When is apple going to fix this problem? !

When is apple going to fix this problem? People have been having trouble with itunes for days! I have tried everything that has been suggested. Nothing works! I can not reinstall itunes! If I can't use itunes, I can't buy anything!

Check the user tip below.
https://discussions.apple.com/docs/DOC-6562

Similar Messages

When is Apple going to fix the problem with slow Time Machine backups with Mavericks?

I have been with Apple tech support and they got my Time Machine working by doing a spotlight re-indexing and a safe boot. This worked for about three days and I am back to very slow backups. It is impossible for Time Machine to back up every hour when it takes six hours to do the back up. I don't want to take hours to re-index with spotlight all the time. I think taking six hours to do an incremental backup is a bit much. I see that there are many people that have this trouble and it all started with an upgrade to Mavericks. The question is when is Apple going to fix this problem of slow backups with Time Machine for Mavericks. I have wasted more time than I care to. I am think of going back to Windows. I need good solid backups of my machine and Apple has taken it away with the new Mavericks. Oh, I am using the UBS 3.0 connection so the drive should not be the problem. Also this has occurred in about the last five months, so I am not sure this problem was in the original Marvericks.

Allen Thanks for your reply. All I can say is several months ago Time Machine quit working in a reasonable manner. Right now I have a Time Machine backup that has been running all night and still has three hours to go to backup 6 GB of data. I am using a OWC 1.5 TB drive connected directly to my MacBook with a USB 3.0 connection. In the resent past I have added Dropbox, GoogleDrive and a MAMP server on which I am using a program called Learning With Text from Sourceforge. There have been a lot of questions on the forum about people having very slow Time Machine back ups, so it appears to be a general problem. I should also state I am getting this very slow backup after doing the Spotlight re-indexing and the Safe Restart procedure that was told to me by apple support. I have a 750 GB drive in my MacBook Pro which I am constantly trying to keep at a 5% level of free space. This might be a problem also. However, I am working on a lot of things and like to have a lot of things on my drive. Also the heavily loaded drive has not be a problem in the past. This slow backup business started about three months ago, so something has happen in a very short time period. Now it seems even the procedure that Apple support gave me is not working. Currently I am in China and it is difficult to interact with Apple support to solve this problem, but because I am in China having my computer backed up is critical. I have run the EtreCheck and am attaching the results below. I would appreciate any suggestions. If necessary I will clear out more of my hard drive if that appears to be a solution. The Time Machine drive was recently reformed so I only have a few backups on it. I also don't run the Time Machine all the time as I don't want multi-hour backups running all the time. I run it every few days.
Here is the info from EtreCheck:
Hardware Information:
          MacBook Pro (15-inch, Mid 2012)
          MacBook Pro - model: MacBookPro9,1
          1 2.6 GHz Intel Core i7 CPU: 4 cores
          8 GB RAM
Video Information:
          Intel HD Graphics 4000 - VRAM: 1024 MB
          NVIDIA GeForce GT 650M - VRAM: 1024 MB
System Software:
          OS X 10.9.2 (13C1021) - Uptime: 0 days 10:18:59
Disk Information:
          APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 749.3 GB (54.06 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          HL-DT-ST DVDRW GS31N
USB Information:
          VIA Labs, Inc.    USB3.0 Hub
                    OWC Elite Pro mini C 1.5 TB
                              EFI (disk1s1) <not mounted>: 209.7 MB
                              NewMBP-TimeMachine-1.1 (disk1s2) /Volumes/NewMBP-TimeMachine-1.1: 1.5 TB (691.6 GB free)
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Computer, Inc. IR Receiver
          Apple Inc. Apple Internal Keyboard / Trackpad
          Logitech USB Receiver
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Gatekeeper:
          Mac App Store and identified developers
Kernel Extensions:
          [not loaded] com.LaCie.ScsiType00 (1.2.2) Support
          [not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1) Support
          [not loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.28.0) Support
          [not loaded] com.roxio.BluRaySupport (1.1.6) Support
          [not loaded] com.roxio.TDIXController (2.0) Support
          [not loaded] com.seagate.driver.PowSecDriverCore (5.0.1) Support
          [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) Support
          [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) Support
          [not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) Support
          [kext loaded] com.symantec.kext.SymAPComm (11.2.2f3) Support
          [not loaded] com.symantec.kext.confidentialData (1.4f5) Support
          [not loaded] com.symantec.kext.filesecurity (1.4.3f19) Support
          [kext loaded] com.symantec.kext.fw (1.0.3f5) Support
          [kext loaded] com.symantec.kext.internetSecurity (1.3.2f5) Support
          [kext loaded] com.symantec.kext.ips (1.3.1f7) Support
          [kext loaded] com.symantec.kext.pf (4.2.1f7) Support
          [not loaded] com.wacom.driver.HIDTablet (5.0.1) Support
Startup Items:
          cma: Path: /Library/StartupItems/cma
          MySQLCOM: Path: /Library/StartupItems/MySQLCOM
          ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter
          ParallelsTransporter: Path: /Library/StartupItems/ParallelsTransporter
          Tablet: Path: /Library/StartupItems/Tablet
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist Support
          [loaded] com.adobe.versioncueCS4.plist Support
          [loaded] com.barebones.authd.plist Support
          [not loaded] com.barebones.textwrangler.plist Support
          [loaded] com.bombich.ccc.plist Support
          [loaded] com.mcafee.virusscan.eupdate.plist Support
          [running] com.micromat.TechToolProDaemon.plist Support
          [loaded] com.oracle.java.Helper-Tool.plist Support
          [loaded] com.oracle.java.JavaUpdateHelper.plist Support
          [loaded] com.prosofteng.DriveGenius.locum.plist Support
          [running] com.symantec.avscandaemon.plist Support
          [running] com.symantec.deepsight-extractor.plist Support
          [running] com.symantec.diskMountNotify.plist Support
          [loaded] com.symantec.MissedTasks.plist Support
          [loaded] com.symantec.navapd.plist Support
          [running] com.symantec.navapdaemonsl.plist Support
          [loaded] com.symantec.Sched501-1.plist Support
          [loaded] com.symantec.Sched501-2.plist Support
          [loaded] com.symantec.Sched503-3.plist Support
          [loaded] com.symantec.Sched503-4.plist Support
          [running] com.symantec.sharedsettings.plist Support
          [running] com.symantec.symdaemon.plist Support
          [running] com.symantec.symSchedDaemon.plist Support
          [loaded] org.macosforge.xquartz.privileged_startx.plist Support
Launch Agents:
          [loaded] com.adobe.CS4ServiceManager.plist Support
          [running] com.lacie.safemanager.daemon.plist Support
          [running] com.micromat.TechToolProAgent.plist Support
          [loaded] com.oracle.java.Java-Updater.plist Support
          [running] com.seagate.SeagateStorageGauge.plist Support
          [failed] com.sogou.SogouServices.plist Support
          [running] com.symantec.uiagent.application.plist Support
          [running] net.culater.SIMBL.Agent.plist Support
          [loaded] org.macosforge.xquartz.startx.plist Support
User Launch Agents:
          [loaded] com.adobe.ARM.[...].plist Support
          [loaded] com.adobe.ARM.[...].plist Support
          [loaded] com.google.keystone.agent.plist Support
          [running] com.wondershare.mobilegodaemon.plist Support
User Login Items:
          GeekTool
          SIMBL Agent
          QQ
          Safari
          Calendar
          Google Drive
          Dropbox
          Day One
          Dictionary
          SymSecondaryLaunch
Internet Plug-ins:
          Flip4Mac WMV Plugin: Version: 2.2.1.11 Support
          FlashPlayer-10.6: Version: 13.0.0.182 - SDK 10.6 Support
          iPhotoPhotocast: Version: 7.0
          Flash Player: Version: 13.0.0.182 - SDK 10.6 Outdated! Update
          AdobePDFViewer: Version: 9.5.5 Support
          Default Browser: Version: 537 - SDK 10.9
          QuickTime Plugin: Version: 7.7.3
          OfficeLiveBrowserPlugin: Version: 12.3.6 Support
          RealPlayer Plugin: Version: (null) Support
          Silverlight: Version: 4.0.51204.0 Support
          JavaAppletPlugin: Version: Java 7 Update 55 Check version
Safari Extensions:
          Video Converter: Version: 4.0.0
          AllMyTube: Version: 4.1.0.0
          Open in Internet Explorer: Version: 1.0
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          QQMail: Version: 1.0.2.0 - SDK 10.7 Support
          txftn: Version: 1.0.0.6 Support
3rd Party Preference Panes:
          Adobe Version Cue CS4 Support
          Flash Player Support
          GeekTool Support
          Growl Support
          Java Support
          MacFUSE Support
          MenuMeters Support
          MySQL Support
          Norton\nQuickMenu Support
          Paragon NTFS for Mac ® OS X Support
          Pen Tablet Support
          Perian Support
          TechTool Protection Support
Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 697.84 GB Disk used: 647.49 GB
          Destinations:
                    NewMBP-TimeMachine-1.1 [Local] (Last used)
                    Total size: 1
                    Total number of backups: 11
                    Oldest backup: 2014-03-18 15:09:46 +0000
                    Last backup: 2014-04-29 23:24:28 +0000
                    Size of backup disk: Too small
                              Backup size 1 < (Disk used 647.49 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
              47%          SymAVScanDaemon
               7%          Finder
               7%          WindowServer
               2%          mds
               1%          NortonAutoProtect
Top Processes by Memory:
          385 MB          NortonAutoProtect
          262 MB          mds_stores
          180 MB          Safari
          139 MB          WindowServer
          115 MB          Finder
Virtual Memory Information:
          1.15 GB          Free RAM
          2.87 GB          Active RAM
          1.83 GB          Inactive RAM
          1.05 GB          Wired RAM
          1.02 GB          Page-ins
          380 MB          Page-outs
I hope you can see something that can be fixed.

HT4623 When is apple going to fix the problem of not been able to add and merge call. This seems to be a major software glitch that requires serious attention.

When is apple going to fix the problem of not been able to add and merge call. This seems to be a major software glitch that requires serious attention.

Who is your carrier? That feature is completely carrier dependent.

When is Apple going to fix the problems with FCP and Leopard

Apple,
This is a nightmare.
I wish I never did the upgrade.
It's horrible that Apple released an OSX update that doesn't work with some of the most used Apple applications.
I don't know what I should do.
Compressor doesn't work, export using Quicktime is having problems...and that's just what I've found so far.
When is Apple going to fix this mess?
Hingefactor

Did you heed ANY of the warnings that were posted here, on LAFCPUG.org, or the CreativeCow.net? We gave many pointers on what to do before you upgrade, so that if you do run into issues with the new (and you WILL run into issues with the new OS) you could always go back to the stable version.
http://discussions.apple.com/thread.jspa?threadID=1185645&tstart=150
http://discussions.apple.com/thread.jspa?threadID=1196292&tstart=300
Apple will fix it when they fix it...that's all we can say. Keep sending in your issues and when they can, they will issue updates.
The rule of thumb is that if you have a good working edit system, don't mess with it. The machine that I use to earn a living, that is still on 10.4.9 and FCP 5.1.4. My laptop, that I use occasionally for editing, but mainly for e-mail, word processing, web surfing, that I updated. And I am testing FCP on this. So far, I am not suffering any issues.
If you backed up your system, you could have gone back to it.
Shane

My iTunes songs won't drag when using wacom tablet mouse. When is Apple going to fix this?

My iTunes songs won't drag when using wacom tablet mouse. When is Apple going to fix this? Wacom says apple was made aware of this as long ago as July 2011.

no one in here knows when Apple is going to fix it. We are just users like you and have no more access to information than anyone else, including you.

I responded to a request to update my computer yesterday and now cant use Reunion 8! Is Apple going to fix this problem?

I am unable to use Reunion 8 since yesterday when I responded to a request to update my computer! Now it will start to open and then quit. The makers of Reunion tell me it has affected a lot of users. Is Apple going to fix this "security" update? All of my genealogy info is in that program! I have backed it up on a disc but not since May 2011.

I've outlined the restore proceedure here, it covers a lot of bases and explains what is going to occur so please don't be intimidated it's a LOT easier that it appears.
Take your time and comprehend the steps involved and you'll be backup up like before in short order.
Security Update 2012-001 Bricks Rosetta programs
Restore method.
#1 Backup your personal data off the machine.
Backup files off the computer (not to TimeMachine). If you don't have a external drive, get one and connect to the USB/Firewire port and simply drag and drop copy your User folder to the external drive, it will copy all your files. It's best to have two backups of your data off the machine when trying to restore.
Disconnect all drives now to prevent any mistakes from occuring.
#2 Try Restoring from a TimeMachine or hold option bootable clone
If you have TimeMachine drive, or a hold the option key bootable clone use that to erase and restore from before the Security Update occured.
Obviously if you didn't make a recent backup before the update, your going to have to skip to Step #3.
Note: A TM restore can take a awfully long time, a clone restore takes under 2 hours in most cases.
If you don't know how to restore from TM drive
http://pondini.org/OSX/Home.html
#3 Reinstall OS X 10.6 from disk
If no recent TM or bootable clone then:
Get out your 10.6 install disk and make sure it's clean and polished (very soft cloth and a bit of rubbing alcohol, no scratches) If your disk is borked, you'll have to order a new one from Apple with your serial number.
Hold c boot off the 10.6 disk (wired keyboard, internal optical drive), use Disk Utility First Aid to >Repair Disk and Permissions (do not format or erase!!), Quit DU and simply re-install 10.6.
Note: Simply reinstalling 10.6 version from disk (without erasing the drive) only replaces 10.6.8 with 10.6.x and bundled Apple programs, won't touch your files (backup anyway) or most programs, unless they installed a kext file into OS X itself. (only a few on average do this)
Note: If Disk Uitlity can't repair the drive, then come back to seek further assistance and make sure you have a copy of your data off the machine.
#4 Update to 10.6.8 without Security Update 2012-001
Reboot and log in, update to 10.6.8 via Software Update, but EXCLUDE THE Security Update 2012-001 by checkinig the details and unchecking the blue check box.
#5 Reinstall any non-working third party programs
When you reboot, make sure to reinstall any programs that require kext files installed into OS X, you'll know, they won't work when you launch them or hang for some reason.
If for some freakish reason you get gray screen at any time when booting (possible it might occur when you reinstall older programs), hold the shift key down while booting (Safe Mode, disables kext files) and update your installed third party software so it's compatible with 10.6.8.
https://support.apple.com/kb/TS2570
Note: For most users likley Step #3 and #4 is likley all that is needed to be done.
That's it really.
Further Reading:
Learn how to have a OS X drive restore ability using TimeMachine or cloning software
Learn how to clone your entire OS X boot here
http://www.bombich.com/get_ready_for_lion.html
TimeMachine help here
http://pondini.org/OSX/Home.html
Make copies of your original Snow Leopard
http://www.walterjessen.com/make-a-bootable-backup-snow-leopard-install-disc/
Learn how to make a bootable SL USB thumb drive
http://www.maciverse.com/install-os-x-snow-leopard-from-usb-flash-drive.html
Deciding on upgrading to Lion?
Learn which programs ARE NOT compatible/updated for Lion, Rosetta programs will not run on Lion.
http://roaringapps.com/apps:table
Unverified hacks
Note: You may see a "hack" for this issue floating around, it has had mixed results as people's software is different.
You may want to try it, but it's at your own risk. It has worked fast for some and not at all for others, hopefully over time it will work for all.
The above methods I outline are Apple approved restore methods + based upon experience here and not a quick fix, but are sure to work as Apple recommends such steps themselves.
If at any time you feel this is beyond your capability, please seek local Mac/PC professional assistance before you lose your data.
In fact my steps above are very simple, you might want to have a family member or friend perfrom the proceedure in about a hour or two.
If you don't have any backup, please maintain at least a TM drive, just hook up a new blank external drive and TM will ask you to make a backup, takes some time so let it work.
If your a bit more skilled, a option bootable clone is much superior than TM drive.
Good Luck

When is Apple going to fix the problems with IOS8 Safari either won't work or is very slow.why can't you contact Apple themselves rather than this method?

ssince updating my IPad to IOS8 Safari does not work properly ie Marriott website it tells me no server is available yet Google works and other web search have the same problem when is Apple going to get fixes out soon I hope.Also why can't we contact Apple direct on this matter ?

Try some basic troubleshooting steps. Clear Safari, force close the app and reset the iPad.
Go to Settings>Safari>Clear History, Cookies and Data.
In order to close apps in iOS 8, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
There re are ways to contact Apple directly. Look here for help.
Contact Apple for support and service

When is Apple going to fix the problem with external hard drive not working on Lion?

As for everyone else external hard drive does not work with Lion.
When will Apple fix this problem. Do they just ignore the customer : (

Copy off all your data off the NTFS formatted drive to another drive
Open Disk Utility in the Applications>Utilities folder
Select your external NTFS drive on the far left, should have the drive makers name, a ID perhaps plus the word "media"
Click the Partition Tab, click the big box and click 1 Partition
If you want a Mac only drive > Option: GUID >format OS X Extended (Journaled)
If you want a Mac/PC drive (for over 4GB sized files) > Option: MBR > format exFAT
If you want a Mac/PC drive (for the most compatibility with other devices, Win XP, but only under 4GB sized files) > Option: MBR > format MSDOS (FAT or FAT32)
Give it a name and click Apply.
You can also search Microsoft for a free exFAT download if you have Win XP.
https://discussions.apple.com/message/16276201#16276201

When is apple going to fix ios8 problems?

I don't want to know how to write a good question, I want to know when Apple are going to fix the ios8 problems?

We are all users, like yourself, here.
No one here knows when Apple is going to release another iOS 8.x update.
Many owners of iPad 2 or 3 models are hoping much sooner than later.
None of us here knows...
Sorry.

Itunes 10.6.1.7 will not sync with ipod classic. When is Apple going to fix this!!!!

After upgrading to the latest version of iTunes - 10.6.1.7 my iPod classic is not recognized and I cannot sync it.
The iPod does appear as a drive on my computer (with Windows XP). The screen message syas the ipod is corrupted. Did a disk check on ipod in disk mode and tried again. No success.
I've gone through the steps for troubleshooting;
It worked fine before I upgraded iTunes and I'm at a loss on how to fix this.

Try the steps listed on the linked pages in the answer below you up to the restore part. If it looks good, trying doing a System Restore in Windows XP to the day before you upgraded it, reverting it back to the older version of i-tunes. But, if something in the previous steps points to a hard drive issue, this won't help you.
Regards,
Brian

I just did an itunes update on my windows vista 64 and have been getting a runtime error eversense. Unstalled everything apple per microsoft forum discussions and solved the problem. When is apple going to update this problem for itunes?

I just recently did an itunes update on my Windows Vista 64 and have been getting a runtime C++ R0634 error ever since. Per microsoft forum discussions, I have removed everything apple on my computer to get this runtime error to stop. When I tried to remove and reinstall itunes, I get an error message during installation and to try again. Has just become a cycle. Apple, are you working on this?

I have exactly the same problem. Got update notice from Apple for iTunes and getting the C++ runtime error R0634 ever since. I have no clue how to fix it....meantime, I can't even pull up Outlook to check email. HELP!!
ksware

When is apple going to fix the problem with osx losing wifi connectivety

it's getting to the point of ridiculous how long its taking for a fix to the above problem

It depends, if Apple thinks that it's not a official problem, they will not fix it, because it's not their problem. You should solve your own network issue by creating another post on this fourm.

When is Apple going to fix freezing problem in phone

Why is it taking so long to fix the bug where the screen freezes when trying to delete voice mail calls. Also voice mail is never working

Try doing a full powerdown reboot of the phone.
Hold down the wake/sleep button until the power
off slider button appears and turn phone off.
Wait a second or two then power the phone back
up by holding down wake/sleep until the Apple
logo appears.

When is Apple going to fix this iTunes update issue? I can't open or re install my iTunes.

Is there anything they are going to do so I can add more music to my iPod? Let alone access my iTunes library.

Solving MSVCR80 issue and Windows iTunes install issues.

When is Apple going to fix the screen saver

I've read some threads on how to stop the screen saver from changing back from settings that the user applies and none of them seem to work. So, When is Apple going to fix this problem?

These are mostly user to user discussions, so we don't know.
Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Feedback
Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.
Feedback via Apple Developer

When is apple going to fix this problem? !

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