Adobe Acrobat XI Pro, I get an error message, "Key not valid for use in specified state".  What is this?

    When I try to install Adobe Acrobat XI Pro, I get an error message, "Key not valid for use in specified state".  What is this?

    See if this post by turingtest2 fixes it : key not valid for use in specified state

  • When I try to download Adobe Presenter, I keep getting a message that says "error 413, header to large." What do I need to do to successfully download this product?

    How do I download Adobe Presenter when I keep getting error 413 - header too large?

    Make sure you have cookies enabled and clear your cache.  If it continues to fail try using a different browser.

  • I have Adobe Design CS6, suddenly a simple PDF will not open. Noting happens when I doubleclick either the file or try to open Adobe Acrobat X Pro

    I have Adobe Design CS6, suddenly a simple PDF will not open. Noting happens when I doubleclick either the file or try to open Adobe Acrobat X Pro ?

    Hi Jenny, I just had to do that, for the 3rd time. It is a pity though when one pays for such expensive software that this happens, specifically when the only Adobe help is to tell you to post your problem on a forum and hope someone can help you. Not good enough and not what I expected when I bought it. I am so disappointed in Adobe.

  • When i try to put adobe acrobat XI -create pdf' plugin into google chrome, it says 'Attempted to downgrade extension'

    when i try to put adobe acrobat XI -create pdf' plugin into google chrome, it says 'Attempted to downgrade extension'?
    How to make it with googlw chrome?
    There is no problem with either internet explorer or mozilla firefox at all. They are automatically plugined by adobe install. 
    Thank you

    Hey,
    Thanks for posting the solution as that might help other users with the same issue.
    Regards,
    Anubha

  • I have Adobe Acrobat X pro 10.1.1 and it won't open

    I have Adobe Acrobat X pro 10.1.1 and it won't open when I want to open a PDF or just the program: And I tried to update the program but got error 130200. I had to instal reader for just looking at PDFs. Thats not so fun when I paid for pro and it stop working for no reason... Can you guys help me?

    Hi Robert,
    Please try to download the update manually from: Adobe - Acrobat : For Windows
    and install and check.
    Regards,
    Rave

  • My Adobe acrobat X Pro does not respond after a minute I open up a pdf file

    I recently have installed Adobe Master Suite CS6 Collection. My Adobe acrobat X Pro does not respond after a minute I open up a pdf file. This happens every time when open a new pdf file. My operating system is Windows 7 pro ( Lenovo-64 bits). Any suggestions would be appreciated !!

    Mylenium
    Thank you for the suggestions.
    I checked the WIndows log files. It reported the following error:
    The program Acrobat.exe version 10.1.1.33 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 4770
    Start Time: 01d0079a09bba381
    Termination Time: 13
    Application Path: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe
    Report Id: 4f145db6-7391-11e4-8fc1-005056c00001
    I ran for the memory diagnostics as it showed the error with video card error. My NVDIA graphics card is not working properly. Do you think that could be a problem?I am running on Windows 7 64 bit computer. It also complains about the incompatibility with 64 bits.
    Thank you.

  • Adobe Acrobat 9 Pro Extended, Version 9.5.0, crashes when printing

    Hello,
    Adobe Acrobat 9 Pro Extended, Version 9.5.0, crashes when printing:
    Problemsignatur:
      Problemereignisname:    APPCRASH
      Anwendungsname:    Acrobat.exe
      Anwendungsversion:    9.5.0.270
      Anwendungszeitstempel:    4f03f71d
      Fehlermodulname:    Acrobat.dll
      Fehlermodulversion:    9.5.0.270
      Fehlermodulzeitstempel:    4f03f251
      Ausnahmecode:    c0000005
      Ausnahmeoffset:    006ccadd
      Betriebsystemversion:    6.1.7601.2.1.0.256.1
      Gebietsschema-ID:    1031
      Zusatzinformation 1:    0a9e
      Zusatzinformation 2:    0a9e372d3b4ad19135b953a78882e789
      Zusatzinformation 3:    0a9e
      Zusatzinformation 4:    0a9e372d3b4ad19135b953a78882e789
    Thank you very much for your help.

    I do have the same problem but I'm OSX 10.6.8
    I have a Phaser 7500, and it works fine with ID, PS, AI, and Acrobat Reader 9.5
    But crashes with Acrobat Pro 9.5 and Lightroom 3.6
    Latest drivers for the Phaser in installed, tried the Repais Acrobat Installation but
    it' says it isn't necesary
    Process:         AdobeAcrobat [6142]
    Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    Identifier:      com.adobe.Acrobat.Pro
    Version:         9.5.0 (9.5.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [178]
    Date/Time:       2012-01-23 17:35:51.285 +0100
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          573578 sec
    Per-App Interval Since Last Report:  318700 sec
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                      2FBD03A6-9A6E-407D-B683-2DA98F1D700F
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

  • HT2492 When I try to update Adobe Flash Player I'm prompted to quit Safari and Dashboard Client. I quit Safari but I don' know how to quit Dashboard Client. Can anyone help with this challenge?

    When I try to update Adobe Flash Player I'm prompted to quit Safari and Dashboard Client. I quit Safari but I don' know how to quit Dashboard Client. Can anyone help with this challenge?

    Carolyn,
    Thank you. It worked
    Angus.

  • I am working in Adobe Acrobat 9 Pro and just created a pdf form from a MS Word document. I need to find out how to have a date field in my form which will update automatically. Can some one out there help me?

    I am working in Adobe Acrobat 9 Pro and just created a pdf form from a MS Word document. I need to find out how to have a date field in my form which will update automatically.

    Update automatically under which circumstances, exactly?

  • I recently updated to iOS 8.0 on my Ipad however when i try to agree to the new terms and conditions i get an error message saying either 'Cannot connect to server' or 'Your session has timed out please try again' what can be done to resolve this?

    Hi, I recently updated to iOS 8.0 on my Ipad mini however when i try to agree to the new terms and conditions i get an error message saying either 'Cannot connect to server' or 'Your session has timed out please try again' what can be done to resolve this problem? Also i cannot download anything from the App store as a result of this.

    Can you check the Object Security for the Analysis Menu and Export button and see if it is restricted?
    Also, is this a Oracle DB?  IF so, has the following 32 bit Oracle Client components been isntalled:
    Oracle Objects for OLE
    Oracle Data Provider for .NET
    Oracle Providers for ASP.NET

  • I created a form using acrobat XI pro.  SOME users of the form cannot save the form.  what can i do from my side to 'correct' the issue?

    i created a form using acrobat XI pro.  SOME users of the form cannot save the form.  what can i do from my side to 'correct' the issue?

    Do you know what PDF viewer those users were using? Do you have any more details about what happens when they attempt to save?

  • Unable to Open Adobe Acrobat X Pro or Acrobat Reader

    I used to be bale to open PDF files in Adobe Acrobat X Pro but now I cannot. I can still see PDF files with Google Chrome or Internet Explorer, but Abode Reader nor Adobe Acrobat X Pro will open. I can still create PDF file (with other programs) but Adobe Reader and Acrobat X Pro will not open. I can't even open the program to deactiviate the serial number. I tried using the Repair option under Control Panel but that didn't fix the problem. What should I do?
    Currently Windows 7, using Creative Suite 6 (comes with In-design, photoshop...etc and Adobe Acrobat X Pro).

    Run the Acrobat Cleaner Tool, reinstall Acrobat.
    Mylenium

  • Can't open Adobe Acrobat X Pro

    pls help

    Hi,
    I am using windows 8 to work with Adobe Acrobat X pro.  I can't direct open from this programme.  but I only can't save as pdf format through Microsoft word only.  Is it no compatible if adobe acrobat X pro work together Windows 8?  I bought a package of Adobe CS6 (Adobe Creative Suite Design & Web Premium version) which is included adobe acrobat X pro for installation.  I have tried to use repair function through re-installation.  but it still got problem for opening the programme.
    please help.
    thanks and regards
    Eva Yeung

  • Adobe Acrobat X Pro - submiting just one page of many

    Hi, I was hoping someone could help me. I have been hitting my head against a wall for hours.
    I have created an Adobe form in Adobe Acrobat X Pro, It is five pages long and I want to submit only page 5 via email.
    I have tried the Field selection option and when I do the FDF doesn’t work and I get the following error message.
    ‘The file you are attempting to open contains comments or form data that are supposed to be placed on. This document cannot be found. It may have been moved or deleted. Would you like to bowse to attempts to locate this document?’
    Is there any java script or anything that can send page 5/5 only or something?

    Hello,
    Would you mind reposting this over in the Acrobat forum?  This is the AIR forum and you'll probably find better expertise over there.
    Thanks.

Maybe you are looking for

  • MacBook Pro Late-2008 Battery Can't Keep a Charge.

    I understand I bought my MacBook Pro Late-2008 just before they upgraded the MacBook batteries; it's never held a good charge, so I've had to keep it plugged in. Lately I've been finding myself needing it when outlets might not be readily available.

  • How to code Java client for a Java Web Service

    Hi, I have a modest knowledge on Java and new to Web Services. I have create a web service using JDeveloper as detailed at the URL http://www.oracle.com/webfolder/technetwork/tutorials/obe/jdev/obe1013jdev/10131/devdepandmanagingws/devdepandmanagingw

  • Delivery and Invoice Numbering range

    Hi Friends Delivery and Invoice Numbering range Plant Wise. 1. I have one Company Code Many Plant. Whenever i am creating the Delivery and Invoice, i should want different Numbering range of Delivery Number and Invoice Numbers. So that i can understa

  • R3 TO WebDynpro Using Web Services

    Hi guys,    I am Integrating web dynpro appln. with R3 using web service . I have RFC imported in XI which has 'Gift' as  a table , when i create WSDL for this Message Interface this table and it's fields from RFC is not reflected in WSDL only one fi

  • Proxy Vs Adapter usage in an Async Communication

    Hello All, Just want to get a better clarification on the proxy usage. The communication is Asynchronous and there is a standard IDOC existing or an IDoc generated from BAPI. is it advisiable to use Idoc adapter in this case. OR I take the proxy appr