When trying to update or add new apps to our daughters iTouch she gets and error saying "cannot connnect to iTunes stores." What to do? We have reset the password, gone into the apple store and so much more.
We are trying to update and add new apps to an iTouch and we get an error saying "cannot connect with iTunes store." We have already reset our password.
Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario
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I've turned my iPad off, then on again, I've logged out of iTunes, and logged back in, I've updated my credit card information, but nothing seems to be working. Is this a problem within the app?toshiro-99 wrote:
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Hi,
As regardss to the iChat and iChat Sharing categorisation you have used.
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Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
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If you are having WiFi problems it is necessary to isolate whether the problem is with your network or your iPad. Note: Do NOT consider your network to be blameless if some other devices can connect to it.
First, test your iPad on some other networks: a friends, Starbucks, Barnes & Noble, etc.
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Hello Ducati848,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
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http://support.apple.com/kb/ts1717
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