When I try to update from CS5 menu,  I get an error that they did not install

I am running CS5 on Windows 8.1.  When I try to update from CS5 menu, it appears updates are downloading, but then I get an error that they did not install (no error number), and contact customer support.  When I click on that I get a discussion about incorret serial number.  I deactivated, then reactivated, get same results.

Yay!   Finally got it to work.
Deactivated CS5 and uninstalled.  Then reinstalled.  Downloaded and installed AAM (took several tries before finally got it to work properly).  Then download the updates individually and finally got to install using AAM.

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    Triple-click the word "telnet" in the line below on this page to select the whole line:
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