When my iphone 5C is charging the touch screen doesn´t work

how Can I receive support on this issue? I´m From Argentina and if I have to send the iphone to a technical support I must plan it. The touch screen starts to open lot of apps and I can´t use it, even when I writting it works with problems

if apps are opening on their own you have a problem with your phone, most likely the digitizer is sensing its being touched.

Similar Messages

  • TS3992 How can I back up an iphone when I haven't set the phone up for back ups & the touch screen doesn't work? The phone can receive calls (not answer) & the pictures & messages can be seen but touch screen doesn't work to unlock the phone or select any

    How can I back up an iphone when I haven't set the phone up for back ups & the touch screen doesn't work? The phone can receive calls (not answer) & the pictures & messages can be seen but the touch screen doesn't work to unlock the phone or select anything. We want to save/transfer pictures, contacts, and music to the replacement phone.

    Try backing it up to your computer with iTunes.  Connect it to your computer, open iTunes, click on the name of the phone in iTunes, go to the Summary tab of your iTunes sync settings and click Back Up Now.  Also go to File>Devices>Transfer Purchases to transfer you apps and other purchased media to your iTunes library.

  • I cant open apps on my iPhone 4 the touch screen doesn't work.  I have restored my phone and still nothing works.

    I can't open apps on my iPhone.  The touch screen doesn't work.  I have restored it already but it still won't work.  What can I do.

    If the touch screen is not having any response then you probably have a hardware failure. Take your phone to an Apple Store or authorised service provider to have it checked.

  • I have iPhone 5 and the touch screen doesn't work

    I have iphone 5 and the touch screen doesn't work,i want to restart it but my touch screen is not working. I read lots of reviews and support from online all in vain. Please help me fix the problem.
    <Re-Titled By Host>

    Do a reset, hold down the home/sleep button together until you see the apple logo and then release, then wait for the device to boot back up.
    No data is loss doing a reset.

  • I cannot use my ipad2 because the touch screen doesn't work at all. First I cannot unlock it or do anything in the screen!!!! Why?

    I cannot use my ipad2 because the touch screen doesn't work at all. First I cannot unlock it or do anything in the screen!!!! Why?

    Have you tried a reset To see if that fixes it ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • Dropped my phone and now I see almost-transparent lines on my lock screen and the touch screen doesn't work. Help?

    I was walking to my garage when my iPhone slipped out of my hand and fell on the floor. I looked at it and saw strange almost-transparent lines on my lock screen. I tried to unlock my phone, but it wouldn’t let me do anything. It was almost as the touch screen wasn’t working. I turned it off and plugged in my phone to the charger and it started up automatically, but it still looked the same and wouldn’t work. I think that my iPhone 5 might be broken? Please help!

    Make an appointment at an Apple store and have then assess it

  • The touch screen doesn't work when I'm surfing on the internet.

    The touch screen works correctly but not when I'm surfing on the internet. I can't scroll or do anything else with the screen then. There 's no problem with the internet connection because I can see I've some new e-mails but I 'can't open them because of the screen. can you help me?

    Try resetting yur iPod:
    Reset iPod touch:  Press and hold the On/Off Sleep/Wake button and the Home
    button at the same time for at least ten seconds, until the Apple logo appears.
    However, for many webpages when you want to scroll in a window you need to use two fingers, not one finger.  Also, it appears that you are using webmail, sometimes because of the way the website was designed, it is not fully compatible with iDevices.  Sometimes using a different browser (not Safari) helps but sometimes you just can't fully use webmail.  Wht provider are you using?

  • I need help with my ipod touch 4, i hit it on my table and now the touch screen doesn't work at all

    i got mad and hit my ipod agaisnt the table and now the touch part of the screen doesn't work i need help, i don't want to send it to Apple because i have music that i downloaded for free and i'm worried all my songs, pics, videos will go away if i send it to them.

    Try:
    - Reset the iPod. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory settings/new iPod.
    - Make an appointment at the Genius Bar of an Apple store. Maybe just a loose connection they can fix.
    Apple Retail Store - Genius Bar
    Here is how to get your media off the iPod.
    Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

  • HT1212 What happens when the touch screen doesn't work?

    I have an iPod that was dropped in water sometime ago and we dryed it out immediately with rice.
    I had lost all hope for it for a while, but then I noticed that it was still working and had the same homescreen on it.
    I decided to try it again and when I plugged it into my computer it said something about reactivating it on the internet somehow.
    When I did plug it into the computer it said I needed to put in the 4-digit passcode, but the screen isn't working.
    I figured it was because of the water damage, but I just wanted to make sure I wasn't doing doing something wrong.

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • Why does the 2520 Nokia Lumia have so many issues? I've had pairing issues, freezing issues, and now the touch screen doesn't work! I'm SO glad i spent $700 on a piece of CRAP! And Verizon will do nothing to help or make me happy. When my 2 years are up G

    #verizonsucks

    GregLallo,
    I would be upset if my phone was having multiple issues but would not want to lose you over this experience. Nokia Lumia are typically good phones and it saddens me to see you are having so many issues with the phone.  How often are you having the issues with the device not responding? What activities are occurring on the phone when it stops responding? Have you always had pairing issues? What are you pairing your phone to?
    AdamG_VZW
    Follow us on Twitter at @VZWSupport

  • So I dropped my 4s in the lake. I got it apart and now she's working well was. They where a dark spot on the screen so I ordered a new LCD screen but a blue one. Well I get it in put it all back together and the touch screen doesn't work how do I fix this

    ??????????

    Find a competent repair shop.
    There are NO legitimate sources for iPhone parts.
    Unfortunately, since you opened it yourself, you are no longer eligible for the $199 out of warranty replacement from Apple.

  • Touch screen doesn't work!!!

    I got my TP two weeks ago, played with it for a day and a half then, in the middle of surfing the web, the touch screen doesn't work. I've contacted HP support and sent my device in for repair. I got it back two days ago (12/30/2011), worked totally fine for 20 mins and the touch screen didn't work again. I've tried using WebOS Doctor 3.0, 3.0.2, 3.0.4 nothing works.
    I've tried rebooting it multiple times, still doesn't work. Frustrating I must say....
    Any suggestions?
    Post relates to: HP TouchPad (WiFi)

    Gotcha, so I just want to make sure I'm following you correctly. At this point the screen is probably all black from the auto-turn-off thing. You hit the power button, and the little yellow lock icon appears on the bottom. But when you try to drag the little lock icon, nothing happens. Does that describe what's happening to you?

  • Built in microphone and touch screen doesn't work

    Hi
    I have problems with two things, my built in microphone doesn't record anything, also I tried all suggested steps of HP support.
    Windows recognizes the microphone.
    The touch screen doesn't work the touch part, but the display is working good.
    Also i tried to update Drivers, but looks like Windows does not recognized the touch screen, when I going to Control Panel and search for touch screen stuff, I do not see anything.
    I hope you can help me to fix this.
    Thank you.

    Hi @ldiego008 ,
    Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY TouchSmart m7 Notebook and the microphone and the Touchscreen not working correctly. If you follow this document it will show you how to correct this issue on the Touchscreen.
    Try following  this document document on Resolving Microphone and Line-in issues for Windows 8.1.
    Here is something else that might help if you need it. If you go to the Device Manager (Audio inputs and outputs)and uninstall it from there restart the computer it should automatically reinstall it for you. This link shows you the Device Manager Screen shots that might help.
    Hope this helps with both issues.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • When  my ipod touch is in charge the touch dose n't work correctly

    when  my ipod touch is in charge the touch dose n't work correctly

    yes but i have problems with the touch screen when my ipod is charging for example i touch 2 but it receive my touch on 3

  • HT201406 IOS7 installed OK to my iPhone 4S and worked OK for a while but I have somehow managed to completely jam my iPhone 4s. The touch screen won't work except for up and down gestures (some of the time). I can't make or answer calls, I can't even powe

    IOS7 installed OK to my iPhone 4S and worked OK for a while but I have somehow managed to completely jam my iPhone 4s. The touch screen won't work except for up and down gestures (some of the time). I can't make or answer calls, I can't even power if off. I can't access the hardward ID which Apple support seems to require for Chat.
    It might have happened when I was accessing my camera bypassing the lock screen!
    All I know is that the thing is now useless and it looks like I will have to wait for the battery to run down to see if powering it back up afterwards will solve the problem.

    I have since discovered the "hold down home key and power button" together for a few seconds and this seems to have worked .... phew!

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