When I try to use Mac Help or any other help menu, the help window opens up but it is empty. How do I resolve this issue?

Try moving these files to the Trash one at a time and test (but don't empty yet.)
/Users/yourusername/Library/Preferences/com.apple.helpviewer.plist
/Users/yourusername/Library/Preferences/com.apple.helpviewer.LSSharedFileList.pl ist
If doing this doesn't help, then navigate to this location and delete the cache (but not the enclosing folder.)
/Users/yourusername/Library/Caches/com.apple.helpviewer
All are located in your home folder Library.

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see the "more like this" section on the right side of this page as your question has been asked and answered many times already.

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Do a malware check with some malware scanning programs.<br />
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*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
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Try to disable Norton addons in Firefox. They will be releasing an update at the end of the month to fix these crashes.

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Is the computer getting internet via the TC?
Are you using wireless or ethernet?
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Hi Ranendra,
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When I try to use Mac Help or any other help menu, the help window opens up but it is empty. How do I resolve this issue?

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