When trying to convert PDF to Word I get message "An Error occurred while trying to access this Service"  Never had problems before   how can it be fixed

When trying to convert PDF to Word I get message "An Error occurred while trying to access this Service"  Never had problems before   how can it be fixed??

It appears that you have a subscription to one of Adobe's online subscription sersvices.
Here, you have a user-2-user forum for users of the free desktop PDF viewer Adobe Reader.
Some resources for following up with question about Adobe online services.
To contact support for acrobat.com subscription services: 
https://www.acrobat.com/misc/en/contact-support.html 
Other links to support:
http://helpx.adobe.com/contact.html
http://helpx.adobe.com/support.html
contact Adobe Customer Care on Twitter @AdobeCare.
Phone support (for a fee - have credit card ready)
800-833-6687, Mon - Fri, 5AM - 7PM PT
Be well...

Similar Messages

  • While trying to convert pdf to word--keep getting message "an error occurred while trying to access the service"  Could I get some help please?

    Could I get some help with this?

    Hi Shelly,
    Are you trying to log in to ExportPDF from Reader? If so, please make sure that you have the most current version by choosing Help > Check for Updates in Reader. You should be using version 11.0.07 (Mac OS) or 11.0.08 (Windows)--earlier versions caused this sign-in error that you're seeing.
    Let us know how it goes!
    Best,
    Sara

  • I am using Adobe Reader with paid up service through May 2015.  When I attempt to convert a file from PDF or to PDF, I get the message "An error occured while trying to access the service.  What do I need to do to access the service paid for?

    I am using Adobe Reader with paid up service through May 2015.  When I attempt to convert a file either to PDF or from PDF, I get the error message, "An error occurred while trying to access the service".  What do I need to do to get access to the service I have paid for?

    Hi DeaconTomColorado,
    Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.
    Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.
    Best,
    Sara

  • I am trying to convert a pdf to Word and keep receiving an error message "an error occurred while trying to acess the service".  Any suggestions?

    I am trying to convert a pdf to Word and keep receiving an error message "an error occurred while trying to acess the service".  Any suggestions?

    Hi lee,
    Are you still facing this issue?
    Did you tried accessing the service using the browser : http://cloud.acrobat.com/exportpdf
    Regards,
    Rahul

  • Receive error message "An error occurred while trying to access the service" when I try to convert a file?

    When I attempt to convert a file, either to PDF or from PDF I receive the error message "An error occurred while trying to access the service" what can I do to resolve?  I already applied updates and attempted to fix?

    You could always sign into Acrobat.com directly and use the service through the web site if it's a critical need.

  • I keep getting the message"an error occurred while trying to access the service".  does anyone know what i need to do to resolve this problem.  I am trying to convert apdf file for msword?

    I keep getting the message"an error occurred while trying to access the service".  does anyone know what i need to do to resolve this problem.  I am trying to convert a PDF file for ms word?

    Adobe Reader is free; but you may have paid for the ExportPDF service.
    Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
    [topic moved to ExportPDF forum]

  • Keep getting error message"an error occured while trying to access the service"

    I convert a pdf file to word every week, but today I keep getting the following error message
    "an error occurred while trying to access the service"
    Why is this happening?

    [topic moved to Acrobat.com Services forum]

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    Thank you for the replies. I'm afraid neither one helped.
    kglad, I never get to any error code so your link can't help.
    Jeff, I looked at your link and
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    I can't activate the software offline as there is no option to generate a response code when I click on having trouble connecting to the internet. All I get is a prompt to change my password.
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    My iphone says its charging but never actually boots up

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  • I keep getting the message, an error occured while trying to access the service. I need urgent help!

    Please can someone let me know how long ExportPDF will be down for. I keep getting this message and i have an urgent work task

    Alice, you are very kind. I am in the Pacific NW - so PST is my time zone. It's past midnight here.
    There are a few ways to contact them:
    https://www.acrobat.com/misc/en/contact-support.html
    or:
    http://forums.adobe.com/docs/DOC-1515 if you scroll down it gives you the option...
    or:
    Our phone number is 800-833-6687
    I apologize, I just really wanted to get this solved for you.
    Please let me know the outcome.
    Sincerely, Stacy

  • Trying to convert pdf to word - error message " an error occurred while signing in " - How do i get it to work ?

    have been using convertor form more than a year now to convert pdf to word documents
    have started to get message 'an error occurred while signing in'
    Help please ??

    This email is in response to support case #0185407323 submitted by Lowell Peterson.
    I keep submitting the same problem and keep getting exactly the same response, which is not helpful.  My problem is this:  for over a year I have been converting .pdf documents to Word by clicking on Tools with a .pdf document open in Adobe Reader, then clicking on Convert.  After a brief waiting signal, I am told to download and save the document.  Perfect.  But recently, every time I try to do exactly the same thing I get the message that says, "An error occurred while signing in."
    I have followed this advice multiple times:
    Do you get that error when you try to convert a file from within Reader? If so, please try this:
    Choose Edit > Preferences (Windows) or Adobe Reader > Preferences (Mac OS).
    Click Adobe Online Services on the left side.
    Sign out of our Adobe ID and sign back in.
    Try to convert your document again.
              THIS PROCESS DOESN'T CHANGE ANYTHING.  I JUST KEEP ON GETTING THE ERROR MESSAGE.
    If you continue to have trouble, please verify that you can access the service via the web interface.  To do this:
    Open a browser and navigate to http://exportpdf.acrobat.com/signin.html
    Try to log in with your Adobe ID (email address) and password.
    Once logged in, follow the on-screen prompts to convert a file.
              THIS WORKS, BUT WHY SHOULD I HAVE TO GO THROUGH ALL THESE STEPS WHEN I AM ALREADY IN A .PDF DOCUMENT WITH A "TOOLS" PANEL TELLING ME I CAN DO IT FROM THERE.  PLUS, THIS MAY BE MY STUPIDITY, BUT I DON'T KNOW HOW TO "SAVE" THIS LINK, SO EVERY TIME I WANT TO CONVERT A DOCUMENT, I HAVE TO LOOK UP THIS ADVICE, THEN FOLLOW ALL THE STEPS.  IT WAS A GREAT DEAL SIMPLER AND LESS TIME CONFUSING WHEN I COULD JUST DO IT FROM "TOOLS."
    Any idea what the problem is~??

  • I purchased the Adobe PDF Pack but it won't allow me to convert any files to pdf or combine multiple files to into 1 pdf form. It keeps saying "Error occurred while trying to access the file". WHY

    I purchased the Adobe PDF Pack for $7.50/month (or $89.99/yr) but it won't allow me to convert any files to pdf or combine multiple files into 1 pdf form. It keeps saying "An error occurred while trying to access the service". WHY is this happening & How can I fix it?

    Hi hpmg,
    It seems you are trying to access the service via Adobe Reader. Make sure you are signed in with your Adobe ID. Is Reader updated to the latest patch v 11.0.09?
    It might be possible that a firewall or antivirus might be breaking the connectivity from Reader to the server.
    Try accessing the service from the browser: https://cloud.acrobat.com/exportpdf  and check if that works for you.
    Regards,
    Rave

  • An error occurred while trying to connect to a Web service, when InfoPath web enabled form loads.

    Hi Everyone,
    I am getting an error message: An error occurred while trying to connect to a web service, when my InfoPath form tries to load.  The last few days, it only spits this error message in the morning and around 12pm-1pm it resolves itself and the form loads
    fine the rest of the day, oddly enough. 
    A few things about my form:
    1). It is web enabled
    2). The form submits to a form library on the SP server
    3). I use the UserProfileService data connection in the form to auto-populate a few fields
    4). I use a udcx file with correct language stored in the root of the site collection in the data connection library
    5). The form has been working fine until a few days ago
    I noticed while in Central Administration, that the User Profile Service Synchronization is Stopped.  Not sure if this is causing some or all of the problem. If I need to start it I will need to contact my farm administrator to do this, since I do not
    have the service account information.
    Also, I looked thru the log files on the SharePoint server and found the following by searching for the Correlation ID shown when the error comes up, I won't put in everything just the important messages.
    Schema file was already loaded: BuiltInActiveXControls.xsd
    FormServer Partial Trust - Proxy operation invoked in the SHIM process.
    FormServer Partial Trust - Invoking proxy operation for Web service adapter failed with exception Operation is not valid due to the current state of the object. for Url=https://<SP URL>/_vti_bin/UserProfileService.asmx
    Data adapter failed during OnLoad: The custom code in the form cannot be run. This functionality may be deactivated on the server. For more information, contact the server farm administrator.
    The following query failed: GetUserProfileByName (User: , Form Name: Expense Report, IP: , Connection Target: <SP URL>/Data Connections/GetUserProfileByName.udcx, Request: , Form ID: urn:schemas-microsoft-com:office:infopath:Expense-Report:-myXSD-2014-04-11T21-06-32
    Type: DataAdapterException, Exception Message: The custom code in the form cannot be run. This functionality may be deactivated on the server.

    Hi B.,
    You are on the right track. I recommend that you first get the User Profile Synchronization Service started because that itself could be the root cause of the issue.
    If that doesn't fix it then focus your attention on the GetUserprofileByName data connection. I always use my secure store ID for this connection. I add the ID by editing the udcx file and then publishing it again.
    Hope this helps.
    Daniel Christian (MCTS)

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