When i turn on my macbookair it gives a 5second white screen and then turns black with only the curser showing help

macbook air turns on to a white screen (usual sounds) then goes black leaving the white curser (the keys sound when depressed)
await advise please

If SMC and PRAM resets do not help, make an appointment at an Apple store genius bar for a FREE diagnosis:
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/ht1379
Ciao.

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Help! When I select "Phone" it tries to open and gives me a white screen and closes. I cannot view my missed calls or voicemails.

If anyone knows anything about this...
When I select "Phone" on my home screen the iPhone attempts to open it, brings up a white screen and then will shut back down. I have 8 missed calls or voicemails yesterday and I couldn't check any of them. Does this happen to anyone else?
Also, when I receive a call and I answer it does not give me the ability to end call or any of my options (sources, keypad,etc.) during the call.
Basically, I can't do anything with my contacts, favorites, missed calls or voicemails.
Can someone please help?

I have tried that multiple times. I have also made sure that I have the latest updates. Would haveing 27,000+ contacts have anything to do with it?
Sometimes it works and sometimes it doesn't

This is my first mac, it is a macbook pro. i restarted it but when it started back up i saw a white screen and then it prompted me to insert the reboot disk. anyone else have this problem?

I recently bought a Macbook Pro, this is my first Mac. I restarted it, but when it started back there was a plain white screen and then it prompted me to insert the reboot disk. Has anyone else had this problem and is there a way to do this manually like with PC's?

The new Mac's came with OS X Lion 10.7 and there are no boot disks.
Since it's so new, take it back to the Apple Store and let them deal with it.
If not you can hold Command and r (as in rotten) keys down and boot the computer.
You'll be presented with a several options, including one to reinstall OS X Lion provided you have a Apple ID, which means you have to use Safari in there to set one up. To do that you need to set up a email account with Google or Yahoo. Once you get the ID, then you can download Lion and reinstall it.
It's so stupid not having a copy of the OS on hand to perform your own repairs.
Of course Apple will be happy to sell you a $69 Lion USB stick.
Like I said, take it back to the store, and try to get your money back, that will force them to think about just giving you a replacement machine that works.
Lion doesn't work really but it can be acceptable until the patches get released.

My iphone 5 will freeze up and turn off and back on. It will go to the apple screen and then go black MULTIPLE times before it comes back on. No buttons work while this happens. My phone is a week old.

My iphone 5 will freeze up and turn off and back on. It will go to the apple screen and then go black MULTIPLE times before it comes back on. No buttons work while this happens. My phone is a week old.

User troubleshooting is restart, reset, restore from backup, restore as new. If you perform these steps and it still doesn't work, then make an appointment at the Apple Genius bar and have the hardware checked.

When I try to turn on my old ipod nano it will flash and then go black again. only when its hooked up to the computer. whats wrong with it and how do I make it work?

Ok. My brother has an old Ipod nano. It's the tall one with the tiny screen. Anyway, he tried to turn it on one day and it just flashed white and then went black again. We tried everything we could and it still wont work. Now it wont flash unless it is plugged up to the computer. How do I fix it so it will work again?

Have you checked the volume button? It might be physically stuck. To determine whether a hardware repair is needed, you need to follow these steps:
1. Try doing a hard reset:
Press and hold both the Home button and the Sleep/wake button simultaneously for about 15 seconds and release when the Apple logo appears.
After that: test the device to see whether the issue is solved.
2. If the issue is not solved, you should backup the device and restore it as new.
In that case, use: http://support.apple.com/kb/HT4137
NB: set up as a NEW device because a software issue will be in the backup.
If the issue persists after restoring as new, you should offer the device for service.
If you get specific error messages/codes in iTunes when updating/restoring, check this: http://support.apple.com/kb/ts3694 for causes and solutions
Good luck
Stijn

My iPhone would just randomly give me a blue screen and then restart--did that a bunch of times between Tuesday and last night. As of last night, it WILL NOT come back on. iTunes says it's in recovery mode....what does all of this mean???

Tuesday night I was texting a friend and when I went to open her message, my screen went blue and restarted. I just wrote it off as weird and went on about my business. Later that night, I tried to turn on my phone and it would not turn on. I plugged it up, held down the power button, and pressed the home button all numerous times. I looked online and it said to do a "hard reset" by holding down the power and home button at the same time--my phone then came on. Throughout Wednesday, it would give me a blue screen and restart--nothing major just really annoying. I took it to the local Verizon store where I bought the phone from and he said that it was some type of hardware defect and I was still under my year warranty so I could get a new one for free--the free phone won't be here until tomorrow, Saturday. I took it home and it didn't give me any trouble for a couple of hours. The next day it was cooperating and then I left town for a little while and it acted up (blue screen and then restarting) a few times. When I got home, it acted up again and so I restarted the phone and it was working fine. A few minutes later, I tried to check my messages and the phone was off again. No matter what I do, my phone will not come back to life. It had at least 45% battery last time I looked at it. I decided to plug the phone up to my computer and see what it did--my computer recognizes that there is a phone hooked to it and it says that it's in "recovery mode". It also said that if I'm having issues with my phone, that I need to reset the phone via iTunes. I guess the questions that arise are
1. Why is my phone doing this?
2. If I reset my phone, will it go back to working again? I ask that because I don't want Verizon to charge me $300 when they send me the replacement phone and I won't need it (assuming that the phone decides to work once it's been reset).
3. What type of hardware defect is this that is causing this issue, not only with my iPhone 5S but others as well?
4. Shouldn't people be notifying Apple and letting them know that they need to fix this issue?
5. Should I report this issue to Apple even though I didn't buy the phone directly from them, but through Verizon?
Any help that anyone could give me would be greatly appreciated! This whole situation has me stressed out and seriously confused.

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

Just received a ipad2 it is fully charged but when I turn it none or the icons show up...only itunes. It is a iPad2 wi-fi 3G .

I just received a iPad2 Wi-Fi 3G 32GB, it is fully charged but when I turn it on no icons appear except Itunes and a connect cord. What am I doing wrong?

The screen that you see is trying to tell you to connect the iPad to iTunes on your computer with the cable that came with it. ITunes will then walk you thru the setup steps. Make sure you download the latest version of iTunes before you connect your iPad.
Online iOS 5 / iPad user interface guide:
http://help.apple.com/ipad/5/interface/
Online, downloadable PDF iOS / iPad user guide:
http://manuals.info.apple.com/en_US/ipad_user_guide.pdf
Or you can download the free iOS 5 / iPad user guide from iBooks.

TS1404 since i updated ios6 my ipod when i connected to the computer frozed up and then it turns off/on and then white screen and then turn off/on and sometimes it does like if a tv doesnt have signal or watever it does that ... im scared of losing my ipo

since i updated ios6 on my ipod directly from it it started all fine but then i pludget on the computer and it froze ... it only shows the apple it doesnt go even to lock screen have being like a day with 3 hrs since my ipod froze and sometimes shows a white screen.. i had tried to like turn off but cant its all time turn off/on what i have to do? please help me!

how long have you had your ipod? mine did the same but after a while you need to get a new one because of the battery...

I cannot use my iPad. The screen is black with only the circulating dowmnloading symbol showing and I cannot switch it off to re-boot. If I try to connect to iTunes it says it could not connect because o an unknown error 0xE80000065, but I can't turn it

I cannot use my iPad.
It presents a black blank screen with just the circulating symbol in the middle.
I cannot turn if off or on to re-boot it as the on-off swith does not respond, neither does the press button on the bottom edge of the pad.
I have tried to connect it to iTunes but my computer (running Windows Vista) shows an error message 0xE8ooooo65.
Previous to this complete shut-down I had successfully connected to iTunes and tried to download the new 4.3.3 (?) Update.
This showed it would take four hours ! So it was left to do just that.
However it then went back after thfour hours it said it was backing up my files, but then shutdown.
Can anyone help?
Shirley

http://support.apple.com/kb/TS3281

I have a macbook pro 13" 2011, When my computer boots I get code on my boot up screen and then my computer shuts off and then restarts. Its an endless loop, as my computer tries to boot up.

I have a Macbook Pro 13", that was purchased in 2010-2011. So randomly yesterday, when I boot up my computer I got to the boot screen, then code popped up on my screen. ** I have attached an image of the code below.** But after the code pops up, my computer shuts down, and tries to boot up again. This is an endless loop and doesn't get passed the boot screen. The code shows up everytime.
I personally believe this might be a software issue and not a hardware. Please feel free to shoot out any ideas or a translation of what the code is referring to.
THINGS I HAVE ALREADY DONE:
- Reset the PRAM by holding CMD+Option+P+R
- Gone into Safemode and tired to verify the Harddrive.
- Please don't comment saying, "take out the battery." , "hold the power button for.." , None of that sh#* works.
Below is three different links for the same image. (just in case, **** breaks).
[IMG]http://i57.tinypic.com/2z82stl.jpg[/IMG]
<a href="http://tinypic.com?ref=2z82stl" target="_blank"><img src="http://i57.tinypic.com/2z82stl.jpg" border="0" alt="Image and video hosting by TinyPic"></a>
http://tinypic.com/view.php?pic=2z82stl&s=8#.U0LJidy4nFI

What happens if you boot holding the command S keys down?
If it stays running in single user mode
try the command
fsck -fy
You could try holding the option key on bootup, to see if presents you with a startup disk however
It looks as if you need to reistall the OS.

When I start up Iget the white screen and then it goes black and does not respond.

My iMac appearso have crashed. When I start up i get white screen,but there is no strt up box. It the goes dark with blac screen. It does not respond afterwards. I have some important information on the hard drive and I don't have backup.

Hey Sarves!
I have an article for you that may help you resolve this issue:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
While the article is written for a gray screen appearing, the troubleshooting steps may still help you resolve this issue. Thanks for being a part of the Apple Support Communities!
Cheers,
Braden

I am trying to install bootcamp with windows xp professional on my macbook core duo. This is my first mac and i just purchased it. The disk will partition but when i try to start the installer a white screen appears then a folder with a ? in it appears

I just recently purchased this macbook. The optical drive was faulty, i opened it up and rubbed alcohol on the lens and that didnt work. I connected an old ide dvd rw drive in a 3.5 enclosure and it seems to work like a charm. I installed snow leopard with it so i know that it is in complete working order. I also upgraded the ram so that should not be an issue either. This is a first generation macbook 1.1 with the core duo processor. I just want to install my xp professional operating system onto this unit. I have the original xp professional disk with service pack 2, not a burned iso. When i try to launch the windows installer the dvd drive fires up and it seems like its attempting to launch windows then the screen goes from bright white to a folder with a question mark on it. From there nothing happens. Is there something i can do or that i am missing here?

Your problem is not Boot Camp, in fact, is your optical drive. Win XP requires indeed sp2, but also the internal drive, does not work from external optical drive.
For other possible tricks, please use the appropriate Boot Camp forum, not here. Mac OS X may be installed from both external and internal optical drive and/or internal/external partition of a disk, any disk. Windows is not so generous.

HT2845 I am using a Magic Mouse on my MAC computer but when I drag object/files etc it only move them a inch or so and then I can not drag the object anymore, help?

I am using a Magic Mouse on my MAC, when I drag objects/files etc after dragging the object for an inch or so the object stops and I can not drag it any further.
Has anyone a solution, I have checked the batteries etc.

I am using a Magic Mouse on my MAC, when I drag objects/files etc after dragging the object for an inch or so the object stops and I can not drag it any further.
Has anyone a solution, I have checked the batteries etc.

How do I fix my iPod when it goes to a white screen and then grey with a dark oval in the middle. I have tried restarting it a few times but it just goes back to the same thing. It has also been doing this for two days now.

please help me!

- Have you tried resetting the iPod.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then connect to computer and if it shows in iTunes restore.
- If screen is still on, let the battery fully drain. Then charge for an hour and try the reset and retore again.

When I click on Firefox, it opens to a blank, white screen and the tab says "New Tab". When ever I click on a link nothing happens, it just stays blank.

I have tried to reset Firefox and that didn't work. Chrome is having the same problem, only it says "Unable to connect to the Internet". I tried to open some links from my favorites folder and all it does is load for a fraction of a second and nothing changes.

Is the Windows 8.1 system you posted from the one with the problem, or is the problem on a different system? In that case, I assume it's also Windows.
Does Internet Explorer work normally or are all browsers affected?
Did this problem start shortly after any software changes, such as:
* Windows update
* installation of new software
* updates to add-ons
In case the problem is your firewall configuration (for firewall software that blocks programs from accessing the internet), please see: [[Configure firewalls so that Firefox can access the Internet]].
In case the problem is unwanted software or malware, please see: [[Troubleshoot Firefox issues caused by malware]].

When i turn on my macbookair it gives a 5second white screen and then turns black with only the curser showing help

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