When I turn on my iPod Touch 5th generation, half of the screen has vertical white lines and it is irresponsive to the touch... is there anyway this can be fixed because this is my third time in the last 4 months I have had problems with Apple.
The screen looks completely normal besides the vertical white lines on the right hand side of the screen, as the "slide to unlock" is lighting up and the time and date are changing, but the screen is unresponsive. After several problems with Apple in the last few months (and two defective iPods including this one and one iPhone), I really don't want to go through the whole process of bringing it in or getting a new one entirely. It would greatly help if someone knows a solution, even if that would require completely resetting the iPod to factory settings, as I have had is synced to iTunes before. It would be greatly appreciated if someone could help. Thanks.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. Seems like a bad digitizer or connection or logic board.
Apple Retail Store - Genius Bar
Similar Messages
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My iPod Touch 5th Generation won't play music out loud. Why and what can i do to 'fix' it?
My iPod Touch 5th Generation won't play music out loud. Why and what can i do to 'fix' it?
If you mean the headphones work but the speaker does not:
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
If not under warranty Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit -
Can I get my front camera working? On my iPod touch 5th generation 16gb? As I've reset it all and it still isn't working.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I have some music content in my itunes library that I do not want to sync with my ipod touch. The content has previously been synced and I want to remove it without deleting it from my itunes library. Is this possible?
Hi Pez,
iTunes in the Cloud is not iCloud. Any songs that you have purchased but have not downloaded (or have deleted), go to iTunes in the cloud. The setting I mentioned will show all of your purchases in the various views in the Music app, whether they are on your device or not. If you turn that setting off, you will only see items that are actually on your device.
Glad to hear the second sync worked! But if they all start appearing again, make sure that setting is turned off
Cheers,
GB -
Hi have had problems with photo's and films going onto a 2010 Apple Classic mp3. Have managed to sort photo's but the films won't copy and comes up with message videos not copied cannot be played on this ipod
razzbust wrote:
...but the films won't copy and comes up with message videos not copied cannot be played on this ipod
Self explanatory.
You could try creating an iPod version of the films.
Use CTRL and B to display the Menu bar shown above. Alternatively, use the ALT key, followed by the F key, the W key and finally the I (eye) key - that's (menu)/File/Create New Version/Create iPod or iPhone version. -
hello. the last month i face a problem with youtube at my macbook. most videos stop playing after maybe 20 - 25 sec. the same time the time bar stops moving. could you help me solve the problem? thank you
hello. the last month i face a problem with youtube at my macbook. most videos stop playing after maybe 20 - 25 sec. the same time the time bar stops moving. could you help me solve the problem? thank you
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I have an Ipod Touch and i have had it for about 3 years now, the screen has smashed just now and i was wondering if anyone knew how much it will be to replace the screen? I cant afford to buy a new ipod so I just want to replace the screen? Can anyone help me?
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
I have a problem with Apple store when installing large application (example xCode): The system crashes.
It begun with 10.8 usualy with few tries it work but with 4.6 no succes.
Any suggestion?If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select the most recent panic log under System Diagnostic Reports. Post the entire contents — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports. -
i was editing vacation photos in aperture 3 all of a sudden the thumbnail disappeared and now all i have is a vertical white line and an orange flag... how do i get my photo back? thanks
Hi Frank.
I have just had jb Atlanta's problem while adjusting the contrast on a photo. I was creating a slideshow at the time. After a lot of reading up I was about to give up when I tried restoring the file to its original settings as you suggested. Bingo!
However, that would only work for me, if I restored the settings while in the slideshow. All data had 'disappeared' when I attempted to open the photo in its original project folder.
Hope this is of help. Many thanks. -
Since updating to iso6.0 I have had problems with my email exchange account syncing correctly - I keeps loosing connection with the server.
Are you losing the connection to iTunes on the iPad or the computer? You are saying that iTunes is updated. Of course iTunes is updated when you update the iOS software. That's a no brainer.
If you mean that iTunes is updated on the computer, that has absolutely nothing whatsoever to do with downloading and updating apps on the iPad itself so changing the date on the iPad, signing in and out of the stores on the iPad .... Doing any of that on the iPad would have nothing to do with iTunes on your computer.
If .... you have not been able to connect to the iTunes or app stores at all on the iPad - try this ...
Settings>Privacy>Location Services>System Services (swipe to the bottom of the page to find this)>Location Based iAds>Off.
If the downloads are stalled or "waiting" - try these suggestions.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If you can't connect at all - you can also try rebooting your router. Unplug it from power for about 30 seconds and then plug it in again. -
Hi, I have recently upgraded from and Iphone 4 to 5. I completed a back up on my iphone 4 via icloud which went ok. When setting up my new phone I selected to set up as a new phone and not via icloud back up. Is there anyway I can restore my details to my new phone? Thanks Hayley
Welcome to the Apple Community.
Navigate to Settings > General > Software Update and install any updates available.
Navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.
When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from. -
I have a macbook pro 10.6.8. The screen displays vertical grey lines how do i fix it?
I have a macbook pro 10.6.8. The screen displays vertical grey lines. I tried Crtl.command.eject... Did not work. I tried Command.crtl.p.r. way; Didnt work. What is wrong with my mac and how can i fix it?
NVRAM reset is command, option, P and R.
Restart the computer and immediately hold the four keys down. Keep holding the keys down, and let the Mac chime three times, then release the keys. Be patient it could take some time.
That being said what you describe may be a hardware issue, so the NVRAM reset probably won't work.
You can get a free diagnosis at an Apple genius bar. Make an appointment and take the MBP in,
http://www.apple.com/retail/geniusbar/ -
I bought an iPhone 5S in the USA, however he warmed up and took off the screen, I live in Brazil and they do not give assistance to my device, but I can not go back to the U.S. just to change the iphone, what should I do to solve my problem ?
I live in China as well and my iPhone5s is the model A1530 I bougth outside China. I have the same problem as Nikatnight with the iPhone while the iPad Air (wifi only) is working like a charm. It must be definitely something related to the carrier since I was abroad few days ago and everything worked well.
If you pay attention at the source of your maps, you'll discover they are provided by AutoNavi instead of TomTom and make them appear in chinese with their own border interpretation. Queries are only acceppted in Chinese (p.e. if I type in english "Los Angeles International Airport" it replies it cannot locate it)
I suppose everything will be fine when you'll be out of censorship....
Perhaps iOS Apple Maps are absolutely useless for expatriate in China.
Use Google Maps instead
BTW, I'm surprised how much Apple might prostrate towards hard power Governments.... No matter what, money are always on top! -
Ok I bought my iPhone 4S 5 months ago and these recent weeks I have had problems with the battery dying at 50% like completely shutting off meanwhile it has 50% battery I don't know what to do please help
I couldn't find the edit button on my original post so I am posting an update here.
I have gone through more apps and have had good luck on all but one more. And it's not that the app doesn't work, I am talking about the Yahoo Weather app, It works fine, but when you swipe between cities the screen lags a bit and it sometimes doesn't move between pages the way it should. On iOS 7.1.2 it was smooth as butter but on iOS 8.0, not so much. I will post a note in the app store to let them know. I really like the Yahoo app better than the new stock app.
I have been going through my games and they all work fine. Angry Birds (Original and Stella), Canabalt, Minecraft, Bejeweled 2, Silly Walks, PopWords, Doodle Jump, Deep Green all seem to work just fine.
Starbucks app works as it should.
I will stop back again next week after I have had the weekend to play with it in detail and post my thoughts again. -
After using migration assistant I have had problems with some apps that were brought down from App store, as well as IntelliJ that just doesnt want to start at all. Does it have anything to do with the UID being changed?
13-07-03 6:24:12.447 PM com.apple.launchd.peruser.502[1632]: ([0x0-0x5be5be].com.jetbrains.intellij[5805]) Job failed to exec(3) for weird reason: 13What is the exact name of the application you're trying to launch? Is it in the Applications folder?
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