When i try to use photo creation, message says photoproduct.exe can't be found.

when i try to use photo creation, message says photoproduct.exe can't be found. how can I resolve this issue?

Hi Wayne.
Please contact our customer support team at [email protected]
Be sure to tell them your version of Windows (for example, XP, Vista, or 7). It would also help them to know which version of antivirus software you're running. They can help you figure that out if you don't know, and get you going again.
Thank you for using HP Photo Creations,
RocketLife
RocketLife, developer of HP Photo Creations
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Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
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-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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This is an open forum, not Adobe support... you need Adobe staff to help
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When i try to use photo creation, message says photoproduct.exe can't be found.

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