When I went to turn the desktop on, the start up sound came on.  Then the screen was white with an icon flashing. The icon is a file folder with a question mark on it.  I cannot get it to fully turn on.  HELP

When I went to turn the desktop on, the start up sound came on.  Then the screen was white with an icon flashing. The icon is a file folder with a question mark on it.  I cannot get it to fully turn on.  HELP

Run a disk repair tool on the hard disk or install a new OS.
(59898)

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  • IMac won't restart. Agreed to updates, rebooted and now only getting a white screen w/ flashing file folder w/ a questions mark?

    I Agreed to recent updates, restarted my computer and all I am seeing is a white screen w/ a small flashing file folder icon w/ a question mark on it?  I've already unplugged, turned on/off and disconnected/reconnected Apple airport? 

    Hi barnstorming7,
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    A flashing question mark or globe appears when you start your Mac - Apple Support
    Cheers,
    Mario

  • What does a blinking file folder with a question mark indicate?

    What does a blinking file folder with a question mark indicate?  I cannot get past it or do anything with the unit.

    glamiera wrote:
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    Step by Step to fix your Mac
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    Clean Install of Snow Leopard
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  • Cannot get into mac. I get a white screen and flashing file folder with question mark inside. What can I do?

    2012/13 MacBook Pro froze up, so I did a hard shut down. Now, when I try to start up, it makes 3 unusual beeps, then I get a white screen. After a couple minutes, a flashing file folder with a question mark appears and remains. What is wrong and what can I do to fix it.

    Three beeps usually means a RAM or RAM slots problem. The Question Mark means there is no bootable system found.
    A flashing question mark or globe appears when you start your Mac
    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark or globe appears when you start your Mac
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    In most cases the problems may be caused by one or more of these:
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    c. Critical system files are damaged or deleted - Reinstall OS X.
    d. The disk drive is physically non-functional - Replace the hard drive.
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    The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
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    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
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    What does it mean when you computer crashes and when you turn it back on it shows you a blank blue screen with a little folder and a question mark in the middle? It's a old imac from 1997.

    I don't have original discs that it came with.
    Then you still can use the second option with the keyboard combo I posted, called "resetting the PRAM."
    Also when you way hold the c key down do you mean turn computer off and turn back on holding the c key?
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    The internal backup battery is not expensive and, in most iMacs is user-replacable. If yours has a tray-loading optical drive like this one:
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  • When I started my Mac the screen was white with the Apple logo and power motion icon running.  I attempted to turn off Mac then a message stating "Debugger called:  Button SCI . Also "Waiting for remote debugger connection."  What is my next step?

    When I started my Mac the screen was white with the Apple logo and power motion icon running.  I attempted to turn off Mac then a message stating "Debugger called:  <Button SCI>. Also "Waiting for remote debugger connection."  What is my next step?

    Hi , and a warm welcome to the forums!
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    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
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  • My screen turns gray with a blinking folder and a question mark

    My computer started going really slow so I tried to restart it. When it started to turn back on the screen just went gray for a minute or two then a darker gray folder with a question mark on it started blinking in the middle of the computer. little help?

    Hi,
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    MacBooks equipped with Seagate hard drives model ST96812AS (and possibly other Seagate models)
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  • When I power up my Mac-Pro I only get  a flashing file folder with a ? inside the folder. I suspect my hard drive is maxed to capacity can anyone help me as to what I should do?

    When I power up my Mac-Pro I only get  a flashing file folder with a ? inside the folder. I suspect my hard drive is maxed to capacity can anyone help me as to what I should do?

    Whatever the problem is you no longer have a bootable system. You need to try reinstalling OS X.
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    1. Repair the Hard Drive and Permissions
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    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
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    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
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  • Instead of an apple, I get a file folder with a question mark!

    Hi. I turned on my MacBook today, and instead of the apple popping on to the screen after a few seconds, I got something that looks like a file folder with a question mark in the middle of it. Then it starts to flash! Turned it off with the power button, tried again a few times...same result. Anyone know what to do? Thanks

    If the computer starts up after a brief delay, you probably just need to reselect your startup volume. Choose Apple menu > System Preferences. Click Startup Disk and select the the desired startup volume.
    If your computer does not start up, try repairing your startup disk and reselecting your Mac OS X startup volume. Click the link below for the webpage with detailed instructions.
    A flashing question mark appears when you start your Mac

  • A file folder with a ? Appears on my screen when turning on.  What does this mean and how do I fix it?

    A file folder with a question mark Appears on my screen when turning on.  What does this mean and how do I fix it?

    There are four general causes of this issue:
    1. The computer's PRAM no longer contains a valid startup disk setting when there aren't any problems with the disk itself. This can be checked for by pressing the Option key and seeing if the drive appears.
    2. The internal drive's directory structure has become damaged. This requires usage of an alternate bootable system to perform the repair.
    3. Critical system files have been deleted. This requires usage of an alternate bootable system to reinstall them.
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    (66745)

  • Apple Macbook 13.3" Laptop-Black 2008 2.4GHz Intel Core 2 Duo will not boot up and instead I get a grey screen with a folder and a question mark over it.

    My Apple Macbook 13.3" Laptop-Black 2008 2.4GHz Intel Core 2 Duo will not boot up and instead I get a grey screen with a folder and a question mark over it.  I've tried Option key, and Control S keys and it still will not boop up.  Can anyone help?

    If you are running Snow Leopard:
    Reinstall OS X without erasing the drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    If you are running Lion or later:
    Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
    Reinstall Mountain Lion or Mavericks
    OS X Mavericks- Reinstall OS X
    OS X Mountain Lion- Reinstall OS X
    OS X Lion- Reinstall Mac OS X
         Note: You will need an active Internet connection. I suggest using Ethernet
                     if possible because it isthree times faster than wireless.

  • I have a older intel MacBook pro, now when I try to start up instead of the apple logo I see a file folder with a question mark. Need some help please.

    I have a first gen MacBook pro with intel chip. All of a sudden when I try to start up instead of the apple logo I see a file folder with a question mark. Phone support wasn't much help since it is a older machine. It's either a software issue or the hard drive went. Any ideas on how to fix if it's a software issue would be appreciated. Thanks a lot.

    Thanks I tried that and when I click repair it tells me
    Invalid volume header
    Checking hfs plus volume.
    Invalid b-free node size
    Volume check failed
    Error: the underlying task reported faliure on exit.
    1 hfs volume checked
    1 volume could not be repaired because of an error.

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