When i try to purchase the software after trial, it tells me that my email is associated with KE and i shoud use email associated with ZA !!..
What is the problem since i want to buy this online ?..My trial for 30 days was over unless granted more days
Which software does this concern? This forum is for issues with downloading and installing. If you have a purchase issue it needs to be addressed with Adobe Support directly.
Chat support (weekdays) -
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Similar Messages
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I just purchased a month to month subscription for Acrobat Pro and I am getting an error when I try to download the software. after about 50% of the way, it just crashes.
Thank you,
JTFI am having the same problem - the install crashes around 40%.
I am using MAC OS 10.10.2 and purchased Acrobat Pro monthly subscription. The error message is:
'Acrobat installer has encountered an unexpected failure. Please try again. If it continues to fail, contact Adobe support.'
I have tried several times but keep getting the same error message. Any ideas?
Thanks,
Cindy -
I have a big crossbar mark over my FF4 icon after I've installed and replaced FF3. When I try to open the software, I get "You can't open the application "Firefox" because it is not supported on this architecture." What's up with that?
Firefox 4 requires at least OS X 10.5 and an Intel Mac. There is a third party version of Firefox 4 that runs on OS X 10.4/10.5 and PPC Macs, for details see http://www.floodgap.com/software/tenfourfox
If you prefer, you can get the latest version of Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html -
when i try to purchase the apple developer program it says "please proceed to your countries apple online store to purchase" but there is a circle saying US but how do i proceed to the malaysian store
JUst experienced the exact same problem after changing password.Getting same message. Hope someone has an answer for this.
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My mac has OSX version 10.8.2 and I'm try to install an aiport express base station which requires 10.5.7 or later. Yet when I try to install the software it says the base station is not compatible with my mac version - how do I resolve?
You already have the software installed that you need if you have 10.8.2.
If AirPort Utility cannot find the Express, that is another matter. More software is not needed. More troublehooting is needed.
Power up the Express for a full minute
Hold in the reset button on the Express for 7-8 seconds and release
Allow a full minute for the Express to restart
Click the AirPort icon at the top of the Mac's screen
Look for a heading of New AirPort Base Station
Just below that, click on AirPort Express
What happens? -
Just upgraded my 2009 iMac (3.06 Ghz, core 2 duo $GB 1067 Mhz DDR3) to Mavericks OSX 10.9.5 and my HP6100 printer no longer works, when I try to reload the software it says PowerPC apps no longer supported. Printer says the software was improperly installed. Is there a way to use my HP6100 Printer with Mavericks or do I need to go back to Mountain Lion or Snow Leopard?
It's not clear whether your printer is included in the Apple list - there is an Officejet 6100 and a couple of other types. Go to the page linked to above and use the browser search for 6100.
I'm afraid HP are notorious for not supporting older printers - I had the same problem. Probably they hope you will buy another printer (I did, but it was a Canon). I did look on HP's site and couldn't see a driver - you could give it a try (make sure you have the exactly correct printer name):
http://www8.hp.com/uk/en/support-search.html?tab=1#/qryterm=HP6100&search_search type=s-002
Alternatively ou could try Gutenprint (open source software):
http://gimp-print.sourceforge.net/MacOSX.php
I found it would indeed drive the printer, but the colour dithering wasn't very satisfactory and the duplex printing bolt-on wouldn't work. However as Gutenprint is free it's worth trying to see if it's any good for you. -
My Cosmos says network error when I try to update the software
Can someone help me understand why my lg cosmos says network error when I try to update the software? Thank you!
Imeans, this is kind of odd! The Cosmos, hasn't had any new updates to come out. I can look further into this for you. Which Cosmos do you have? Also, what zip code are you in? VanetrisC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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The iTunes64. MSI message appears when I try to update the software, and it won't let me update.
When I try to update the software, I get the error message.
I cannot find the installation package, I've searched the entire computer!
I've tried to uninstall iTunes, but it won't let me, and I can't delete any of the folders from the program files :/
PLEASE HELP.Hi scander1,
Are you receiving an error when trying to sign off? What exactly are you seeing/what happens when you attempt to sign off?
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution -
When I try to download the 10.0 update, my computer says that this, "URL can not be downloaded."
When I try to download the 10.0 update, my computer says that this, "URL can not be downloaded."
Order a 10.6 disc from Apple online. They do not sell it in their retail stores.
Snow Leopard disc source - http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Back up your computer first. After installing, run Software Update to update everything to the newest versions available.
Check your computer's system specifications but you may have the option for a free upgrade/update to OSX 10.9 Mavericks, though you may want to stick with 10.6 for a while. Higher systems usually run slower on older machines and I personally would stay with Snow Leopard until I was forced to change again. -
I transfered data from my old Mac, but now it tells me "No Access" when I try to open the files. How can I fix that?
That's the problem, then. The files are under your 'old' user account. You should be able to access them if you log into your old account. However, that's not going to let you move them to your new user account. It's for situations like this that I always create a root user account (although I seldom access it). With a root user account, you can copy files from one user account to another. Note that someone may come up with a better idea than what I would use, but here goes.
Read http://support.apple.com/kb/ht1528 and set up a root user. Then you can transfer files from one account to another. If you like, you can delete this account after you've moved your files.
Good luck,
Clinton -
I just bought aperture and downloaded it from app store. when I try to open the app I get a warning message that says: There was an error opening the database for the library “~/Pictures/Aperture Library.aplibrary”. The only option the is to quit. What is wrong?
Hi,
not sure what the problem might be, but you can try the following:
While pressing ALT+CMD on the keyboard, click on the Aperture icon in the dock: Aperture then opens in a special "recovery mode", and you're prompted to choose what kind of repair you need: Repair Permissions / Repair Database / Rebuild Database
Considering the situation, I'd recommend you to try "the "Repair Permissions" option first.
If that isn't enough (and it may well be the case), then go straight for the "Rebuild Database" option; it's a non-destructive opration anyway, but since you've just installed Aperture you shouldn't have anything valuable in the default library...
NOTE: if you do have some pictures in the library, instead, do a backup first! Time Machine is your friend
Another option would be to launch Aperture while keeping only the ALT (option) key pressed: Aperture will ask you what library you want to open, or you can choose to create a new one from scratch.
Good luck!
Corrado -
When I try to launch itunes I get an error mesage saying that Apple application support was not found and suggests that I uninstall and re-install it, but that doesn't work
For general advice see Troubleshooting issues with iTunes for Windows updates.
Start with the section Install missing components which should address your particular error. Otherwise the steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2 -
When I try to launch my copy of PSE it tells me that licensing for this product has stopped working. Error code 150:30. Restarting does nothing. Any ideas?
Thanks!You haven't said what version of PSE you are using but the general solution to this problem is to re-install the product from your original disks. Have you got the disks for your product and the related serial number?
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hi when i try to sign into my itunes account it tells me that my account is blocked ? why, hi when i try to sign into my itunes account it tells me that my account is blocked ? why
We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple, we won't know why.
Have you tried getting it enabled ? If not then you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on any iOS devices that you have by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Randomly when I plug my Iphone 4s into Itunes it will tell me that it can't detect my phone and that I need to restore it. It doesn't happen every time, but maybe every two weeks.I restore it and then it works for a while, but then a couple weeks later I'll plug it in and I get the same message again. It's very frustrating because even though I have all the settings to save to cloud, my apps and data don't all come back.
Thank you both. I suppose I should have prefaced my question with the concern that I've read a number of other posts from people who have had a similar issue and when they tried to follow the directions, they ran into a multitude of other problems. As you might imagine, I'm hoping to avoid the creation of new problems as I try to solve this one. Thanks again.
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