When iPhone is on Cellular data and WiFi, i cannot make calls and phone goes out of service.
So I have this iPhone 5S unlocked version from the US which I am using in India. When I am connected to my office wireless and also the cellular & 3G data are switched on, my phone goes out of service and I cannot make calls. I can also use internet.
However this works great when I get onto my home WiFi along with cellular & 3G data switched on, I can make calls and also surf the net with the WiFi.
Is anyone having similar issue? I am sure there is something with the office WiFi but what could it be to get my phone out of service.
Any thoughts anybody ?
Thanks,
UG
Yes I shutdown WiFi and I can connect to 3G on Cellular. I can make calls.
If I shutdown Cellular and connect WiFi. I can make calls.
Its just that when both are ON, then no calls can be made.
All combinations work good with Home WiFi.
-UG
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Hold Sleep/Wak & Home buttons until the screen goes dark and you see the Apple logo -
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I would start with going to O2 with the phone and making sure it's set up properly - maybe the SIM they gave you isn't quite right or their network isn't acknowleding it like it should.
Seeing as you've tried restoring to factory settings and resetting network settings, I'm assuming you've tried restoring the phone as new, just to see if that helped at all. If that didn't help, you definitely need to get in touch with O2 and work things out with them.
~Lyssa -
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Restart the phone by holding down the top/power button and the Home button at the same time until the device restarts.
Log on to your My Verizon account and select "Activate Device". -
i cant download apps throgh wifi on my iphone however when i connect to cellular data it starts downloading. then what is wrong over wifi , i tried reset network setting but i didnt help
Definitely sounds like an issue with your Wi-Fi network. Do any other devices on the network have similar issues? Is it an issue only with downloading apps? You can check by trying to load a website in Safari.
I would try turning your Wi-Fi router off for 1 minute, and back on again.
After doing that, disconnect and re-join the Wi-Fi network on your iPhone and try downloading an app again. -
I have ios 7 and lately when i go to settings-cellular and try to turn off cellular data for some apps it doesnt work. As i turn off cellular data for one app immideately after i exit settings and re-enter settings cellular data for that same app goes back on again by itself. That happens for most of my apps and is reqlly annoying. Whats more annoying is that when i am not using wifi even though the settings for cellular data for safari or facebook or some other app are turned on (since i cant turn them off as i mentioned) i get the message that cellular data is turned off for this app and i cant use the internet at all on cellular data. I have reset to factory settings and restored from backup and the problem persists. Is there some help or tips you can offer me?
Did you get anywhere with this? I'm considering wiping it and setting it up as a new device.
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Not all cellular carrier plans support personal hotspot. If that isn't the issue, there may be something else in the following that will help: http://support.apple.com/kb/TS2756
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I have had my IPAD2 for quite a while but haven't activated my cellular data for about a year. I am now trying to activate and when I go to cellular data, turn it on and try to tap view account i just get a message that says "connection to server lost". I could swear the last time I used cellular data you would see the signal in the upper left corner and I only see "no service" there, I am in a location where I know I should have service. Is there something I should do to my IPAD? I tried resetting, I tried clearing cookies and history in Safari (after reading a post n these discussions). I don't know what to do next. My IOS version is 6.1.3. I did go into Network from the general tab and I see it says "SIM not provisioned". HELP and Thank you in advance.
Hello Theresa818,
Thank you for using Apple Support Communities!
It sounds like the cellular data will not activate for some reason on the iPad.
I found this article that will help you resolve this issue here, named iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection, found here http://support.apple.com/kb/TS4249
Check for a carrier settings update.
Update your iPad.
Toggle the Cellular Data setting off and on under Settings > Cellular Data.
Restart your iPad.
Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
Restore the iPad as new.
If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.
I know you may have done one or two of the steps here, so you can skip those.
Take care,
Sterling -
i have an iphone 3G 16GB 4.2.1 - i moved back to canada and got telus mobile service. they cant get phone working because cellular data network tab/button is not on my phone. How do i get it on there
OK. T-Mobile is NOT owned by AT&T... yet... The deal hasn't gone through yet. T-Mobie's US network is not compatible with the iPhone. Lots of things don't work right. There is not, and never has been an unlocked 3G sold in the US. Don't know where the phone originated, but more than likely it was in the US. If that's the case, the phone has been hacked/jailbroken to get it to work.
Have you tried doing a restore or restoring the phone as new? I have to warn you, if you do so and the phone is hacked/jailbroken, it will re-lock to AT&T and will become unusalbe. I think your best bet right now might be to save yourself a lot of grief and just upgrade to new phone from a legitimate source.
I would never even consider buying an iPhone on ebay. 99% or more are hacked, jailbroken and/or stolen. -
Why and how do I fix this? When I go into cellular data and view account it says my ipad is activated and ready to go. What gives???
It was working fine up until I upgraded the OS which I hadn't done in many versions so the ipad was not working as well as it should. Now it is searching for the network.
.Hello noodles074!
Let's get your device working again! It's possible that your device just needs to be reprovisioned on our network. Please go to Settings>General>Reset>Subscriber Services>Reprovision Account. This may take several minutes. After allowing about 5 minutes for completion, please power your iPad off and back on, and test it again. Let us know if this takes care of it!
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport -
I just finished updating my iPhone 5 to iOS 8.0.2. It was working fine after a week, and then just yesterday, I couldn't access Instagram when I was on cellular data, but with Twitter, Facebook, etc. I had no problems. I tried restarting my phone, restarting the network settings, even reinstalling the app but nothing works. What should I do?
P.S. I have the same problem with my Clash of Clans app. Only works with Wifi, the app doesn't load when i;m oHi, dansamson.
Thank you for visiting Apple Support Communities.
I would recommend going through the steps in the article below. If the issue persists and your device OS is up to date, I would recommend contacting the developer of the app.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Cheers,
Jason H. -
Why can't i see "Find iPhone" App under cellular data so I can turn it on?
Why can't i see "Find iPhone" App under cellular data so I can turn it on?
We have cell data plan.
I have other phones (4s) and can see "Find Phone" App under Cellular Data and can turn on/off. But the problem phone does not have "Find IPhone" to be able toturn on/off. I made sure app is running when i go to Cellular Data. I guess the question is why do Apps show up under Cellular Data to be able to turn on/off? I thought if the app was made for Cellular Data it automatically showed up under Cellular Data. -
I am unable to get my iPhone 4S to connect to any wifi connection, I have reset my phone as well as visitedn my cellular provider without success. Does anyone know how I could possibly get my phone to connect to wifi?
Thanks for the responses, they have been very illuminating!
This is very disappointing from The Carphone Warehouse. If they had mentioned this when I went into their stores, I wouldn't have completed the purchases. I bought two phones at separate outlets and neither of them told me this.
I have been in contact with T-Mobile already as I thought they had sneakily applied a software update that locked the phone. They have denied locking it and suggest that it is something that Apple do. Their solution was a factory reset.
I have a call logged with Apple this afternoon, so will see what they suggest. Hopefully they will give me something that I can take to The Carphone Warehouse or T-Mobile. -
We bought an iphone 4s for our daughter. We transfered it to straight talk. She can make calls and text no problem. She can use the WiFi but is unable to use the internet or mms. How do we update the APN?
To clarify for anyone who is still having any problems doing this.
1. Unlock your phone with the carrier ( I know the process will work if it is jail broken but I am assuming you dont want to void the warranty on your phone) NOTE: even if you purchased the phone outright at Wal-Mart it is still locked to ATT so you will have to unlock the phone. If it's already unlocked skip to step 2. This works and will work even if you update the phone.
1a Here is the link to unlock a ATT iphone. Simply follow the instructions https://www.att.com/deviceunlock/client/en_US/
2. Get a T- mobile SIM. Even if you don't want the service, if you feign interest, they will send you one for free or 99cents. If you need it now you can get one at a T-mobile store too.
3. Once you have both your Straight talk SIM and your T-mobile SIM follow these instructions:http://www.youtube.com/watch?v=mFFf5uqk18M
4. If you have any remaining questions look at all the responses posted previously on this thread or check out the Howard Forums Wiki: http://wiki.howardforums.com/index.php/Straight_Talk_iPhone
Everything should work flawlessly at this point. If not let me know and I'm happy to help when I can. I hope this makes doing this very easy for everyone in the future. God Bless -J -
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You only asked the question 4 times. You have to repeat it at least 10 times to get an answer here, and then only if you supply useful info about your phone.
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