When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?
When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?
Hi msclaude,
Welcome to the Support Communities! I'm not sure from your post what steps you have tried, but it sounds like you may need to use recovery mode to address the issue with your unresponsive iPod touch.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
If you can't update or restore your iPhone, iPad, or iPod touch
You can put your iOS device into recovery mode, then restore it using iTunes.
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
I hope this information helps ....
- Judy
Similar Messages
-
Hi,
I am need of help! I have had this issue for a while now and it's becoming frustrating.
My iTunes installed on my HP Windows 8 Netbook is unable to recognize my iPod, the error message along the lines of "iTunes has detected an iPod but unable to recognise"
I have followed all the trouble shooting tips and am still stuck? I am now being told by a friend I need a link sent to me to fix this??
Someone please help me fix this problem.
Many thanks.
Matt.Hi
So just close iTunes and re-open iTunes thats it and that worked for you?
When you say reset your settings do you mean to factory settings? As my iPod was swapped at the store for a new one and the problem is still there...
Thanks. -
I'M USING IE8, XP (SP3). I've cleared caches,cookies,on flash,mozilla and IE8. Iran virus scans, maleware scans,and registry cleaners, but nothing seems to fix the problem. all of my program, apps. and updates are current.
This is probably a problem with your firefox profile. Try running firefox in [[Safe Mode|Safe Mode]]. If you want a clean start, you might want to make a new [[Managing Profiles|profile]].
-
My phone randomly shut off. When I turned it back on it said it needed to restore, to plug it into itunes. When I did, and tried to restore it, it failed with a code 21. I have followed all the instructions, it still isn't working. I've uninstalled and reinstalled all that the steps told me to, I've updated everything in my computer. I don't know what else to do. My phone will just show the apple sign and the itunes plug in sign.
Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh -
i have a HP laptop, when i try to do certain things that require flash player it tells me i need to install the latest version so when i try it says its already installed. i have tried all the trouble shooting suggestions and it stll isnt working. I even checked the activex filtering and that doesn't seem to be the problem.
First, confirm that ActiveX Filtering is configured to allow Flash content:
https://forums.adobe.com/thread/867968
Internet Explorer 11 introduces a number of changes both to how the browser identifies itself to remote web servers, and to how it processes JavaScript intended to target behaviors specific to Internet Explorer. Unfortunately, this means that content on some sites will be broken until the content provider changes their site to conform to the new development approach required by modern versions of IE.
You can try to work around these issues by using Compatibility View:
http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11
If that is too inconvenient, using Google Chrome may be a preferable alternative. -
I have been pinning websites as App Tabs on my mac book pro. However, whenever I exit firefox and reopen it next time, my tabs will be gone (even though I had pinned it and did not close it out). I tried all the trouble shooting suggestions on configuring the preferences but to no avail. Any suggestions on what my problem is?
well mine is remembering history but this happens even when im in the middle of something and a tab will open that's blank!! really really drives me nuts!! and the remember isn't the problem it does this after awhile, could it be faster fox browser add-on? or another add-on that's making it do it?
HELP! -
My ipod nano is not showing up in the left hand column of itunes. It says connected on the ipod and I can find it in my computer but its not there on itunes. I need it as I want to restore it to factory settings. I have tried the troubleshooting methods that are on the Apple website but no luck.
Also my ipod is not playing. I found a way to upload all my music to my new computer. I followed a guide given to me on wiki and it worked. However, since then I cannot get the ipod to play. The menu is there, it turns on, all the playlists are visable but when I press play it does nothing or flicks briefly on to the page to play but then flicks back to the list again. I have tried all the troubleshooting on the Apple website but again nothing. I wanted to restore it to factory settings but to do this you have to be able to access the ipod in the left column on itunes which obviously I can't do. That was happening before the ipod stopped working. The two issues are separate.
Thanks and hope you can help me.I have sorted it myself!!
Ipod is now in the top right corner, last time I clicked on it, it ejected it but by clicking on the actual ipod icon then it brings up your ipod. I restored it to factory settings and synced all my music and it now works again. Hope this can help anyone who ends up with the same problem. -
We bought this itouch for our daughter for Christmas (2011), It has worked fine all this time until now. All of a sudden it will not connect to our home wi fi. All the other ipods/iphones/laptops and desktop are connecting fine so I know it is not the router itself. I have tried all the standard troubleshooting tips (forgetting the network and resetting it on the ipod, turning it off an on, plugging it in and updating the software, we even restored it completely from itunes as a new ipod). It lists the network as available but then when you try to connect it just sits there with the little circle icon thing spinning, trying to connect but never does.Please help!
So you also rebooted your router correct? Does the iPod still connect okay to other networks?
B-rock -
Loosing patience :
I've tried for 2months to switch over to my new 4s, but every time I enter my apple ID to retrieve backup from icloud. I'm informed no back up available.
Given tried for 2months, I'm tempted to bin it and get an alternative phone.As you backup the iPhone in iTunes, it overwrites the last backup. Files are kept as they are changed, so that would explain how you get different dates in your backup folder. The only backups that are saved and not overwritten are the ones done just prior to a restore. You do have the option to go back in time on a Windows computer, however depending on the last time you set a restore point in Windows, it could be back further than you are willing to go.
-
Can anyone help with my problem. I have one document that just can't seem to be exported to Word. It doesn't have any special formatting. A footer with page numbers is the only special thing. Anyone have any ideas? I've tested other docs, and they seem to export fine, just this one document. There is nothing special to this document either. i've imported the original from Word, modified it as pages, then tried to export it again. Nothing. i've also copied and pasted the whole doc into a new sheet, and tried to save it again as word, nothing again. I'm running out of things to do on this
It probably have something that is corrupt. Sometimes one has to try to export to another format (if it can be done) like .rtf and the open in Pages again. Or copy and paste to a textEdit document, save it and open it in Pages. Last resort is to recreate the document.
-
I cannot get Flashplayer to continue downloading...it stops at 27% every time despite trying several times now which makes me wonder if it is a bogus site?
Hello,
This morning we resolved a problem that prevented Flash Player installations from completing for some of our Macintosh users.
If you encountered this problem, please delete any previously downloaded Flash Player installer and either:
Download the installer again from https://get.adobe.com/flashplayer, OR
Download the stand-alone installer posted at the bottom of the http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html in the ‘Still having problems’ section.
If the behaviour reproduces, please clear the browser's cache and try downloading again.
Thank you.
Maria -
I have an iPod Nano generation six, and since I had to get a new hard drive on my Macbook pro, the nano no longer registers in iTunes. My other devices show up fine. I have followed all the trouble shooting advice,and nothing works.
This is the ipod touch forum
-
My phone has stopped receiving a carrier or 3G signal from EE. Have decided to try and restore phone to factory settings, but it wouldn't let me unregister from iCloud - so I then followed advice on this forum which said to restore the phone using iTunes. The phone now keeps getting to a certain point in the restore and then error code '1669' appears. I have tried to restore on many occasions now and still nothing. I have followed all the steps, i.e. updated itunes, computer still no joy - can anybody help. Thanks
The quoted error appears related to Security Software on your computer
http://support.apple.com/kb/TS3694#1669
Follow steps as outlined, If still no joy it could be a hardware malfunction.
Please Fix up an appointment at the Genius Bar. -
my iphone 4 i bought was jailbroken to ios 6.0.1 redsn0w but i tried to restore the iphone and now it keeps saying connect to itunes but when i connect and try to restore an "unknown error" occurs and it will not boot up whatsoever. please help!
If you want to solve your problems, unjailbreak. And don't do it again, because jailbreaking causes problems as you read about in that article. You can try Recovery Mode: http://support.apple.com/kb/HT1808
-
why is it that when trying to use a back up of my old iphone i click on devices and the options are all frey scaled? I cannot access the restore and back upo options
Let me start with the general advise...
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
Maybe you are looking for
-
Unable to operate wireless printer with new router
The HP Officejet Pro 8000 has been working successfully for the past year via wireless on a home network with 3 computers using an ATT Uverse internet router. The router was changed to a different new ATT wireless router with a different network nam
-
Music Files and Memory Card On N97 mini
I,ve own my N97 mini for about a month now, been serving me well except for this problem... I created a folder on the E:/ drive for storing musics I transfered via PC Siute but I noticed that I can't seem to find the onces I trasfered via Bluetooth.
-
Sound Blaster Live! 24-Bit -- Please He
I have my SB Li've card hooked up to 5. speakers. I have not been able to get 5. sound to work and the only time I can get more than 2 speakers to sound is when I use CMSS and play something in Windows Media Player. If I play something in Winamp, Win
-
i created a VI that would open excel, write to a sheet then save as original_timestamp (this way i had a clean template each time), the problem i ran into was i opened the original each time so everytime i wrote to new sheet only the most recent shee
-
Hidden files appear in finder but I can't see them on my desktop
I have been having this recurring issue where when I have a Finder window open, I can see several files when I click on my my desktop sidebar icon, but when I try to find them on my desktop they do not show up anywhere. What is going on? Is it someth