When receiving email, Thunderbird freezes and displays "Not Responding" in screen header. Adds popstate folder to account.

I'm running Thunderbird 31.6.0 on Windows 8.1 with BitDefender 2013.
PROBLEM:
When getting email, Thunderbird freezes and displays "Not Responding" in screen header.
When TB is closed then reopened, a popstate folder (popstate-1.dat) is added to account. A new popstate folder appears with each crash/freeze, and as long as they are not deleted, they pile up with unique numbers (popstate-1.dat, popstate-2.dat, etc.).
(see attached screenshot)
NOTE: I've included troubleshooting details below for all the fixes I tried, thinking it might be helpful to anyone who has a similar problem and is thinking about going down those paths. Ultimately, it seems that FIX ATTEMPT 5 is the winner.
==================================
FIX ATTEMPT 1:
Following the suggestion in this archived mozilla support post: https://support.mozilla.org/en-US/questions/1026288, I restarted Thunderbird in Safe Mode (Help > Restart with Add-Ons disabled...), checking the "Disable all add-ons" and "Reset toolbars and controls" and clicking "Make Changes and Restart" button.
In Add-Ons Manager, BitDefender Toolbar now appears to be disabled.
(see attached screenshot)
But the problem persists.
FIX ATTEMPT 2:
Following the suggestion in this archived mozilla support post: https://support.mozilla.org/en-US/questions/1016811, I clicked Help > Troubleshooting Information > Show Folder button. This opens a File Explorer window for 3I58b9dq.default (this is the "profile" folder) which contains panacea.dat and folderTree.json files.
I changed file names to panacea-changed.dat and folderTree-changed.json (rather than deleting them, in case I need to restore them), and I reopened Thunderbird.
This did not solve the problem -- and, furthermore, the profile folder seems to have automatically generated new panacea.dat and folderTree.json files to replace those for which I changed the filenames.
FIX ATTEMPT 3:
Following the suggestion in this mozilla support post: https://support.mozilla.org/en-US/questions/1044774, I restarted Windows 8.1 in safe mode with networking enabled (using these instructions: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/.)
TB does not crash when Windows runs in safe mode, but the aspect ratio of my display is distorted; everything's really big and stretched horizontally, and my two displays are mirrored rather than extended. Running Windows perpetually in safe mode is not the ideal fix.
QUESTION 1: I understand that troubleshooting is supposedly done best in safe mode — What might I do in safe mode to diagnose the Thunderbird problem?
FIX ATTEMPT 4:
This article https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#Symptoms, suggests that problems with Thunderbird associated with BitDefender can be solved by uninstalling and re-installing BitDefender.
Not really comfortable uninstalling and re-installing, I disabled Bitdefender (Settings button > Antivirus button > Shield tab > On-Access Scanning toggle Off) to see if that would work. It did not fix the problem.
QUESTION 2: Would uninstalling BitDefender be any different than disabling it?
FIX ATTEMPT 5:
Create a Bitdefender Exclusion for the Thunderbird folder:
Settings button > Antivirus button > Exclusions tab > Excluded files and folders link > Add button > navigate to Thunderbird folder (c:\users\username\appdata\roaming\thunderbird) > Both radio button > Add button > OK button
THIS FIX DID THE TRICK! YAY!

FIX ATTEMPT #5 above did the trick, and now I see that it was the chosen solution for a similar post of the same problem at https://support.mozilla.org/en-US/questions/1044774

Similar Messages

  • Thunderbird freezes and goes not responding when deleting certain emails

    Ever since I archived a few thousand emails I have been a problem with my Thunderbird freezing and "not responding" for 15-30 seconds after I delete certain people's emails in my inbox. I am running Windows 7 (64 bit) and have Microsoft Security Essentials running.

    Try to start *Windows* in safe mode with networking enabled.
    - Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode
    - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
    - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
    Still in Windows safe mode, start Thunderbird in safe mode.
    - https://support.mozilla.org/en-US/kb/safe-mode
    Does the problem go away?

  • My thunderbird suddenly stops working when I do any action and displays (Not Responding) but when I wait for a minute or two works but does it again when I pres

    When I start up everything looks normal but when I choose an email to read, the loading green wheel comes out and takes a long time. If I try to press anything the (Not Responding) shows up on the tab above. When I wait for a minute or two, it works back without the green wheel but when I choose an email again, the Not Responding message comes out again. I"ve tried the compacting, safe mode , plug-in disabled. But still happens everytime.

    I think you will find the issue is your anti virus. But for a quick and dirty try simply compact your folders from the File menu (alt+F).
    That may help if there is space to be recovered and provide temporary relief..
    Restart the operating system in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]'''. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX]
    ; If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

  • Hello. I have this situation: iphone 5s freezes and does not respond. connect to itunes to restore it, but there says that I should turn off search by icloud in the settings of cellphone. but if the phone freezes?? what to do?? help me please!!

    Hi. I have this situation: iphone 5s freezes and does not respond. connect to itunes to restore it, but there says that I should turn off search by icloud in the settings of cellphone. but if the phone freezes?? what to do?? help me please!! Thanks advanced!!

    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
    Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Confirm that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.

  • Satellite U305-S7432 freezes and does not respond sometimes using Win XP

    Hello.
    I have a Satellite U305-S7432 notebook.
    Originally it came with Vista but I reformatted with XP Pro. I have installed all updates up to service pack 3.
    My problem is that sometimes when I try to restart the computer it simply freezes and does not respond at all to any input. I notice that this happens if I close and later open the lid (meaning that the computer goes input standby mode and comes back).
    Please note that the standby mode works perfectly fine and the computer leaves standby fine but afterwards when I try to restart, the computer will simply hang instead of restarting.
    If it never enters standby mode, the restart takes place as expected.
    I have installed all drivers and there are no question marks in Device Manager. I updated to the latest chipset driver from Intel (for the mobile 965) as well. Lastly, I also tried adding /forceresetreg to my boot.ini (as suggested by: http://support.microsoft.com/kb/822624) but to no avail.
    Any ideas?

    This is a Toshiba US notebook series and you should check the Toshiba US driver page for available drivers:
    http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_home.jsp
    If you will not find the XP drivers at this page then you could try to install some single drivers for Sat U300 from the Toshiba European page but Im not quite sure if such XP drivers will run on you Sat U305. But its worth a try!
    Good luck

  • I recently created an account and bought a movie. But any time I press "Play" iTunes freezes and will not respond at all.

    Windoes 7 64bit
    I recently created an account and bought a movie. But any time I press "Play" iTunes freezes and will not respond at all.
    I have tried both uninstalling the software and reinstalling it, I have tried to run the software in safemode, and I have tried to change the Quicktime settings to see if that helps.
    Nothing has worked. It always does the same thing, where it freezes the moment I tell it to "play".
    I have tried to use my other computer instead, going through the same process and I got the exact same result where it freezes.
    Therefore it has to be something to do with the software, because the computers use different graphics cards, yet it responds the same.

    Hi Canon-Thought!
    I have an article here for you that deals with this exact issue. You may have already completed many of the steps that this article will suggest, but look over it to see if it suggests something you haven't already tried:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    http://support.apple.com/kb/ts1717
    Also, I suggest paying close attention to the list of programs that you would need to uninstall, in order, so that you can fully uninstall iTunes and all related components from your computer. If those programs and steps are not followed exactly, you may end up with issues using iTunes.
    If this issue only happens with one singular movie, you may need to report that there is an issue with your purchase. We have an article for doing that, and it can be found here:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Thanks for being a part of the Apple Support Communities!
    Regards,
    Braden

  • My nano blinks the apple logo when plugged into a charger and will not respond to any reset commands, anyone have experiance with this problem?

    My nano blinks the apple logo when plugged into a charger and will not respond to any reset commands, anyone have experiance with this problem?

    By a reset, I assume you meaning pressing and holding both the Select (Center) and Menu buttons (or Volume Down and Sleep/Wake buttons on the 6G Nano) long enough for the Apple logo to appear?
    What happens if you try to manually place the iPod into Disk Mode?  If you can do that, I would recommend connecting the iPod to iTunes and restoring it.
    Putting iPod into Disk Mode
    B-rock

  • Satellite A65 freezes and does not respond after adding of RAM

    Gents,
    My laptop Satellite A-65 has been upgrade from 512 MB RAM to 1024 RAM. It recognized additional memory without any problem (as it should be according to manual).
    But unfortunately after 1 day it begun suddenly stops, pictures on screen freezes, laptop does not respond at all - only reset (pushing and holding power button) can help. some times laptop is able to work 2 or 3 hours, but then again stops.
    Memory place cover is rather hot, fan very often work uninterruptibly. so i can't decide whether problem is in new memory card or not enough cooling or might be in changing of BIOS version (or BIOS setttings) and might be memory becomes full and does not clear itself properly (last remark was found on some forumes).
    Experts, help to find exact reason especcially if u had similar problem.

    Hi
    Im not expert but I would recommend removing the new memory module and let run the notebook only with the standard memory module.
    If the notebook will not hang and will not freeze then its a very clear case for me.
    Either the second module is not compatible or faulty.
    In my opinion you should use branded modules like Kingston for example. The quality is much better as a no-name module.
    Additional use the modules recommend by Toshiba

  • My firefox crashes withou displaying a crash message, freezes and does not respond majority of the time. what is wrong and what do i do?

    When i start Firefox it either
    1) crashes, no crash message displayed. just closes as if nothing happened.
    2) freezes, doesn't respond to anything and i have to "kill" it with task manager because if it froze and i try to click elsewhere like to show desktop or on another task it freezes the entire computer. It freezes in 3 ways:
    1) is when i just opened it and it freezes immediately
    2) when i click on it, or start typing some address into the bar
    3) when i press enter after I've typed the URL in the address bar.
    my Firefox doesn't have any add-ons, or anything else. i already re-installed it 2 times, cleared cache, history, reset all settings. still crashes

    Try to disable hardware acceleration in Firefox.
    *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    *https://hacks.mozilla.org/2010/09/hardware-acceleration/
    Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

  • TS1559 wi-fi does not respond ; in settings when i get to screen: chose a network even that wi-fi is on the whole screen freezes and does not respond to touch. i have to press home button to go out. settings point is not coresponding either (in top left c

    wi-fi in settings does not respond to touch, page becomes frozen and i have to out from it with home button. can not choose network or anything on that screen!?

    noelani72 wrote:
    I'd be curious to go buy an old Linksys WRT54G Wifi Router and see how the iPads work on it....but my lord, I have already spent so much time on this issue as it is.
    Message was edited by: noelani72
    Unless you get that WRT54G for free or next to free, pass on it and pick up an old apple WAP off eBay or similar site. Like you my iPad has a connectivity problem with the WRVS4400N running iOS 4.2.1, where it didn't have trouble with iOS 3.2.2 and ran fine for five months.
    My solution at the office was to spur a second router off my DSL router just for the iPad. The first was a WRT54G that had to be set to only one 802.11 protocol to keep the iPad reliably connected, but swapped it out for an old airport extreme that I kept on after testing it to be good. With a home network like you describe, I would run a subnet off the WRVS4400N just for iPad using an apple WAP (the configuration app for Windows is easy to use).
    Good luck.

  • Finder freezes and does not respond

    I have an iMac with an Intel Core i3, using Mac OS X - 10.6.8 Snow Leopard.  My finder continually freezes up on me and I have to re-launch the finder various times a day (I'm talking like 30 times a day sometimes).  I use a lot of actions in Photoshop and a lot of AppleScripts to make particular files all day long.  Sometimes Photoshop will hesitate for about a minute when trying to save tiffs - I usually re-launch the finder and it does fine for awhile.  I use to run a script that build my PDF file a certain way and would freeze up when it was using an action in the script to make a picture of it to put it on another server.  Now I'm using another more advanced script and it freezes inbetween the making of multiple PDF files - until I re-launch the finder, then it continues.  There have been various times no matter what I'm doin, the finder would - "not respond".  During these times it would make Illustrator and Photoshop to "not respond", sometimes I have to force quite programs, other times I just re-launch the finder and then everything responds good - for a time.  The odd thing about this, is I have swiched machines, using all the same versions and programs, scripts and actions, and still does the same thing.  I have moved around the room connecting to another ethernet thinking it might have been the connection, but no luck.  I seem to be the only one in my department that has these type of issues to this magnitude.  Other people here have had freezes and glitches, but not like me. I use a lot of personalized key commands and the only thing I can think of, is the combination of my personalized key commands in all programs, all the actions and all the scripts I use, may be a little too much for the iMac with Snow Leopard to handle.  Plus we are hooked up to multiple servers with the scripts telling certain files to go to certain directories.  Note: simply restarting does not fix any of this.  Does anybody have any ideas about this issue???

    You can remove the volume from /Library/Filesystems/Xsan/config/automount.plist . Then you mount manualy with the following command:
    mkdir /Volumes/<volname>
    mount -t acfs volname /Volumes/Volnames
    from xsan 2.0 you can use the xsanctl command to mount:
    xsanctl mount <volname>
    I do not use 2.0 yet, so did not test it.
    An empty automount.plist looks like this:
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
    <plist version="1.0">
    <dict>
    </dict>
    </plist>

  • Itunes freezing and/or Not Responding, Force Quit

    To all those having problems with this Topic,
    Uncheck Genius and possibly Podcasts, and TV Shows to fix the stalls, freezing, application not responding, in itunes preferences/general!!!
    Wow, what a difference.
    I have personally done a disk permission repair, completely uninstalled itunes and tried older version, to no avail.
    As soon as I unchecked these items, mega difference!!! Fast now.
    Good Luck all.
    Wait for bug fix until using Genius and make sure you send in your reports to apple!!!

    I just want to say thanks. I lost sleep friday night because I couldn't sync or upload anything to my ipod and iTunes told me to restore it. Well I did and lost over 11 gigs of music (I have it all backed up but thats not the point). On saturday morning I tried to upload tunes to my other iPod and couldn't. So I now thought that my mac was corrupted and spent the better part of the day reinstalling Leopard to still not be able to upload anything on the iPods without freezing. Then I went to the forums and tried this tip of un-checking the Genius option and that worked! I guess I should have checked the forums first. I think this was added with the last update of iTunes. Don''t they check these things?

  • Good day all, I am new to Mac. Just at a time when I am in the middle of something, my Mac will just prompt me to shut down and restart again. The computer will just freeze, and will not respond unless it is shut down and restarted. Is that how it works

    Good day all,
    I am new to Mac. Just want to find out if your Macs always prompt you to shut down and restart. Mine happens very often sometimes, and it can be very embarrassing, especially just when you think you are almost done with what you are doing, only for you start all over again. Or, is there anything I am doing wrong, somebody please help, Thanks.
    Francis.

    Hi Francis,
    Are you getting kernel panics?
    http://support.apple.com/kb/TS3742
    http://www.thexlab.com/faqs/kernelpanics.html

  • HT201250 My time machine only sometimes recognises my external hard drive, and when it does, it freezes and does not transfer any data. What is going on?

    I changed hard-drive. Time machine started hopefully and mid-way through the whole thing froze. Since then, back to the same problem

    I bought a new one yesterday to check - it went to 15GB, then suddenly all collapsed again. Would that be sheer coincidence that two hard-drives blow up when trying to use time machine?

  • I have Lightroom 5.7.1, boxed edition. When I open the software, it freezes and does not respond.

    When I open Lightroom, it doesn't respond and gives me the aptly nicknamed "Spinny Beach Ball of Death."
    I have a Late 2009 iMac that meets all system requirements, running OS X Yosemite 10.10.3.
    It has been working with these specs before, and just now started acting up.
    Thanks!

Maybe you are looking for

  • Date variable in watermark

    I'm generating .pdf as an output option from a DITA environment, and want to set up a .pdf watermark (Acrobat Pro X) to add the current date each time I update the content. I don't mind doing this as a separate step, until I've had time to grapple wi

  • Date popup behaving very funny

    I have a PLSQL returning SQL which returns a multi row rwport. The query is like this..... SELECT HTMLDB_ITEM.TEXT(1,EMP_NO,'7','','readOnly = "true"') EMP_NO, HTMLDB_ITEM.TEXT(2,EMP_NAME,'35') EMP_NAME, WWV_FLOW_ITEM.DATE_POPUP(3,NULL,DOB) DOB etc e

  • Assign sales force incentive and ticket charges to control account

    Hi, Assign sales force incentive and ticket charges to control account. I need ur help...

  • Vendor Master changes-Notification

    Is there any standard way where,a notification can be generated for any changes done in vendor master???? Apperciating ur immediate feedback.

  • Excise Return in Consignment Pick Up Process

    Dear All,             First of all i would like to inform you that we are upgrading our system from EHP3 to EHP7, hence we have also activated the function module of Return Sales Excise(RLFC Transaction). Now coming to the issue, below is our busines