When I try to play some of the songs in my itunes library, I get a prompt saying the file could not be used. When I hit the "locate" button, it still won't locate the file. I didn't delete any of these tracks and there is no common link between them.
When I try to play some of the songs in my itunes library, I get a prompt saying the file cannot be used. When I hit the locate button, the file cannot be found. I didn't delete any songs/files and there is no common link between the missing songs.
Hello there, Paso Kid.
The following Knowledge Base articles provide some assistance with locating content in your iTunes Library:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
and
Where are my iTunes files located?
http://support.apple.com/kb/HT1391
If you have already reviewed those steps and still cannot find the songs you purchased from iTunes, delete the songs and download them again using the information in this article:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Similar Messages
-
Why after few in app purchases I get a message that "your purchase could not be completed" when I try to do more in app purchases?!?! It's annoying!!
Sometimes rapid purchases look suspicious if you have a credit card attached to your account. Store credit takes a minute to catch up depending if the balance is low on the account. May want to check balance or with credit card company.
-
When I rry to paly a song in my itunes libery, I get an error saying "this song could not be used because the original file could not be found". I do I find the orginal file?
Hello crispinofromfl,
Thank you for using Apple Support Communities.
For more information, take a look at:
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Have a nice day,
Mario -
Moved iTunes library to an ext hard drive to make space on my int drive... Followed steps from apple. Now I cannot access my music... It says: "File could not be used because the original file cannot be found. Would you like to locate it?"
I moved my iTunes library to my external hard drive some time ago and I followed the directions listed here on the apple support page. It did copy my library and now is on my hard drive... I can open iTunes and use it to sync all of my devices but I would like to play my music... I can see all of my music files but can not play them if I click on an album or song it says the following: "(file name) could not be used because the original file cannot be found. Would you like to locate it?" I click locate but do not know where to go from there? I need a way to access all files and not to hunt down one at a time on my hard drive... I am pretty sure I deleted the original library to make space on my internal drive which was the reason for moving it. I have tried and tried to fix it and do not have a lot of time to do so with a one and two year old at my house who do not like it whenI sit down at my computer. What to do??? Any help is much appreciated!!!See Make a split library portable. Move all of the bits of the library together in the the correct shape and it should work. Or undo exactly what you did and then start over.
If you're a former Windows user don't try merging two folders together that have the same name by dropping one into the same folders as the other, as that goes badly on a Mac.
tt2 -
my files could not be used, because the original files could not be found, how do I locate them. Help!!!!!
Hello DBlake1,
I suggest this article named iTunes: Finding lost media and downloads found here http://support.apple.com/kb/TS1408
All the best,
Sterling -
Help please! When I try to sync my iPhone it tells me it can't find most of my files for the songs in my iTunes library, although the songs are there!!
Can anyone help?
-
I keep getting this message when i try to play a movie on my imac "2010.DvdRip.Xvid {1337x}-Noir.avi” can’t be opened. I'm using QuickTime Player version 10.0(118)
Hold on... advice to someone downloading from 1337x !!!
Until I saw your comment and googled the term, I had no idea that this was a "downloaded" file. I assumed the "1337x" reference was to dimensions/resolution and Noir referred to genre. (I.e., I use similar notations the differentiate files compressed for TV playback comparisons.) In any case, the advice is the same irrespective of the source.
er, isn't it illegal to download movies ?
Not necessarily. Thousands of movies are probably downloaded daily as legal purchases from such vendors as iTunes. Thousands more are available for free in the public domain, open source/community videos listings, and under Creative Commons Licensing. In short, there are many legal sources of downloadable content and you should not automatically jump to the conclusion that everyone is a crook. -
I've tried to intall ios 7 but on the activation part on the phone i keep getting a message saying 'your iphone could not be activated becayse rge activation server cannot be researched. Try connecting your iphone to itunes to activate, or try again in a few minutes'. However when i plug my phone into the computer itunes has an error message saying 'We could not complete your itunes store request. The network connection was rese. Make sure your network connection is active and try again'. How do I do this? Thanks.
unfortunately no, a million people are attempting to update their phones right now, and thus activate them. Patience will have to suffice.
For the future, I would recommend not updating essential work devices on the launch day -
My iMatch is crashing every time is reaches the end of step #2 - checking all the songs in my iTunes library. There are 4,389 songs to match, and when it reaches 4,388 songs checked and matched, it crashes and shuts downs iTunes altogether.
hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music' then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo
-
Becouse of expire of credit card I updated billing information by providing data of new credit card but system just says "We're sorry, the billing information on file could not be used for this payment. Please update your information.". What exactly is wrong?
Are you 100% sure that every detail of your information is the same in each place?
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html -
Geting this errror, eventhough information is ok: We're sorry, the billing information on file could not be used for this payment. Please update your information.
And please remove one of my unassigned user.Are you 100% sure that every detail of your information is the same in each place?
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html -
I have a few thousand songs in my itunes music library, when i connect my ipad that has only 50 songs on it will it overwrite the songs in my itunes library
I had previously syncd the ipad and the songs on it, then loaded songs from an old ipod into the itunes account (using irip) and now the ipad songs that were in the itunes account are gone. Can I change the auto sync settings before reconnecting the ipad again as to not lose the songs from my old ipod.
-
Some of the songs in my Itunes library jump to the next song before it finish. What can I do to fix this problem? Please help!!
Hi bibijc!
I have an article here that addresses your issue, and can give you some helpful troubleshooting steps for resolving the issue:
Troubleshooting songs that skip
http://support.apple.com/kb/ts3217
As a secondary troubleshooting step, you may also need to recreate your iTunes library. This can be done by following the instructions in the following article:
iTunes: How to re-create your iTunes library and playlists
http://support.apple.com/kb/HT1451
Thanks for coming to the Apple Support Communities!
Regards,
Braden -
When i connect my ipad to itunes it says "this ipad could not be used because the required software is not insatlled.Run the itunes installer to remove iTunes,then install the 64-bit version of itunes." I tried uninstalling and reinstalling itunes. so then i tried intsalling a stand alone if apple mobile device support (amds) but still it doesnt work. Plz help. using itunes 11.5 and windows
so then i tried intsalling a stand alone if apple mobile device support (amds) but still it doesnt work
Did you get an error message when you did the standalone AMDS install? If so, what does it say? (Precise text, please.) -
I was updating the software on my iphone4. I got a message saying that it could not update. Now my iphone will not reboot. It only shows a pic to connect to itunes, but nothing is happening when i connect it. How do I fix this?
If you're not a developer then you really should not have upgraded.
I'm unsure how you can fix this as you have already done a back-up on iOS 7 and apple don't support firmware downgrades.
Maybe you are looking for
-
SharePoint 2013 users only see custom list and document lists that they uniquely created
In my first SharePoint 2013 project, I want to create a view where users can only see their own files that they generated. I think I know how to create this view when the list is associated with the 'Documents; folder. However I have created several
-
Function module to get Conditions based on Customer & Material
Hi, Is there any function module such that the list of conditions are displayed, based on Customer & Material given? Thnx in advance, Shivaa.....
-
How to call function in jar file?
First, I can't write english well.(I'm korean.. ) sorry about that. I have known function in jar file. but I don't know how to call function in jar file. how can I this work? My project and another project are respectively developing D-project with m
-
Trying to support Apple, but it's hard when...
I spent the last 3 hours with the "PC-Guy" peering over my shoulder while trying to get an Airport Extreme to function with their company's Canon ImageRunner C3220 printer/scanner/fax. Basically, any time the printer is plugged into the Airport, ther
-
Need Transaction Code to create a user
Hi Friends, I need a t-code to create a user? Regards, Kiran