When I went to update my iPod touch on iTunes, it said unable to update then the iPod shutdown and no longer showed connected in iTunes. I have tried holding down both buttons for up to 3 mins with no luck turning it on, even after a full charge. Help?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

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I've followed all the instructions in order to restore my ipod touch yet it won't even turn off or show the red slipper to shut down. I've tried holding down both buttons each at a time it doesn't do anything. Anybody ever experience this? If so help?

I've followed all the instructions in order to restore my ipod touch yet it won't even turn off or show the red slipper to shut down. I've tried holding down both buttons each at a time it doesn't do anything. Anybody ever experience this? If so help? Should I just go to the apple store?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My phone has been asked to be plugged into itunes for the past hour or so, and it has been plugged in the whole time... i have tried holding in both buttons too turn it on and nothing is happening... whats wrong with it and how do i fix this :(?

My phone has been asked to be plugged into itunes for the past hour or so, and it has been plugged in the whole time... i have tried holding in both buttons too turn it on and nothing is happening... whats wrong with it and how do i fix this :(?

Does iTunes see your phone?
Do you have a PC or a Mac?
~Lyssa

Help, got an iPad 2 and it will not turn on? Just got a blank screen with a apple logo. Tried restore (I.e. holding down both buttons for 10min) iTunes also does not recognise iPad when connected to mac?

Help, got an iPad 2 and it will not turn on? Just got a blank screen with a apple logo. Tried restore (I.e. holding down both buttons for 10min) iTunes also does not recognise iPad when connected to mac?

If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.

Hi, I have tried repetedly to install flash player on my mac mini with no luck..... help please !

Hi, I have tried repetedly to install flash player on my mac mini with no luck..... help please !

How to perform a "clean install" of Flash Player in Mac OS X

TS3048 I have just purchased a new apple cordless keyboard. The numeric line of keys along the top are not functioning as they should. For example I am unable to get a question mark or a forward slash. I have tried holding down both shift and alt keys.

I have just purchased a new apple cordless keyboard. The numeric line of keys along the top are not functioning as they should. For example I am unable to get a question mark or a forward slash. I have tried holding down both shift and alt keys.

Thanks for prompt response - I tried what you suggested but I'm afraid it has not helped. It seems as though the line of number keys along the top aren't actually doing what is printed on them. Some are OK, but the further towards the right hand side of the keyboard you go, the less predicatable it becomes. So whilst the second key from the left gives me 1 and ! when holding the shift key, by the time I get to the 6 when I press and hold shift I get ^ rather than & symbol which is what is actually printed on the key. The & symbol is actually on the next key along - and when I hit the key with 8 I get * rather than the ( which is printed on they key but actually located on the next key along. Things get even more muddled by the time I am over on the right hand side as rather than a question mark (I have had to type the word as I cannot find the symbol anywhere!) I get this _ and the other symbol marked on the key is a comma, but I get - instead. It is going to drive me mad if every time I want to type something it is a guessing game....! What do you suggest - question mark

My iphone screen has gone completely blank I have tried holding down both the sleep and home buttons and nothing has happened and I have tried to connect it to my laptop but itunes will not recognise, what can I do ?

My iphone screen has gone completely blank I have tried holding down both the sleep and home buttons and nothing has happened and I have tried to connect it to my laptop but itunes will not recognise, what can I do ?

have you tried charging the device ?
if so and it still does not work you can try a Forced Recovery..
by holding the HOME button down and plugging it into your computer at the same time..
http://support.apple.com/kb/HT1808

. It is only 2 months old and never been dropped or near moisture. I've tried holding down both buttons but it remains. It is there regardless of what app I'm in.

.i have an iPad air and it has a thin line across the screen. It is only 2 months old and never been dropped or near moisture. I've tried holding down both buttons but it remains. It is there regardless of what app I'm in. Do I need to take it back to Apple?

Yes..take it back to an Apple store.
Barry

TS2634 Iphone will not charge. the battery does not even show up. Have tried holding down both on/off and enter button at same time

the battery does not even show up. Have tried holding down both on/off and enter button at same time
Doesn't appear to have any life. Not that old

I have tried several plus into the computer itself

I have one of the first IPads and an IPad air. I use the old one at school. Last week, the screen went blank on the old IPad. It seems to be frozed. I have tried holding down the wake button and home button. The apple icon shows briefly, then blank

I am wondering if one of the apps from the IPad Air is causing a problem with my old IPad. If it is, How do I correct the problem?

Hey Tina,
If it is not working after the restore, then you may find more information by using another one of Apple's support resources. Checkout the link below for further assistance.
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action
Regards,
-Norm G.

Hello. Today, I was updating my iPod Touch 4th Generation to iOS 6. I unplugged the iPod when it was during the installation because it appeared to be frozen. Now the iPod is stuck at a light blue screen even after I reset it. How do I fix it?

Hello. Today, I was updating my iPod Touch 4th Generation to iOS 6. I unplugged the iPod when it was during the installation because it appeared to be frozen. Now the iPod is stuck at a light blue screen even after I reset it. How do I fix it?

You will need to do a DFU restore by holding the home and power buttons down (while the device is plugged in to your computer) until the device's screen goes black and as soon as the screen goes black, count down from 3 and release the power/sleep button, but keep holding down the home button. Then, iTunes will say the iPod needs to be restored. The restore process will take some time and even though the iPod may appear to be frozen, don't interrupt the restore.

My iphone3gs has died, it just started to vibrate and carried on for several minutes, then just stopped . Now I cant switch it on or off I just have a black screen It was fully charged when it happened and since then I have tried holding down the sleep bu

My iphone3gs has died, it just started to vibrate and carried on for several minutes, then just stopped . Now I cant switch it on or off I just have a black screen It was fully charged when it happened and since then I have tried holding down the sleep bu

iOS: Unable to update or restore

IPad 4 switches off when i am using it, even when battery is fully charged. Restore function (holding down both buttons) often does not work. Cannot power up iPad. I have updated software, restarted computer, but no success. Please help

IPad 4 switches off when i am using it, even when battery is fully charged. Restore function (holding down both buttons) often does not work. Cannot power up iPad. I have updated software, restarted computer, but no success. I did restore the iPad about 8 times during the past 2 weeks. Just completed another restore. iTunes says the the iPad has been restored and will restart automatically and appear in iTunes when it is ready. That was 30 minutes ago. iPad still won't start. I am looking down the barrel of yet another fruitless restore. What a crap product.

Try a reset:
Hold the Sleep and Home button down until you see the Apple logo.

HT201210 My partner updated iphone 5, and it now shows 'Connect to iTunes'. Then we get 'iTunes could not contact iPhone software update server because you are not connected to the internet'. Please help.

iPhone 5 was updated (version unknown), and now screen shows 'Connect to iTunes. When we try to do this, we get message 'iTunes could not contact the iPhone software update server because you are not connected to the internet'.
Please tell me how I fix this problem.
Thanks

Yes, the reason you are getting the error is the phone cannot provide internet for the laptop and then update itself. It would lose connection as you erase the firmware and try to update. You need to connect the computer to the Internet in some other fashion before you connect the phone to try and fix the update problem. As Ocean20 says, and I completely agree, how would you think you could use the Internet connection of a device that is not only going to turn off and on, but is going to get completely wiped of firmware and restored? It would completely remove the device from the equation here. Does that make sense to you?

I found an iphone3 and it has a passcode... I tried holding down the home and power button to reset the phone while connected to my itunes, but the phone doesnt reset or even turn off. What can i do to use this phone

I found an iphone3 and it has a passcode... I tried holding down the home and power button to reset the phone while connected to my itunes, but the phone doesnt reset or even turn off. What can i do to use this phone

I found an iphone3 and it has a passcode... I tried holding down the home and power button to reset the phone while connected to my itunes, but the phone doesnt reset or even turn off. What can i do to use this phone
We were going by your post. 'What can i do to use this phone"...
No offense intended, it's just that we see thousands of posts where people have different reasons for trying to use a stolen or lost device.

When I went to update my iPod touch on iTunes, it said unable to update then the iPod shutdown and no longer showed connected in iTunes. I have tried holding down both buttons for up to 3 mins with no luck turning it on, even after a full charge. Help?

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